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“Disaster brunch”

Hyde Bar & Gin Parlour
Ranked #92 of 474 Restaurants in Galway
Certificate of Excellence
Price range: US$8 - US$34
Description: Elegant, stylish and refined - HYDE Bar and Gin Parlour is an exciting addition to the Galway social scene. It combines friendly and attentive service, a menu bursting with local flavours, killer cocktails and a chic-but-casual ambiance. This is an ideal choice for a lazy weekend brunch, an intimate dinner, business meeting with colleagues or a pour of one of our 623 Gins!
Restaurant details
Description: Elegant, stylish and refined - HYDE Bar and Gin Parlour is an exciting addition to the Galway social scene. It combines friendly and attentive service, a menu bursting with local flavours, killer cocktails and a chic-but-casual ambiance. This is an ideal choice for a lazy weekend brunch, an intimate dinner, business meeting with colleagues or a pour of one of our 623 Gins!
Reviewed 8 October 2021 via mobile

Very slow service ordered coffees when we arrived, asked for them again 15 minutes later and was told we “ should’ve reminded me “ ordered brunch which took 30
Minutes to arrive , then tried and failed to get someone’s attention to ask for cutlery. We robbed some off a nearby table as brunch was getting cold(er).
Very poorly managed waiting system / pay system all handled at one till and only that one staff member seems to be allowed seat people and take payments , she may have been a manger but did not manage anything very well. People were not keeping a safe distance and were herded into a bottleneck at the front door , did not feel COVID safe .
Food was adequate but won’t return due to service

Date of visit: October 2021
1  Thank Martha E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Duty Manager, Duty Manager at Hyde Bar & Gin Parlour, responded to this reviewResponded 20 October 2021

Dear Martha E,

Many thanks for your recent feedback - We really appreciate you taking the time. All customer feedback is valued, both negative and positive, so that we can learn how to make our service more enjoyable for our guests. Our customers are always our main focus so we’re eager to hear from you and make improvements wherever we can. I apologise for any inconvenience caused. Every member of staff endeavour to give each guest the best in customer service from start to finish. Thank you once again and we hope to welcome you back to give you the true Hyde experience.

Kind regards,
Elaine Byrne,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 190 reviews

Reviewed 6 October 2021 via mobile

The location is simply amazing!
Loved every part of it.
The big problem that the restaurant has is the service!!!
We ordered 2 starters and 2 mains and 2 drinks.
Drinks arrived when the starters were almost finished and the restaurant wasn’t busy at all.
The plates of the starters stayed empty on the table for 10 minutes.
When the girl came and picked them up she didn’t ask if we wanted something else to drink.
We wanted to enjoy a good glass of wine while we were eating the mains.
The mains arrived and the glasses of the cocktail were empty but the girls that were working that night never came in our area to make sure that everything was ok.
We finished the mains and the plates were empty on the table for 15 minutes.
Finally one of the girl came to pick up the empty plates and we had to ask for the dessert!!!!
My boyfriend ordered a digestive and the girl didn’t know what he was talking about.

Date of visit: October 2021
Thank Betty8917
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Duty Manager, Duty Manager at Hyde Bar & Gin Parlour, responded to this reviewResponded 20 October 2021

Dear Betty8917,

I would like to thank you for your review of your visit to Hyde. I am sorry to hear that your experience was not an exceptional one. We take our customer feedback seriously, we use it to maintain and continually improve our standards; your comments were shared and followed up on with our team. I apologise for any inconvenience caused. Every member of staff endeavour to give each guest the best in customer service from start to finish. Thank you once again and we hope to welcome you back to give you the true Hyde experience.

All the Best
Team Hyde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2021 via mobile

Firstly we were seated by the staff at a table of their choosing. Then they wanted us to move just after dinner because “there are just two of us”. We say we are leaving in 5 minutes. Then even after we paid the check they again to ask us to move. And this last time it was 20 Minutes before our reservation said we needed to give the table back. Both times it was not our table server that asked us to move. Will not be going again.

They have a good selection of wine by the glass and a great selection of Gins. The food is decent pub grub but very expensive for the very standard fare you get.

Date of visit: October 2021
Thank Rtyped
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Duty Manager, Duty Manager at Hyde Bar & Gin Parlour, responded to this reviewResponded 20 October 2021

Dear Rtyped,

I am very sorry to read that you were so unhappy with your recent visit with us for the reasons you have addressed in your review.

Your experience would certainly not be the usual experience of our Guests and I wish to thank for taking the time share your feedback with us and allow us the opportunity to address the aspects of your particular visit that did not meet your expectations and need improvement.

I hope that you will visit Hyde again and allow us the opportunity to demonstrate to your the usually very enjoyable experience had by our Guests while dining with us.

Kindest regards,
Elaine Byrne
Duty Manager

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Reviewed 17 September 2021 via mobile

Ate here on a Wednesday evening. Food was tasty and offered a nice alternative to the mostly ‘pub grub’ on offer in Galway city. Good food & drink and would definitely return.

Date of visit: September 2021
Thank Jack_Nap91
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Duty Manager, Other at Hyde Bar & Gin Parlour, responded to this reviewResponded 23 September 2021

Dear Jack_Nap91

Thank you for taking the time to review your visit to Hyde. We are delighted to read that you enjoyed your visit, We hope to welcome you back to Hyde Bar soon!

Cheers,
Team Hyde

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Reviewed 13 September 2021

We have been here a few times recently and the service was really excellent. Thanks especially to Elaine, Ciara and Adrian, we will be back again.

Date of visit: September 2021
Thank champer13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Duty Manager, Other at Hyde Bar & Gin Parlour, responded to this reviewResponded 23 September 2021

Dear Champer13

Thank you for taking the time to review your visit to Hyde. We are delighted to read that you enjoyed your visit and found a friendly atmosphere in our bar. We will pass on your kind words to the staff, We pride ourselves in always putting our guests first and that, through friendly staff, we ensure every customer experiences céad míle fáilte. We hope to welcome you back to Hyde Bar soon!
Cheers,
Team Hyde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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