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Travelodge Basingstoke
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Reviews (249)
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104
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9
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All reviewspizza expressbreakfast boxtravel lodgeharvester restaurantroom was cleancar parkroad noisecheap hotelmain roadone nightfood outletscomfortable staywhat it says on the tinwater pressurecommunal areason arrivaleasy access
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75 - 80 of 251 reviews
Reviewed 2 January 2017

On this occasion i stayed in this TL i was disturbed twice in the night by other residents. The bathroom was not up to hygiene standards. The previous visits i have had with TL have been excellent just this time i had been let down. However, i was refunded £45 with an additional £30..Will I stay again, the answer will be yes...

  • Stayed: December 2016, travelled with family
    • Value
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Review collected in partnership with Travelodge
Thank Yvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Remy from the Social Media Team at Travelodge Basingstoke, responded to this reviewResponded 5 January 2017

Thank you for your review. We understand your stay did not strike you with the highest of standards we hope for and we do apologise for this. However, we're pleased our staff members were able to offer a resolution following the report of your experience. We have passed your comments onto the hotel manager as continuous improvement is our main focus. We hope that there will be another occasion to welcome you again and improve your views on Travelodge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016

All great regarding the hotel location, cleanliness and welcoming The Harvester nearby is a plus. Double glazing kept the noise out from the nearby road. But must have have both access codes to the Wi-Fi before travelling for easy access. Else a hassle.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Travelodge
Thank julianbK3670WS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Remy from the Social Media Team at Travelodge Basingstoke, responded to this reviewResponded 19 December 2016

Thank you for your review. We are so pleased to learn that your stay was positive and you found our hotel to be in a great location along with high levels of cleanliness as this what we like to hear. Feedback such as yours is invaluable and we will ensure the hotel receives a copy of your comments. We do hope you choose to visit Travelodge again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016

Rubbish and detritus everywhere, walk to the breakfast in morning was third world! Bed was comfortable, shower was excellent. It's cheap enough just embarrassing I took my wife there at short notice, It's fine for overnight stay if your on businesses.

  • Stayed: December 2016, travelled on business
    • Value
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Review collected in partnership with Travelodge
Thank Malcstag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Basingstoke, responded to this reviewResponded 12 December 2016

Thank you for submitting your review of our Basingstoke Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us via our website with your review so our customer service team can investigate your visit with the hotel. Thank you again for posting your comments and we hope to hear from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016

I was staying here so I was able to go on a Christmas party night out. It was easy to find as I have never stayed in Basingstoke before. The staff that were there were very kind and helpful. I ordered a taxi with the staff member on reception she very kindly made sure I got in the taxi fine and it was with the right company.
Overall I was very happy with my stay on 9the December 201y.

  • Stayed: December 2016, travelled solo
    • Value
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Review collected in partnership with Travelodge
Thank Y4287HUlaurac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Basingstoke, responded to this reviewResponded 12 December 2016

We're so pleased to hear that our hotel team were friendly and attentive during your recent stay with us at our Basingstoke Travelodge and we would like to thank you for sharing your positive experience with us. We're so happy to learn you had a great stay and we will be sure to pass your feedback onto the hotel for you. Thank you again for your comments and we hope you stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016

Very friendly staff, comfortable bed and pillows, clean and tidy. But before you can use WiFi, there is a whole page of questionnaire to fill in, I didn't see the point and I couldn't remember my Travelodge account login password. In the end, I didn't use it. Why can't they just let us in with the pass code provided?

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Xiaodong J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Basingstoke, responded to this reviewResponded 12 December 2016

Thank you for submitting your review of our Basingstoke Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us via our website with your review so our customer service team can investigate your WiFi issues. Thank you again for posting your comments and we hope to hear from you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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