I wouldn't be surprised if it's to shake off these honest reviews. ..
We walked in to a poorly ventilated restaurant (with a room filled with people cooking meat you'd think that would be a priority) with no music or atmosphere. My party was greeted with an awkward 'oh, we weren't expecting you' and the lady disappeared to get the manager - Good start...
We were sat down and brought drinks by a very friendly waitress and shown the exotic menu which I was so excited to enjoy on my birthday!!
However, the manager walks out and refuses my voucher as he claimed it was not booked according to the fine print. Despite my discussing with him the parameters of his fine print and telling him I had clearly adhered to them he wouldn't accept it, called me a liar and left it at 'i will be charging you at full price this evening' >> WHAT ATROCIOUS CUSTOMER SERVICE! Really, what a way to treat someone on their birthday as well. The manager was completely resolute and at no stage would empathise or compromise. So my party left. He didn't enjoy it when I said: 'you clearly run the voucher offer to promote your business and this is how you treat people?' To which he replied, 'I get over 100 bookings a day!!!' (The restaurant was half empty)- He made a scene and I was embarrassed for him.
Luckily a few doors down was the most wonderful Indian restaurant called The Monsoon where my night was salvaged. They made my night exceptionally memorable and ensured the birthday girl was topped up with a free drink :P
I would never ever step foot in Steakhouse again and I am lucky Groupon were so understanding about refunding my voucher.
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