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“Quiet weekend away”
Review of The Ardilaun Hotel

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The Ardilaun Hotel
Ranked #15 of 46 Hotels in Galway
Reviewed 21 February 2012

Beautiful hotel with loads of character. Staff were excellent; friendly, professional and helpful. Had dinner in both the restaurant and the bar, and both were very good, small menu but excellent food. Leisure facilities also excellent. Beauty salon was good, however not as luxurious as implied and you can hear everyone passing by to get to the leisure centre. It is very quiet and seems to attract a more mature crowd. A litlle out of town centre so if your looking for shops and nightlife on your door step, I wouldn't reccomend.

  • Stayed: February 2012, travelled as a couple
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Thank shiversWestmeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 23 February 2012

Dear 'shiversWestmeath',

Many thanks for your tripadvisor review. We are very grateful to you for your feedback and for letting others know about your recent stay with us. It is lovely for us to know that you have enjoyed your Ardilaun experience and we hope that you will return to us again at some point in the future.

Kindest Regards,
The Ardilaun Team

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1,116 - 1,120 of 1,433 reviews

Reviewed 9 February 2012

Just back from a short break in the Ardilaun Hotel. It was the best value available in Galway that I could uncover. The staff were brilliant. We had dinner the evening we arrived and the food was very good. The rooms were really comfortable and spacious. The leisure facilities are very good. The grounds are lovely and it is a really nice part of the city and it's only a short taxi ride to city centre or Salthill.

  • Stayed: February 2012, travelled as a couple
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Thank Meath676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 14 February 2012

Dear 'Meath676',

Thank you so much. We are thrilled to hear that you enjoyed your stay with us recently. Thank you for having booked with us and we very much look forward to the possibility of welcoming you back again in the future.

Warmest Regards,
The Ardilaun Team

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Reviewed 5 February 2012

I chose this hotel for a brief stop over on the way through Galway for the family on perceived quality grounds.

The room was spacious and worked ok for us - bed arrangements a little weird with 3 single beds and a very small double. At the price paid (Euro 140 B&B) I would have expected in room wifi for free.

Main let down was breakfast - ordinary to poor - hot plate buffet and limited cold plate with yellowing cheese and crusty ham. I asked for an omelette but was told that this wasnt on the menu - I observed that this was a shame and the waitress came back 5 minutes later to say they would do me one but not to show anyone else ... I already had my buffet breakfast so declined.

  • Stayed: January 2012, travelled with family
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2  Thank JMHGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 15 February 2012

Dear 'JMHGlobetrotter',

Thank you for choosing to stay with us recently.

While we are very grateful to you for having taken the time to post your review following your stay with us, we are disappointed to read some of the comments. Guest experience at The Ardilaun is very important to us and all feedback is very welcomed.

I am sorry that you seem to have experienced a problem with the use of wifi during your stay with us. I can confirm that wifi is available to all guests throughout the hotel and is on a complimentary basis. Our staff are always available when guests require assistance with access to wifi.

The family room which was assigned to you has indeed 3 single beds in it. The double which is in the room is a standard double bed. Unfortunately, we do not have a king size or queen size bed in this room.

Your comments in relation to breakfast dining have specifically been brought to the attention of our kitchen and dining room staff. I would like to sincerely apologise to you for the customer service which you received during breakfast and give you my personal assurance that this is certainly not the norm. Although omelettes do not appear on our menu, we are always happy to provide when we can do so. The reason for this is that they are made to order and when our hotel is busiest time does not always allow for such orders. On the morning in question, the dining room staff member (who is no longer a member of staff here) did not provide you with our usual level of customer service and, again, I sincerely apologise. I can assure you that this would not re-occur.

Should you be so kind as to stay with us again, we would be very happy to welcome you. We hope that you would consider booking with us again should you be in Galway.

Thank you again for booking with us and for your feedback.

Best Regards,
The Ardilaun Team

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Reviewed 2 February 2012

I was in the Ardilaun for 3 nights running a course for work colleagues. This was a residential course including dinner each evening and a light lunch. Facilities were excellent. Staff were supberb. Everyone commented on the quality of the food on offer each evening. I would highly recommend this hotel for similar events. I also think it would be an ideal destination for pleasure. It's in a quiet location surrounded by lovely gardens and is very close to the centre of Galway- taxi cost €6. The leisure centre is one of the best I've experienced.Lastly any hotel were the proprietor deals directly with you and other guests is very impressive!

Room Tip: Try for the rooms in the newer wing of the hotel.
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  • Stayed: January 2012, travelled on business
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Thank Cathal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 6 February 2012

Dear Cathal,

Thank you so much for your review. We take great pride in our quality and customer service levels throughout the hotel and are delighted that you enjoyed your experience with us and shared your feedback.

We very much look forward to the possibilty of welcoming you back again in the future.

Kindest Regards,
The Ardilaun Team

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Reviewed 30 January 2012

Stayed friday night last. Was given an upgrade to executive room which was lovely, a huge bed and very comfy. Ate in the Bistro, very good deal for 3 courses and a drink. Food was lovely. It was a really cold day so didn't use the pool. Staff were lovely and we really enjoyed our first stay in The Ardilaun. We will go back.

  • Stayed: January 2012, travelled as a couple
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1  Thank pallyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 31 January 2012

Dear 'pallyan',

Thank you so much.

So glad to know that you enjoyed your stay with us and we very much look forward to welcoming you back again in the future.

Kind Regards,
The Ardilaun Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ardilaun Hotel

Address: Taylors Hill House 2 Taylors Hill Road, Galway H91 YV5Y, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 46 Hotels in Galway
Price Range: $95 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ardilaun Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more   less 
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