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Reviewed 8 September 2022 via mobile

So far the most surprising break. Reception good. Bart was a lovely host in the bar and the restaurant. The room was surprisingly big with an array of amenities. First night mean was ‘excuse the language’ bloody amazing. I had a tomato salad starter and duck main followed by cheese board. The quality was brilliant. The wine , one I hadn’t had since the House of Commons was deep and luxurious. I would recommend anyone wanting a break to come here.

Room tip: Roads in and out far too country. Lol.
Date of stay: September 2022
Trip type: Travelled as a couple
Thank DHL66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 September 2022

Stayed here for the August bank holiday weekend. The location of the hotel is great. The staff is hit or miss. The breakfast crew is lovely.

The rooms are in need of updating. We stayed in one of the garden suites/cottages which had seen better days. We paid a pretty penny for this room so to have old tatty furniture, peeling wood panelling in the bathroom was not really what we expected...

However, the worst was yet to come. I had a dress that I left on the bed before heading out for the day, go missing. We know it was there and it seems to have just vanished. Giving the hotel the benefit of the doubt, I asked the front desk to check if the cleaning crew had taken it by mistake. However they came back saying they could not find the dress. So clearly it was taken because I am pretty sure my dress did not have wings. What actually was more disturbing was that the staff was not concerned in the least and actually shrugged it off , without so much of an acknowledgement/concern or apology.

However looking at the reviews, it then came to light that there have been cases of theft in the garden rooms recently - and the hotel has been consistent in their indifference. So it is a known issue.

So in the end I feel lucky that I only "lost" a dress (others have had cards stolen!).

In the end, for the price, this was not where we would come back - so stay here if you want to carry all your belongings with you wherever you go.

Date of stay: August 2022
    • Location
    • Rooms
    • Service
2  Thank wanderlust73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Craig Webb, General Manager at Cotswold House Hotel & Spa, responded to this reviewResponded 7 September 2022

Dear Wonderlust 73

To clarify the turn of events.

The dress was left behind after your stay.
Housekeeping bagged and labelled it and passed it to reception to contact you.
Reception contacted you but did not get an answer.
You realised your dress was missing and called the hotel, speaking to a receptionist that was not aware of the situation.
We contacted you to clarify which address you would like it posted to.
We posted the dress to you.
We are accused of stealing your dress.

Kind Regards

Craig Webb

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2022 via mobile

Beautiful location. Front of the hotel very grand looking. Added bonus of electric car charger which we used. Our accommodation was a cottage garden room which was OK. No frills. The bed looked huge, but when we got in it, we soon realised that it was 2 single mattresses put together, one slightly higher than the other, so not as comfortable as first impressions gave. The bathroom needs attention as the wooden bath panel was blown and there was so much black mould around the bath. There were quite a few cobwebs in the little room where the fridge is. When we arrived we had sandwiches and drinks in the bistro bar which was nice. We had dinner booked in the main restaurant. The chap who first greeted us was very friendly and attentive. We ordered cocktails and were served by a young lady who spilt them on arrival. Although she apologised she did not bring a cloth to wipe the table so we asked another staff member. We ordered steaks. My husband's was better than mine. I left over half of mine but when our plates were collected with a half eaten steak, noone asked if the meal was OK. We had breakfast the next morning which set us up for our journey home. I would not return to this hotel as there are many more of higher quality. We paid £290 for one night plus a £70 bar bill, so a little too expensive for what we received.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank karen h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 August 2022 via mobile

We had our wedding day here in June and it was a fantastic venue. The venue’s wedding co-ordinator and the rest of the staff worked so hard from the planning stage to the day itself, we really felt look after and didn’t have to worry about anything- despite it being a busy weekend for the hotel. The food for the wedding breakfast was stunning, as was the rooms in the hotel. Our guests were really impressed with their rooms too.
Thank you to Mandy and the rest of the team for making our wedding day perfect.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank johnlN3458NL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 August 2022

We were staying at sister hotel across the square, but booked in here for dinner in the restaurant. The menu is the same as in the bistro, but the restaurant setting is beautiful, overlooking the gardens. We chose to eat 'tapas style', but sharing a selection of dishes from the starter menu and it made for a first-class dining experience. The food was excellent quality, well presented, and the service was very good indeed. We couldn't resist the dessert menu either and then enjoyed a couple of drinks outside on a lovely summer evening. First rate all round.

Room tip: We were only here for dinner
Date of stay: August 2022
    • Value
    • Rooms
    • Service
Thank Lucaswestyorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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