My friend and I had booked accommodation at Leeds Castle for early April. In light of the current coronavirus and the Australian Government's decision to ban Australians from travelling overseas, we needed to cancel our 7 week UK holiday.
We had booked a one night stay at the Castle with a no cancellation clause. On informing the hotel of our situation they cancelled our booking and refunded us our money. The refund was in my bank account within 3 days!!!!!!
Thank you to the hotel and rest assured when we finally can travel again to the UK we will re-book perhaps even for more than one night in light of their good will, understanding and professionalism.
Thank you again.More
- Free Wifi
- Free parking