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Ibis Paris Grands Boulevards Opera 9eme
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Reviews (1,342)
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Reviewed 30 October 2017

Room Tip: Found rooms very hot.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laetitia-NGUELE, Adjointe de direction. at Ibis Paris Grands Boulevards Opera 9eme, responded to this reviewResponded 12 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 October 2017 via mobile

I traveled with my family, and we were a total of 6 - they were very accommodating to us, giving us rooms next to each other. The daily included breakfast was delicious! And the staff spoke many langueages, which was helpful for all.

Stayed: October 2017, travelled with family
Thank xvaleriecontrerasx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia-NGUELE, Assistant Général Manager at Ibis Paris Grands Boulevards Opera 9eme, responded to this reviewResponded 19 October 2017

Dear guest,
We very much appreciate your comments regarding your stay at the ibis Paris Grands Boulevards Opera 9ème.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Laetitita NGUELE Assistant Général Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

First of all, the carpet in the room was really dirty, and the noise cancelling doesn't exist even on the fifth floor.
Unfriendly and rude staff..

The main issue is about security : faulty lock, door working badly, useless security cameras since most of the rooms are located in their blind spot...

We were robbed in our room as well as other guests in the hotel the same day (computer, branded accessories)...

The Hotel manager is in charge of the security of the guests inside the Hotel! It is definitely not the case at "Ibis Paris Grands Boulevards Opera"!!

It is shameful for such an hotel group!

I strongly advise against this hotel.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Frédéricka Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

Clean rooms and comfy stay. There are lots of Ibises in Paris but I think this one was the best in terms of value for money and location. You can walk to most attractions in 15 mins. Convenience store and cafes just outside.

The rooms were small, but cosy. Bathroom were clean. Might need to address some plumbing issues (they came to fix it promptly during our stay).

We booked during the peak season (July) but still managed to get reasonable rates and came with free breakfast (accor promo). Breakfast was very good and had a variety of items to choose from, though I probably wouldn't have opted for breakfast if it wasn't complementary -- there are heaps of cafes around.

Staff were very courteous and spoke very good English, depending on who you get, but speaking French to staff will get you A+++ service. Like most Accor hotels the standards are quite high, address all questions/concerns promptly, clean and up to date.

  • Stayed: November 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank iSamurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia-NGUELE, Assistant General Manager at Ibis Paris Grands Boulevards Opera 9eme, responded to this reviewResponded 19 October 2017

Dear guest,
We very much appreciate your comments regarding your stay at the ibis Paris Grands Boulevards Opera 9ème.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Laetitita NGUELE Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

The rooms were extremely small. We had to complain after three days to change the sheets and towels. At breakfast Nutella finished and for three days they didn t have any. The lobby id unpleasant. The only positive is that at least the personnel tries to be friendly and the good internet connection.

Stayed: August 2017, travelled with family
Thank Yanna GR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia-NGUELE, Assistant General Manager at Ibis Paris Grands Boulevards Opera 9eme, responded to this reviewResponded 19 October 2017

Dear guest,
Thank you for taking the time to tell us about your experience at the ibis Paris Grands Boulevards Opera 9ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Laetitita NGUELE Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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