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“Poor service and over crowded”
Review of Cosmo

Cosmo
Ranked #619 of 2,420 Restaurants in Manchester
Restaurant details
Reviewed 3 weeks ago via mobile

Went as a group of 22 but were split across 4 tables - one behind a wall and the other beside another family group. Odd considering we booked weeks in advance.
Service was very slow; only got asked once if we wanted a drink in over 2 hours.
Had to stack used plates as they were only cleared once - moved them to an table so we could get deserts.
Food was ok but the over crowding was the worse problem.

1  Thank Lorraine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosmocustomercare, Guest Relations Manager at Cosmo, responded to this reviewResponded 2 weeks ago

Hi Lorraine,

Thanks so much for taking the time to leave your feedback and let me express how concerned I was by your comments. We at Cosmo Manchester always strive to provide exemplary levels of service and cuisine to all our guests and I'm sorry feel we have let you down on this occasion.

We are always looking to improve and we can always admit that there are occasions where we can get things wrong. Rest assured we will be making the necessary adjustments to ensure this does not happen again. Feedback like yours brings to light these issues so we can continue to provide a standard of service that we can be proud of.

Thanks again for taking the time to provide your feedback.

If you wish to discuss any other issues please do not hesitate to contact us directly at: customerservices@cosmo-restaurants.co.uk

Kind Regards,

Holly Shields
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 188 reviews

Reviewed 3 weeks ago via mobile

Took advantage of the half price offer. Standard buffet fayre with lots of choice. Very cramped environment and the way the buffet is set out means it's impossible not to bump into people. Frantic atmosphere, very expensive drinks and the quality of the food was questionable. Won't be returning and for the quality of the food on offer, it isn't good value for money.

1  Thank MorrisseyfanLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosmocustomercare, Guest Relations Manager at Cosmo, responded to this reviewResponded 2 weeks ago

Hi Morrisseyfanlancs,

Thanks for taking the time to get in touch and let me express how disappointed I was by your comments. We at Cosmo Manchester always strive to provide excellent service and cuisine and I am sorry to hear you feel that we have let you down on this occasion.

If at any time during your visit you are not completely satisfied, please do not hesitate to speak to a member of our management team who will be more than happy to assist you. Whether that be arranging a fresh plate of food to be prepared for you or arranging a different table for you.

If you have any other questions please do not hesitate to contact us directly at customerservices@cosmo-restaurants.co.uk

Thanks again for taking the time to leave your feedback.

Kind Regards,

Holly Shields
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I dined here with my family last night and to start off with everything was grand, I was greeted by a lovely girl on the reception who was really helpful and answered all questions I asked her the decor is beautiful and the food is nice too... BUT I cannot say the same for one of the “managers” who goes by the name Danial!!!! Where it started was I asked him for a kopparberg fruit cider he rudely told me there wasn’t any in the restaurant which is fair enough then I sent my 7 year old daughter to ask him where the toilets are which he then said to her “your not going alone get your parents to take you” she is more than capable of going to the toilet independently who is he to tell me her mother other wise???! I was furious by this point so I went over and asked him what he’s problem was that’s when he mumbled under he’s breath right in front of my children “here we effing go” what a joke from a manager as well who’s supposed to be setting examples on customer service to all the other members of staff. He’s sleazy with all the other females members of staff which made me feel uncomfortable the way he was touching them in front of guests it wasn’t normal and in my opinion the restaurant would be a much much better place if he wasn’t a part of the Cosmo team, sorry to say it but he lets you all down and I will not be returning here all because of one so called manager that let the whole place look shoddy!

2  Thank sarahbradburyxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosmocustomercare, Guest Relations Manager at Cosmo, responded to this reviewResponded 3 weeks ago

Hi Sarah,

Can you please contact me directly at your earliest convenience as I'd like to gather some more information about your visit. I can be reached at customerservices@cosmo-restaurants.co.uk

Kind Regards,

James McGill
Group customer services manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Best buffet ive ever had and ive been to the marriot in LA and a few in cancun. Food was absolute boss and indian is my fav. The salmon teppenyaki was superb. so good. Cant wait till midday so i can go again.

Plus we had 2 bottles of wine and they only charged for 1. What a belter of a place. Never before has a restaurant made me so happy. Thanks Cosmo.

    • Value
    • Service
    • Food
1  Thank Jonny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosmocustomercare, Guest Relations Manager at Cosmo, responded to this reviewResponded 2 weeks ago

Hi Jonny,

Thanks so much for taking the time to leave such a great review! We are so glad you enjoyed your experience at Cosmo Manchester! We always strive to provide a huge range of delicious dishes for our guests to enjoy so its great to know that we have impressed you so much! Rest assured I will be passing your compliments on to our kitchen team!

We look forward to seeing you again very soon!

Kind Regards,

Holly Shields
Guest Relations Manager

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Reviewed 3 weeks ago via mobile

Excellent food. Lovely staff. Loved the place highly recommended this restaurant will come back again soon and btw their indian food is halal for those who didn’t know.

Thank Sals K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosmocustomercare, Guest Relations Manager at Cosmo, responded to this reviewResponded 3 weeks ago

Hi Sals,

Thanks for taking the time to leave your great feedback! We are so glad you enjoyed your dining experience at Cosmo Manchester, we always strive to provide great service and delicious dishes so it's fantastic to know our efforts are paying off.

We look forward to see you again in the near future!

Kind Regards,

Holly Shields
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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