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“Nothing to complain about ”

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Best Western Hotel Crystal
Ranked #4 of 40 Hotels in Nancy
Certificate of Excellence
Reviewed 22 July 2017 via mobile

We opted for this place because of the affordable rate and we weren't disappointed. Location is good, central yet quiet. Our room was on the small side but clean and modern. The bed was not huge either but quite good. Staff was very friendly and breakfast was really good by French standards.

Stayed: July 2017, travelled as a couple
1  Thank terbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 539 reviews

Reviewed 11 July 2017

We spent several nights here while attending a conference in Nancy. The hotel is a short walk from the train station, which was perfect for us as we had a very early departure to Paris at the end of our stay. Our room was very comfortable, overlooking the front entrance; it was surprisingly quiet despite being next to the elevator, and we slept very well throughout our stay. The bathroom was very nice (toilet and sink in a separate room), with a tub and shower combo, and lovely big towels. The hotel staff did respect the environmental policy intermittently, though our towels were taken and replaced after the first couple of days. Front desk staff were helpful and efficient throughout. I had some laundry done, which to my astonishment was returned after about 3 hours, though 24 hours was given as the normal expectation. The wifi was barely adequate in our second-floor room, but I had a far better connection on the ground floor (there is comfortable seating near the minimalist business centre). Breakfast (very good) is served from 6:30 a.m., a nice touch that allowed us to take advantage of breakfast before leaving to catch our 7:16 a.m. TGV to Paris-Est. Highly recommended!

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank dgqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2017

This is better than a 3 star hotel.
Fantastic location 5 minutes from the railway station and an easy 7 minute walk to the beautiful Stanistlas Square.
Plenty of good resaraunts around.
Our room was the basic room but really good for European hotel.
Also had window that could be opened.
Very helpful front desk team that gave us some solid local advice.
Great staff and the hotel was very quiet and extremely clean.
Breakfast is really good and the room well run. - good value breakfast.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank warnerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017

I upgraded to superior room. A superbly comfy bed, quiet, beautiful TV, superb toiletries, a large wardrobe with shelves, really nothing to criticise. And the little touch of news in your language before breakfast!

A smallish breakfast room and there could also be a sink in the toilet, but then throw the bathrobes and slippers in, and it would absolutely be a 5 star experience :)

The warm-yourself food is a bit overpriced for the experience, but hey, if you are hungry and dead tired, that's an option. But there are restaurants nearby, so youd' really have to be dead tired for that.

Quiet, spotless, boutique-y, ideally located, lovely staff.

  • Stayed: April 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank Sumbriene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

I'd just decided to give Crystal 5 out of 5 when I came to check out! Then it went to 4.
First the good things. Well located, friendly arrival, excellent breakfast, decent room. The breakfast staff even remembered our room number and what hot drinks we took. Bravo!
So why did they lose a point?
Our booking form said they had taken our payment when we booked. (We don't remember it was several months ago) But when we checked out we were told we hadn't yet paid. So we had to pay there and then. I won't know the truth of that until we get home and check our credit card statement. Unsettling though, and it reminded me that when I booked I'd mailed the hotel asking for their best rate. I didn't get a reply for a few days so l booked anyway on line. When they finally e mailed me, they quoted a rate higher than their 'on line' rate, which is a bit naughty.
That apart, we enjoyed our stay. Things just need to be crystal clear!

Stayed: March 2017, travelled as a couple
1  Thank davesouthamptonqpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Crystal

Address: 5 rue Chanzy, 54000, Nancy, France (Formerly BEST WESTERN Hotel Crystal)
Region: France > Grand Est > Meurthe-et-Moselle > Nancy
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#1 Family Hotel in Nancy
#3 Romantic Hotel in Nancy
#6 Business Hotel in Nancy
Price Range: $108 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Crystal 3*
Number of rooms: 58
Official Description (provided by the hotel):
BEST WESTERN HOTEL CRYSTAL is ideally located in the heart of Nancy.The establishment offers 58 cosy rooms, right in the heart of the city, a few minutes by foot from Place Stanislas, the TGV Train Station, cinemas, and the Palais des Congrès conference centre.An ideal location for exploring Nancy and its historical treasures, its old town, and its XVIIIth century architectural ensemble.We're here to serve you, to listen and help you. ... more   less 
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Also Known As:
Best Western Nancy
Best Western Crystal
Nancy Best Western

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