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Reviews (360)
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All reviewsbeach barmark warner holidaya la cartegreat holidaywater sportskids clubchild caretennis courtsshort transferend of the seasonkids poolrefurbished roomread the reviewsat lunchtimewater frontactivity holidaymost nights
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Reviewed 26 September 2017

OK so first off we did have a brilliant holiday - no two ways about it. Of course there are some niggles but these are minor. In fact did they detract from our holiday? - No not at all. We all like a moan and the fact that all of us guests had some common cause gave us all something to talk about whilst waiting for some forks or napkins to arrive or worse - some coffee to be brewed for breakfast.
Just some management in the dining room would have sorted everything out.
Yes it is a little shabby but its super clean. The rooms are just fine- a little worn maybe but just fine. We never ran out of hot water which for me is a major criteria in hotels and the showers had good pressure.
The density of people is perfect, You have this lovely beach all to yourself. There are enough sunbeds and there is plenty space to spread yourself out far away from anyone else should you wish.
The Staff:- Every single one of the people who worked there were just the nicest most helpful and friendliest of people. They knew they were under pressure due to a slight lack of organisation in the dining room but not once did any of these boys or girls show any moodiness or fail to deliver a requested fork or napkin when asked. If I had space I'd take them all home with me and let them show my kids how to be helpful and kind - as they all were.
The sports and activities staff were so professional and so helpful. Most of them are called Will. The girls seem to have more variation in names.
The wine selection is absolutely awful- so that is my only real complaint. Problem solved by jumping on a bike - shooting into the nearby village and coming back with my own selection which they happily kept on ice for us.
If everything was perfect wit would have changed the whole atmosphere It was perfect in its imperfection and we had a great holiday at Mark Warner- Corsica. Thanks everyone

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Hexasphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

I am in agreement with previous reviews. We have holidayed with Mark Warner in the past at both beach clubs and a chalet hotel and this was easily the worst place I have stayed in. We paid a supplement for a refurbished room with a sea view and were very pleased with our accommodation, but that is the only thing I can praise about our experience, apart from the cleaners who left our room immaculate every day. However, we did have problems with our air conditioning cutting out after a couple of minute. The rest of the hotel is shabby, grubby and in sore need of refurbishment. The restaurant was a complete shambles, with no apparent management presence, organisation or clearly defined staff responsibilities. The floors on the outside terraces were really dirty and in need of a good jetwash. Some of the chairs had holes in them. Most of the "hot" food was either cold or tepid and on the first night, which was barbecue night, some of it was not even cooked or stone cold, much to the surprise of the "chef". One day my husband had a pork chop which was raw in the middle, such a basic thing to get wrong. Basic things in the restaurant constantly ran out - bread, butter, cutlery, coffee and mugs - guests were constantly asking the staff to replenish. The whole place looked grubby and raised serious questions about food hygiene, particularly in the light of the food kept at inadequate temperatures. Mussels served the night before as a starter were served again the following lunchtime. The food was unimaginative and very poorly cooked - if I say the pizzas were the best thing, I think this says it all about the quality of the food! Dessert every day was melon (3 types usually), pineapple and one actual dessert. The only other choice of fresh fruit seemed to be apples and the occasional banana. Given that the shop down the road was selling nectarines for 1.50euros a kilo it would have been nice to have had these as an alternative. The Manager Wayne seemed to stay closeted in his office and never ventured out to talk to guests or see what was going on in "his" hotel. The operations manager was pretty clueless too and the member of staff sent to look at our air conditioning had even less idea about how it worked than we did.There was no information in the rooms about the air conditioning, meal times or anything else. I was very disappointed by the fitness classes, I went to one aquafit class, in a pool that looked grubby and the ladder at one end was loose. The pool was too deep for most of the attendees to stand up in and the instructor seemed to be making the class up as she went along. I also went to the only aerobics class which lasted about half an hour and the instructor seemed to be making that up as she went along too. The range of classes provided was poor compared to those of other beach club providers. Most of the beach front seemed to close down if it was "too windy" and my husband was disappointed by the sailing equipment. The staff were mostly pleasant but clearly lacked training and managerial direction. Mark Warner should be ashamed of themselves providing such poor food and accommodation and need to get a competent manager to run this facility. We will never holiday with Mark Warner again after this experience.

Room Tip: We had room 318 overlooking the sea
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Fisiboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

I love San Lu because of its location but staff were clearly flagging by the time we arrived and service was unacceptably poor given the cost of the holiday. One member of staff told me she couldn't wait to get home - which could have been translated as she was looking forward to me going home!

Room Tip: You'll have to pay.
  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank MisterGrimsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Total rip off very sad
Kids very disappointed as no water polo and only one game of volleyball in the week.
Last night woken at 4:30am by drunken staff carousing outside...bra on the floor of the dining area in the morning.
Eating inside most nights was terrible - like a canteen - as was evening food service which had to be sent back it was raw pork and terrible pasta...you couldn't see the food the lighting was so poor...used to have candles on the table. Order a cocktail and you had to stir it with a knife as there were no straws. paid nearly £5,500 for 6 adults so charging £11 for a G&T is a joke. Wine was awful with dinner. Most people went to the supermarket.
Was also concerned by lack of proper first aid facilities and procedure when a tennis player had a nasty fall - luckily my son sorted an icepack quickly himself.
won't be going back anytime soon...
Felt like Freshers week with staff using all the sun loungers round the pool and chefs sneaking pizza over for them...some staff sat by the pizza maker just outside the door so he could pass them pizza - we also saw a mouse run into the kitchen one night!
The pool area was unsafe with cracked tiles everywhere and broken parasols and shower. Felt like the pool ladders would break at anytime.
Clueless staff and manager, poor experience all round. So sad.

Room Tip: Don't...choose a room in another hotel
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank jujums2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Having just returned from San Lucianu resort, where we had an upgraded sea view room, which we found to be excellent, comfortable, and spotless with a sparkling new bathroom.
We had a lovely holiday, the staff were friendly, and very obliging at all times. A special mention must go to the two Wills on the cycling team, knowledgeable, friendly and enthusiastic, also the aerobics instructor was a delight.
The food was as we expected, nicely done, service was good, and as for the complementary wine, I felt this was very drinkable, not at all unpleasant.
Breakfast, which to me is the benchmark, I found this plentiful, with a good variety, definitely no complaints there.
We found the experience to be a positive one, and would use Warners again.

Room Tip: Sea view are best
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank robertbunting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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