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“Staff need more training” 3 of 5 bubbles
Review of The Croke Park

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The Croke Park
Ranked #6 of 150 Hotels in Dublin
Certificate of Excellence
Sligo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Staff need more training”
3 of 5 bubbles Reviewed 14 April 2012

While not a guest at the hotel a group of us decided to have a mini-reunion there today. The location is brilliantly central, near enough town but removed enough to be peaceful and relaxed. It is within walking distance of several local amenities-the national stadium, the GAA museum; etc the interior is gorgeous, modern, tastefully decorated. The entire premises gleams and shines. Parking is free for all customers.
We are not the type of customer who uses premises to nurse a jug of tap water; we had planned a three course lunch with drinks. I arrived first and was literally pounced on asking did I want a menu/tea/coffee. No hello, no good afternoon. When the second girl arrived she was equally bared down on. We ordered two coffees we did not really want but felt obliged to do so.
When we were all seated the waitress offered the menus in a really rushed way, no politeness, no recommending the specials etc. While eating I was really angry at the way plates with a bite or two remaining /glasses with a few drops of wine remaining were pulled off us. The staff was brisk,irrated and hurried, there were plenty of tables available for arriving patrons. We were asked several times "were we ready" if we lowered our cutlery to chat between mouthfulls.There was a real sense of being rushed, annoying the waiting staff, being a nuisance. And at €9.50 approximately for tea and a slice of cake to round off our meal we were paying sweetly for the right to courtesy.
We asked four our bill. We waited ten minutes, we asked again. At the counter I saw staff members openly bickering. We never heard a thank you, a "have a nice day”, a goodbye. I would urge a serious revision of customer services techniques and policies.

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Aliceishungry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,111 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (473)
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English first
Catania, Italy
1 review
5 of 5 bubbles Reviewed 12 April 2012

What a wonderful hotel!!! This place is awesome! We stayed here over Easter weekend 2012. The service was outstanding and the staff very warm and friendly. I so appreciated the effort the staff made for Easter. My kids loved the "Kids Club" and the Easter egg hunt that the hotel sponsored. I was able to spend some quality time with my husband while the kids played and had fun meeting new kids from other parts of the world. With just a short walk to the downtown area, the walk was refreshing and eating too much for breakfast! The room was comfortable and very clean. I absolutely loved receiving a e-mail prior to our arrival and the staff helped us with our airport pick up and drop off. The food was very good and the executive lounge was a great way to ease the day. I highly recommend this hotel with such lovely people and accommodations.

Room Tip: If you can upgrade your room, do so. It was worth the extra money.
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leslie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

Have just returned from another stay at this fabulous hotel. We arrived early morning to a warm welcome by reception staff and were informed our room was ready. We were there for Easter weekend for my boyfriend’s birthday and we were greeted by balloons and a happy birthday banner in our room ! The exec lounge provides drinks and snacks throughout the day and a breakfast buffet which is sufficient – I would say a toaster would be a valuable addition though to save the staff making it to order, I do love my toast in the morning !

Our first stay was several years ago and I can honesty say the room we had looked like new – no signs of the usual wear and tear.

Had lunch in the bar both days and the food as always was yummy. There was a match on at the stadium on the Saturday but the bar didn’t seem claustrophobic with the additional traffic.

I love this hotel and would recommend it to anyone, the staff can't do enough for you. Stay here and you won’t be disappointed !

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Odette74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
200 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

We recently stayed here for a few days at the start of a walking trip in more rural Ireland. The only mild negative was that it was a longer walk downtown to sights and most restaurants than we anticipated, but weather was good, so we didn't mind. Our room was very comfortable, and we opted at check-in to upgrade to the 4th floor, where we enjoyed the lounge and the excellent continental breakfast. All the hotel staff we met were friendly and efficient. Food in the hotel restaurant was very well-prepared. The neighborhood was not the greatest, but the hotel itself is a really nice place.

Room Tip: The extra amenities on the 4th floor we felt were worth it.
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fuzby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

The room was quite and spacious, bathroom fantastic - separate bath tub and shower cabin. Nice choice in the mini bar and it is autamatically calculated to the room number when you lift up anything from the mini bar, which is quite comfortable - no need to memorize what you took:) shampoo, shower gel and body lotion are quite handy and are refilled everyday. Comfortable bads. Very nice food in the restaurant and resonabely priced. Very attantive service and breakfast is huge with evrything you can desire. Not far to anything really. No need to take a hop on hop off bus as you can just walk this distance around the city in just several hours (if you fond of walking:).

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laststation45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrokePark_Manager, Manager at The Croke Park, responded to this review, 7 April 2012
On behalf of the entire team here at The Croke Park Hotel, I would like to take this opportunity to thank you for your kind comments regarding your recent stay with us. As is the case with all businesses, the greatest advertising we can aspire to is that of “word-of-mouth” from our loyal, regular customers.

It is my goal to retain you as a satisfied customer and will hope to serve you again in the future. If there is anything else I can be assistance with, please feel free to contact me.

Kind Regards

Russell Hadley
Operations Manager

The Croke Park Hotel
A member of The Doyle Collection
Jones's Road
Dublin 3
russell_hadley@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Croke Park

Property: The Croke Park
Address: Jones's Road, Dublin D03 E5Y8, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Dublin
#3 Family Hotel in Dublin
#3 Romantic Hotel in Dublin
#6 Luxury Hotel in Dublin
Price range (per night): $142 - $392
Hotel Class:4 star — The Croke Park 4*
Number of rooms: 232
Official Description (provided by the hotel):
Located just ten minutes from Dublin city centre, seven kilometres from Dublin Airport and close to Dublin's shopping district, theatres, cinemas and entertainment, it is the people at The Croke Park Hotel who make it more than just an inviting place to stay. A close knit team with a love of special occasions and a passion for providing perfect service aim to make just being there a pleasure. The best 4-star bedroom of any hotels in Dublin; a warm, sociable bistro and bar where you never know who you'll see or meet; The Croke Park Hotel also sports a leisure centre, business centre and complimentary car parking. For anyone in town for a concert, Gaelic Football or Hurling match, it doesn't get better than a ticket to the game and a room at The Croke Park Hotel. Located across the road from Croke Park Stadium, the GAA sports' Mecca, The Croke Park Hotel is the preferred leisure and business hotel for GAA enthusiasts. Recent awards include "City Hotel of the Year" in the Gold Medal Industry Awards 2014, several awards at the Responsible Travel and Tourism Awards 2014 including the Water Management Improvement Award and the Packaging Waste Award. The hotel is close enough to allow easy access to Dublin City Centre and all of its attractions but also far enough away to guarantee a perfect, quiet nights' sleep away from the city revellers. The Croke Park Hotel has an excellent transport network, with several Dublin bus routes stopping nearby. These bus routes service both Dublin Airport and city centre attractions. There is also the touristic Hop-On Hop-Off bus which has a shuttle service stopping directly outside the hotel. ... more   less 
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Also Known As:
Croke Park Hotel
Croke Park Dublin

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