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Reviews (1,025)
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All reviewsriver viewbuilding workair conditioningminute walktemple barfront desk staffnorth sideconnolly stationwould stay here againairport busfamily roomlovely hoteltrinity collegecity centrecomfy bedhop on hopo'connell street
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Reviewed 2 weeks ago via mobile

Decent size, comfortable room and contemporary design. On the one hand, it’s a little out of the way and not right next to the main tourist attractions such as Trinity College and Temple Bar. However, it was only about a 15-20 minute walk to these sights, walking along the river and immediately next door to Epic, the very interactive Irish emigration museum. Also immediately outside the door is a bus stop for just about everything - city buses, airport bus, the various Hop-On-Hop-Off buses.

Stayed: June 2018, travelled solo
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 2 weeks ago

Ms Laura R,

Thank you for taking the time to share your experience at the Hilton Garden Inn Custom House.

We are very happy to hear you enjoyed your stay with us and I have shared your feedback with the whole Team.

We look forward to welcoming you back again in near future.

Kind Regards

Mary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

the food was very nice the potatoes were lovely. Everything including service, staff and general tidiness was perfect; the most wonderful thing however was the dining experience with some incredible potatoes.

  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank polarbear_seg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 2 weeks ago

Hi There,

I'm glad that you have enjoyed your stay with us and I really appreciate your generous comments about our hotel and especially staff.

We are looking forward to welcoming you back in near future.

Best regards,

Mary

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Reviewed 2 weeks ago

I stayed here one night on business. I found the Hotel to be very good. For the price you pay, I think this is one of the better hotels at this price point, in this call in Dublin. I have stayed at a few hotels in Dublin on business, and this is the best so far. I will defiantly use them again next time I am in the City.

It is very close to the city centre, just a short 10min walk, also the Dublin Bus Route passes the hotel on route to the airport which is excellent.

Food was OK, Breakfast was good. However this is where I withdrew a start and rated Very Good instead of Excellent. I understand peak time is busy, however there were empty tables and a long queue. There needs to be more staff on, as we were waiting whilst the staff member took payments, discussed with customers whether they paid, and all the other activities in checking guest details, and showing them to the table. Two members of staff at breakfast would have made a great difference and prevented the frustration of waiting in line when the breakfast was there, tables were available, and I had paid as part of the room.

Other than that this would have received an excellent from me. Good size room, very comfortable, air-con, quiet room and an excellent night’s sleep

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 2 weeks ago

Hi Neil B,

Thank you for your nice and honest review about our hotel.

We do appreciate it and trust me that all your positive and negative comments will be shared with entire team.

We are looking forward to welcoming you back in near future.

Best regards,

Mary



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Reviewed 3 weeks ago

The location and room were nice. It would have been nice to have help with our bags.
The gentleman who seated us for breakfast, overcharged for a young child. He seemed very distracted, although it wasn’t very busy.
The front staff did correct the price.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank TRBKTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Deputy General Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 2 weeks ago

Dear TRBKTB,

Thank you for your feedback, I am delighted that the Front Desk team managed to assist you.

Sincere apologies for any inconvenience caused,

Sincerely,

Mary

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Reviewed 3 weeks ago

Stayed at this property on a recent trip to Dublin. It is located JUST North of the River Liffey, but it is still very central to all of the locations you might be interested in walking to in order to see the sights. We walked to Trinity College, Temple Bar, Christ Church Cathedral, St. Stephen's Green, and St. Patrick's Cathedral with no problem. We did end up using a hop-on-hop-off bus as well, which got us to Guinness Storehouse a bit farther away. Breakfast was nice (we had the full breakfast, but continental options were plentiful.) Room was well appointed, very clean, and obviously newly renovated. If you are looking for a nice family-friendly hotel that is not right in the thick of the noise of Temple Bar, this is a terrific option. Parking was convenient in a garage around the corner from the property.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank JillPGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Deputy General Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 2 weeks ago

What lovey words!

What can I say only thank you so much, we are delighted you chose our hotel for your visit to Dublin.

We hope to welcome you back again soon,

Regards,

Mary

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