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Hallmark Hotel Derby Mickleover Court
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Reviews (1,141)
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40 - 45 of 1,141 reviews
Reviewed 24 February 2018

Staying at the hotel the night before my interview was a great idea. The service was excellent, very good breakfast. Beds could be a bit more comfortable but definitely nothing to be too worried about.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mazen_Aboushousha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash N, Manager at Hallmark Hotel Derby Mickleover Court, responded to this reviewResponded 27 February 2018

Dear Mazen_Aboushousha,


Thank you for your amazing 5-star review.

We're glad to you enjoyed your stay and delighted to hear that the service was exceptional.

We do hope that your interview went well and look forward to hopefully welcoming you back to our hotel soon.


Warm regards
Ash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

The staff were absolutely super: so friendly and helpful. On hearing that our next stop was Stourport on Severn, receptionist Hannah recommended the Hallmark sister hotel. Though we were staying with family, we visited for coffee and would not hesitate to book a stay here if it were necessary.
Hallmark Mickleover Court was very clean with good gym and swimming pool. Copious volume of hot water in the ensuite bathroom and tasteful soft furnishings. Rather a hard bed but otherwise very commendable.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sue5952013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash N, Manager at Hallmark Hotel Derby Mickleover Court, responded to this reviewResponded 24 February 2018

Dear Sue5952013,

Thank you for your amazing 5-star review.

Its such a delight to hear that you enjoyed all of our hotel's facilities and it sounds like you had a wonderful time. We're glad that Hannah also recommended one of our other hotels, as we have an amazing collection of 27 properties all the way from up from Aberdeen in Scotland through to our 3 hotels in Bournemouth right on the South Coast.

Thank you once again for your lovely comments and we look forward to welcoming you back soon.


Warm regards
Ash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2018 via mobile

Rooms are adequate but a bit in need of a refresh. Bed was pretty firm and not the most comfortable. Good breakfast. A few but not many eating options in the locality so be prepared to drive or taxi into the city centre if you’re staying for several nights and tire of the hotel restaurant and local pubs.

Stayed: February 2018, travelled on business
Thank G J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash N, Manager at Hallmark Hotel Derby Mickleover Court, responded to this reviewResponded 21 February 2018

Dear G J,


Thank you for your honest review following your recent stay.

Although its good to hear that you enjoyed your overall stay, we are disappointed to hear that we didn't quite exceed your expectations. As we understand that bed firmness is subjective, we do actually have a variety of different firmness of beds, which upon prior request, we can arrange for you beforehand. Subject to availability of course.

Glad to hear that you enjoyed your breakfast with us and with a menu planned for end of March, we are certain that you'll find plenty of choices, especially if you are staying for consecutive nights.

Thank you once again for your review and we look forward to welcoming you back soon.


Warm regards
Ash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

My partner and I received a great bit of 'above and beyond' service on our most recent stay.
We enquired at the gym about finding a place to eat that night - Being February 14th, we were aware that we would not be spoiled for choice..
The girl at the desk consulted with another member of staff, Mason after asking us a few questions about cuisine etc. They said that they would write down a few options for us for when we finished our gym session.
Whilst training, Mason came in to tell us that he had found reservations for Las Iguanas and asked us what time would suit us, a different member of staff suggested this restaurant. Mason then confirmed the booking in my name, whilst we continued to train.

This was a great piece of service which we certainly did not expect.

This has been been our fourth stay at this hotel and examples like this are a joy to experience.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Mstr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash N, Manager at Hallmark Hotel Derby Mickleover Court, responded to this reviewResponded 19 February 2018

Dear Mstr S,


Wow, what a great 5-star review and welcome back to our hotel

Its always such a delight when our Teams go over and beyond and on this occasion, I look forward to congratulating Mason and Amber personally. Great to hear that your overall stay was up to our usual high standards and we look forward to welcoming you back again soon.


Warm regards
Ash

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Reviewed 18 February 2018 via mobile

Decor a bit tired. Pool changing room floors were filthy and a large pile of dirty towels in both changing rooms. Good choice of beers and wines at reasonable price. Good burger, but mediocre chips. Friendly staff.

Stayed: February 2018, travelled as a couple
Thank Steve888899999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash N, Manager at Hallmark Hotel Derby Mickleover Court, responded to this reviewResponded 19 February 2018

Dear Steve888899999,

Thank you for your review following your recent stay.

We are sorry to hear about the cleanliness of the club and please be assured that I will discuss your comments with the Team and ensure that they react more swiftly when large groups leave the changing rooms and also during the peak times.

Glad to hear that the rest of your stay was good and look forward to welcoming you back soon.


Warm regards
Ash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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