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Reviewed 3 weeks ago

We were in Paris for three nights and CitizenM was the perfect place to stay. The rooms are deliberately compact, but perfectly thought out with great technology and everything you need. The friendly staff and the brilliant location just add to the great stay.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank HelenHoban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Super convenient if you are traveling through Gare de Lyon (or Gare d’Austerlitz across the bridge) but an odd room design. This seems like a better option for people who like quirky micro-rooms where you only spend the minimum possible amount of time in your room and use the spacious public reception area for reading or chatting. It’s also for people with a high degree of intimacy with their travel partner. The room was tiny and the bed squeezed perpendicular into the wall of the room so that your partner has to climb over you to get out. The shower and toilet were encased in a mostly opaque glass pod with minimal privacy and the sink was in the room. A curtain ostensibly could be pulled across the “bathroom” area but it was partly transparent and didn’t prevent noise. The breakfast was pricey but offered a number of options.

Stayed: June 2018, travelled with family
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitizenLucie, Guest Relations Manager at citizenM Paris Gare de Lyon, responded to this reviewResponded 2 weeks ago

Hello Laura R,

Thank you for let us know what you think about our hotel.

CitizenM is a new concept of hospitality based on sharing good moments with our ambassadors even with other guests. As you saw, our lobbies are made to make you comfortable for reading and chatting.

Our rooms are small but they offer all the comfort you need with an XXL bed, big shower to relax after a day in town, free movies. Our beds have a square shape so you can sleep side by side without climbing over your partner.

We hope to see you soon and you will enjoy the CitizenM experience.

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Reviewed 3 weeks ago

I first learned about the citizenM hotel chain when reading about Blue Ocean strategy and was super intrigued. On a trip to Paris I had to try it out and it definitely lives up to all expectations! My wife and I were traveling with an infant (9 months) and we found the rooms were comfortable enough to sleep all of us with a pack and play. Things were quiet and restful and the location was spot on next to the metro.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The lobby, lounge and both bars were comfortable and we all enjoyed the decor. The view from our super comfortable room included the Eiffel Tower and the Seine! The location next to Gare De Lyon was super and the breakfast was exceptional. The large staff was professional and friendly. We all felt welcome there.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vikki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Very swish entrance and lobby but sadly let down by the smallest double bedroom ever and tiny for 4star; High tech ipad control in the bedroom let us down twice-each nightime of our 2 day stay so impossible to adjust aircon or lights. Never again! All rooms have large double beds but completely surrounded by walls on 3 sides. So had to clamber over my partner to get out of bed. Unacceptable for 4 star and impossible for the over 70's in many cases probably.

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NicoDa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitizenLucie, Guest Relations Manager at citizenM Paris Gare de Lyon, responded to this reviewResponded 2 weeks ago

Hello NicoDa,

Thank you review about our hotel and let us what you think about it.
We are sorry you did not enjoy your stay.

CitizenM is a new concept of hospitality. Our room are quite small but they offer all the comfort you need. You have a really nice comfortable XXL bed, really nice shower, free movies, free wifi.
The Ipad controls the room but you have classic buttons as well to control the room.

We hope you will come back or discover another CitizenM in the world.

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