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Reviews (608)
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Reviewed 4 weeks ago via mobile

Hotel was nice and clean, the rooms are well equiped, breakfast was good, hotel is in a good location lots nearby, Harvester and a couple of other restaurants over the road. Can't moan for the price you pay.

Stayed: July 2018, travelled with family
Thank Ant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela N, General Manager at Holiday Inn Express Derby Pride Park, responded to this reviewResponded 4 weeks ago

Good Evening Ant C,

Thank you for taking the time to note your stay with us on Tripadvisor. It is great to see that you had a nice stay for what you deemed to be good value for money. As you say, we are handily placed on Pride Park for a number of eateries, local events, Derby railway station and the town, which is just a 15 minute walk back through the railway station.

We look forward to seeing you again.

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Reviewed 4 weeks ago via mobile

Breakfast was terrible, completley indeible. Bed was uncomfortable and seemed like it had springs sticking into you whilst sleeping.
Only good thing is the staff and location.
Tried leaving 2 reviews on the ihg holiday inn website, both of which has been blocked due to inappropriate media!?

Stayed: July 2018, travelled on business
1  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela N, General Manager at Holiday Inn Express Derby Pride Park, responded to this reviewResponded 4 weeks ago

Dear Tom M,

Thank you for your comments. I would like to sincerely apologise for your dissatisfaction with the hotel breakfast , we do prepare all food freshly and adhere to high quality standards in all areas. I will look into this matter further to see if there are any improvements that can be made for future guests.
I am sorry for the uncomfortable bed that you experienced in your room, I will ask both the Housekeeping and Maintenance teams to investigate this further as this is not an issue that we have experienced in the past.

Regards
Angela

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Reviewed 13 July 2018

Hotel okay, welcome from the staff 10 out of 10, check in quick and easy, room okay, bar area okay but again the staff 10 out of 10.

Good nights sleep, room still okay. Breakfast rubbish, very cheap poorly cooked bacon and possible the worst scrambles eggs I have ever eaten and as for machine coffee not for me.

This room was £168 for one Nite, that is a lot of money for okay and a rubbish breakfast.

Staff fantastic and that is why I did not complain whilst I was there.

  • Stayed: July 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela N, General Manager at Holiday Inn Express Derby Pride Park, responded to this reviewResponded 4 weeks ago

Dear Steve F,

Thank you for your review. I am sorry that you were disappointed by our Express Start Breakfast buffet, we do cook all items freshly each day to ensure that high quality standards are maintained. I would like to therefore apologise for falling short of your expectations in this area.

On a more positive note, thank you for your lovely comments about the hotel team, I will ensure that these are shared with them. We do want each and every one of our guests to feel welcomed and valued during their stay(s) with us.

I do hope that you will consider the Holiday Inn Express brand for your future travels.

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Reviewed 10 July 2018

Very good location near the football stadium and Derby railway station where we were travelling from the next day. Enterprise car rental was also 5 minutes away. Goodsize car park with security barriers. Friendly check in and quickly to our room. Comfortable clean room and enjoyed a good nights sleep with no noise intrusion. Plenty of places to eat nearby and hotel has snacks /drinks available for purchase in reception. Breakfast included and pretty decent buffet choices. Overall very good value

Stayed: June 2018, travelled as a couple
Thank ExpatKL88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela N, General Manager at Holiday Inn Express Derby Pride Park, responded to this reviewResponded 4 weeks ago

Dear ExpatKL88,
Thank you for your review of the Holiday Inn Express Derby.
I am pleased that you found the hotel to be in the perfect location for your visit, as you have mentioned we are just a short walk away from Derby Train Station, which makes us an ideal choice for many guests.
Its great to know that you enjoyed your start with us, from start to finish and that you found all of the hotel team to be helpful and efficient.
A good nights' sleep is really important when you are staying away from home so I am pleased that this was exactly what you got.
I do hope that you will return to stay with us again in the future.
Kind Regards
Angela
General Manager

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Reviewed 8 July 2018

Arrived a lot earlier than expected and was greeted by very helpful staff members who offered complimentary coffee while I waited. It took less than 15 minutes for a room to be allocated, it was, as is typical of the marque, spotlessly clean and comfortable and breakfast was also good

  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank dave r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela N, General Manager at Holiday Inn Express Derby Pride Park, responded to this reviewResponded 10 July 2018

Good Evening Dave,
Thank you for taking the time to review your stay at the Holiday Inn Express Derby Pride Park.
We will always endeavor to accommodate early guest arrivals one way or another and it's nice to see that we could check you in early so you could enjoy the reason why you came to Derby in the first place.

It is also a pleasure to read that you enjoyed your stay all round, finding the hotel clean, comfortable and breakfast to your liking.

We hope to see you again should you visit Derby in the future.

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