Last weekend myself & 5 others visited your bar for some dinner.
We placed our order @ 3.55pm. Two members of our group ordered a starter.
The soup came out @ 4.25pm, it was freezing cold. They sent it back came back around 4.35pm. It was a seafood chowder, it did come back hot but with very little fish. The two people who are it said that it had been the worst seafood chowder they had ever had.
5.15pm roles around and we still have no sign of our dinner. We asked staff 4 times where are food was and that we had waited a very long time! The staff were very apologetic and kind, I know it wasn't their fault it was the kitchens. One gentlemen came to tell us the delay was with the mash. We said we could live without mash just hurry up with our dinner. Eventually dinner arrived 5.25pm, no manager had come to us at this point to ask was everything ok or check in or even apologize. Two people ordered the beef dinner, when it arrived it was missing items that it had mentioned on the menu. Honestly at this point we couldn't of cared we just ate the dinner to get out of the place. The dinner was cold, and missing items. We made ourselves known to a manager to express that we felt that we had been offered extremely poor service. He was nice about it, seemed very text book response not genuine care or concern. But non the less he offered us a discount on the cost. It was a nice touch but didn't turn around the poor dinner & service we just received.
We had planned on all ordering deserts but in fear we would be sitting another hour we all just decided to call it a day.
When looking around the bar, we saw a lot of similar expressions as ours, pissed off waiting for food just as long as us. It seemed like everyone just wanted to leave.
- Official Description (provided by the hotel):
- Contemporary 4 star hotel with leisure facilities, free car parking and broadband. Located opposite the race course in close proximity to Galway City & just 2 km from Galway Airport. ... more less
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- Also Known As:
- Clayton Hotel Ballybrit