While not a guest at the hotel a group of us decided to have a mini-reunion there today. The location is brilliantly central, near enough town but removed enough to be peaceful and relaxed. It is within walking distance of several local amenities-the national stadium, the GAA museum; etc the interior is gorgeous, modern, tastefully decorated. The entire premises gleams and shines. Parking is free for all customers.
We are not the type of customer who uses premises to nurse a jug of tap water; we had planned a three course lunch with drinks. I arrived first and was literally pounced on asking did I want a menu/tea/coffee. No hello, no good afternoon. When the second girl arrived she was equally bared down on. We ordered two coffees we did not really want but felt obliged to do so.
When we were all seated the waitress offered the menus in a really rushed way, no politeness, no recommending the specials etc. While eating I was really angry at the way plates with a bite or two remaining /glasses with a few drops of wine remaining were pulled off us. The staff was brisk,irrated and hurried, there were plenty of tables available for arriving patrons. We were asked several times "were we ready" if we lowered our cutlery to chat between mouthfulls.There was a real sense of being rushed, annoying the waiting staff, being a nuisance. And at €9.50 approximately for tea and a slice of cake to round off our meal we were paying sweetly for the right to courtesy.
We asked four our bill. We waited ten minutes, we asked again. At the counter I saw staff members openly bickering. We never heard a thank you, a "have a nice day”, a goodbye. I would urge a serious revision of customer services techniques and policies.
- Official Description (provided by the hotel):
- Located just ten minutes from Dublin city centre, seven kilometres from Dublin Airport and close to Dublin's shopping district, theatres, cinemas and entertainment, it is the people at The Croke Park Hotel who make it more than just an inviting place to stay. A close knit team with a love of special occasions and a passion for providing perfect service aim to make just being there a pleasure. The best 4-star bedroom of any hotels in Dublin; a warm, sociable bistro and bar where you never know who you'll see or meet; The Croke Park Hotel also sports a leisure centre, business centre and complimentary car parking. For anyone in town for a concert, Gaelic Football or Hurling match, it doesn't get better than a ticket to the game and a room at The Croke Park Hotel. Located across the road from Croke Park Stadium, the GAA sports' Mecca, The Croke Park Hotel is the preferred leisure and business hotel for GAA enthusiasts. Recent awards include "City Hotel of the Year" in the Gold Medal Industry Awards 2014, several awards at the Responsible Travel and Tourism Awards 2014 including the Water Management Improvement Award and the Packaging Waste Award. The hotel is close enough to allow easy access to Dublin City Centre and all of its attractions but also far enough away to guarantee a perfect, quiet nights' sleep away from the city revellers. The Croke Park Hotel has an excellent transport network, with several Dublin bus routes stopping nearby. These bus routes service both Dublin Airport and city centre attractions. There is also the touristic Hop-On Hop-Off bus which has a shuttle service stopping directly outside the hotel. ... more less
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- Also Known As:
- Croke Park Hotel
- Croke Park Dublin