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“Holiday Inn Express - Gatwick” 4 of 5 bubbles
Review of Holiday Inn Express London Gatwick-Crawley

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Holiday Inn Express London Gatwick-Crawley
Ranked #18 of 28 Hotels in Crawley
Isle of Man, British Isles
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Holiday Inn Express - Gatwick”
4 of 5 bubbles Reviewed 26 February 2012

First things first; this hotel isn’t at Gatwick Airport – it’s 15 mins away in a taxi. If you’re expecting it to be across the road from the airport think again. Having said that there is a taxi service that appears to be at least complimentary in one direction – airport to hotel; though possibly not the other. It seems unclear! The hotel said it was complimentary in both directions but the taxi driver seemed to have other ideas. Anyway the taxi is £9 to the North Terminal at Gatwick.
Onto the hotel – in essence it’s very good. You wouldn’t want to stay there for more than a day or two because it’s only really set up for overnight stops but the facilities are good. The rooms are well presented, clean, tidy and fresh. They have the usual stuff – TV, Tea\coffee, Phone, trouser press, etc and ironing board.
Breakfast is the only meal really catered for at the hotel and this seems to be included in the room cost. It’s self-service style affair with both cooked full English and continental. You can have as much as you want!
Although you can get snacks in the hotel it’s fairly basic fare – as is the bar. Drinks are mostly bottled beers and cider with spirits in miniature form. There were some on-tap lagers but they didn’t seem to be working when we were there. However; don’t despair if you make your way across the car park you’ll find a Harvester pub with a fine selection of beverages at reasonable-ish prices. They also have a bars menu with a full restaurant out the back.

All in all this is a good hotel but just remember it’s NOT at Gatwick Airport.

Room Tip: All the rooms are much the same. I like one away from the ground floor!
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hooglemeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 28 February 2012
Thank you for taking the time to post a review about the hotel.

We are glad that you enjoyed your stay, the room facilities and your breakfast and that they met your needs. Just to point out, we do not offer a complimentary taxi service however there are rates that you can book whereby this can be included. I am terribly sorry if you did pay for this and this was not included, however, this must be stated at the time that you are booking the taxi at the reception desk as this is not on offer to all guests.

As you mentioned, we are 3 miles away from Gatwick, however if you were to stay here again and did not want to get a taxi, there is the local bus number 20 that costs £1.80 per person and stops directly outside the hotel, so please bear this in mind should you stay here again. We are also in a quiet location, unlike other hotels nearby Gatwick, meaning that you can have a restful night before your flight.

Once again, thank you for your comments, we do appreciate them very much and hope that we can welcome you back one day.

Kind Regards
Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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813 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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England
Level Contributor
166 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 25 February 2012

Stayed for one night & found the hotel staff very helpfull & the room was clean & tidy.

It had all things you would need but one thing the room was cold on entry but was soon sorted when you put the air con on

Overall very good hotel

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Davidjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 26 February 2012
Thank you for taking the time to post your positive feedback about our hotel, we are very proud of the service we provide and we are very pleased that you found the hotel clean, tidy and comfortable.

We hope that you are able to stay with us again and we look forward to welcoming you back,

Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gloucestershire
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

Just one night stay for early flight from gatwick! Rooms were average but clean! When reporting that the TV had no picture, we were told it was the 'wind' and every TV was like it in the hotel!! it was a still frosty evening - another case of treating customers as gullible!! The breakfast was adequate with a good choice of items! Very convenient for airport which is exactly what we wanted!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ladyglos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 25 February 2012
Thank you for taking the time to write a review about our hotel.

We are pleased that you enjoyed your stay and found your room clean and comfortable.

I am sorry to hear that there was a problem with the picture on the TV in your. We use Freeview at the hotel and this can sometimes be affected by bad weather or connection problems, but never for very long, however, we do take every comment very seriously and I will pass this onto higher management. We will be sure to look into how to avoid this occuring in the future.

I hope that you choose to stay with us once again and we look forward to welcoming you back, thank you for your constructive comments and honest feedback,

Kind Regards
Nicole Jones
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypool, United Kingdom
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

We stayed at the Holiday Inn Express on the night of the 6th February, after an illness in our friends family mean't that we were unable to stay with them. The taxi ride from Three Bridges station was not long and cost £3.80, and is linked well with the Gatwick Airport station.

The weather was very inclement with a couple of inches of snow. However the front of the hotel had been cleared, so I didn't do my normal trick in icy conditions of falling flat on my face!

We were early, but check in was very easy and we could enter the room before 2pm as it was ready.

I have to say the room (101), was freezing when we first arrived however the heating system in the room was easy to use so was only uncomfortable for the first half hour. The room itself was clean and tidy, and fine for our needs. We had booked the Harvester package, and the meal was fine with a nice sitting area afterwards for a drink.

I had been concerned that the location of the hotel may mean disturbance by traffic noise, however we were not disturbed all night. Breakfast covered all of our bases as well, however I agree it is a bit of a balancing act with the tray and adding hot items to your plate.

I think for a one night stay, the location was perfect, the staff friendly and there was nothing that I can point out as a negative. A good value hotel for people who have to travel from Gatwick Airport (or in our case on to Brighton).

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bobs_Mum_72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 23 February 2012
Thank you for taking the time to post such a positive review of our hotel onto TripAdvisor.
We are very pleased that you had a pleasant stay- even if it was unexpected!

We're also glad to find that you found the room quiet and comfortable. As you explained, the room was cold when you first entered , I have passed this onto higher management and we are now reviewing our heating facilities so thank you for your comments.

We hope to welcome you back again in the future,

Kind Regards
Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

Booked a night before travelling early next morning to gatwick. Really impressed with the cost of £59 for 2 adults and 2 kids. Staff very polite and easy to check in. The room was very comfortable with a large shower room. Was also very clean. Breakfast was very reasonable too with something to please everyone. Travel time to gatwick was quick and easy. I would definitely recommend for a one night, comfortable no frills stop over.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Archap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 19 February 2012
Thank you for posting such positive comments on TripAdvisor about our hotel, we quite agree that we are fantastic value with rooms that can accomodate 2 adults and 2 children and this all includes breakfast, so thank you for your high recommendation.

We hope that we can welcome you back again, perhaps next time you're flying out of Gatwick or anytime that you may have a trip to London or Brighton.

Kind Regards
Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Gatwick-Crawley

Property: Holiday Inn Express London Gatwick-Crawley
Address: The Squareabout Crawley Haslett Avenue East, Crawley RH10 1UA, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#9 Business Hotel in Crawley
#15 Romantic Hotel in Crawley
Price range (per night): $84 - $145
Hotel Class:3 star — Holiday Inn Express London Gatwick-Crawley 3*
Number of rooms: 138
Official Description (provided by the hotel):
Holiday Inn Express London Gatwick-Crawley Hotel is located just 15 minutes from Gatwick Airport & less than 10 minutes from J/10 of M23. We offer onsite parking for residents at a rate of £7 per day. Three Bridges & Crawley stations are walking distance & offer's easy links to Brighton, London & beyond. Crawley Town center with selective shops and restaurants is at pleasant walking distance. Buses go to Gatwick and Crawley including Manor Royal. Ideally situated for both leisure & business travelers the hotel has Free Wireless Internet access in all areas. All bedrooms offer TV with free view satellite channels, telephone, tea & coffee facilities, and hairdryer, dry cleaning & power showers. Complimentary continental buffet breakfast with selective hot items served for all guests. The Holiday Inn Express Gatwick Crawley has a well equipped meeting room seating up to 25 people, rates starting from just £85. Local attractions include The Hawth Theatre. K2 Leisure Centre. Tilgate Forest Golf Course & County Mall Shopping Centre. You could also visit the nearby Hever Castle, the birthplace of Anne Boleyn. Biggin Hill. Chessington World of Adventure & Thorpe Park,Nearby Towns include Horsham, East Grinstead, Haywards Heath, Reigate & Redhill. Adjacent to the hotel is the Harvester restaurant, serving food from 12pm till 9.30pm, famous for their flame grilled steaks, spit roast chicken, and salad cart. This is a non smoking hotel but with designated area for smokers. Hotel has air-conditioned Bar with flat screen TV and satellite channels which also serve snacks. ... more   less 
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn
Holiday Inn Express London Gatwick-Crawley West Sussex

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