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Best Western Hotel Crystal
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    Savings alert! 16% below average rates

    The price you found is 16% lower than this hotel's average rate of US$205/night.

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    Reviews (566)
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    All reviewsfront desk staffsuperior roomshort walk from the train stationtourist sitesdouble glazed windowsbeautiful citybasic roomhot drinksfantastic locationthe hotel staffcomfy bedbreakfast buffetaround the cornerstreetcentrefrancestanislas
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    4 - 9 of 567 reviews
    Reviewed 11 July 2017

    We spent several nights here while attending a conference in Nancy. The hotel is a short walk from the train station, which was perfect for us as we had a very early departure to Paris at the end of our stay. Our room was very comfortable, overlooking the front entrance; it was surprisingly quiet despite being next to the elevator, and we slept very well throughout our stay. The bathroom was very nice (toilet and sink in a separate room), with a tub and shower combo, and lovely big towels. The hotel staff did respect the environmental policy intermittently, though our towels were taken and replaced after the first couple of days. Front desk staff were helpful and efficient throughout. I had some laundry done, which to my astonishment was returned after about 3 hours, though 24 hours was given as the normal expectation. The wifi was barely adequate in our second-floor room, but I had a far better connection on the ground floor (there is comfortable seating near the minimalist business centre). Breakfast (very good) is served from 6:30 a.m., a nice touch that allowed us to take advantage of breakfast before leaving to catch our 7:16 a.m. TGV to Paris-Est. Highly recommended!

    • Stayed: July 2017, travelled on business
      • Value
      • Sleep Quality
      • Service
    1  Thank dgqc
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 4 May 2017

    This is better than a 3 star hotel.
    Fantastic location 5 minutes from the railway station and an easy 7 minute walk to the beautiful Stanistlas Square.
    Plenty of good resaraunts around.
    Our room was the basic room but really good for European hotel.
    Also had window that could be opened.
    Very helpful front desk team that gave us some solid local advice.
    Great staff and the hotel was very quiet and extremely clean.
    Breakfast is really good and the room well run. - good value breakfast.

    • Stayed: May 2017, travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    1  Thank warnerd
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 17 April 2017

    I upgraded to superior room. A superbly comfy bed, quiet, beautiful TV, superb toiletries, a large wardrobe with shelves, really nothing to criticise. And the little touch of news in your language before breakfast!

    A smallish breakfast room and there could also be a sink in the toilet, but then throw the bathrobes and slippers in, and it would absolutely be a 5 star experience :)

    The warm-yourself food is a bit overpriced for the experience, but hey, if you are hungry and dead tired, that's an option. But there are restaurants nearby, so youd' really have to be dead tired for that.

    Quiet, spotless, boutique-y, ideally located, lovely staff.

    • Stayed: April 2017, travelled solo
      • Value
      • Cleanliness
      • Service
    1  Thank Sumbriene
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 22 March 2017 via mobile

    I'd just decided to give Crystal 5 out of 5 when I came to check out! Then it went to 4.
    First the good things. Well located, friendly arrival, excellent breakfast, decent room. The breakfast staff even remembered our room number and what hot drinks we took. Bravo!
    So why did they lose a point?
    Our booking form said they had taken our payment when we booked. (We don't remember it was several months ago) But when we checked out we were told we hadn't yet paid. So we had to pay there and then. I won't know the truth of that until we get home and check our credit card statement. Unsettling though, and it reminded me that when I booked I'd mailed the hotel asking for their best rate. I didn't get a reply for a few days so l booked anyway on line. When they finally e mailed me, they quoted a rate higher than their 'on line' rate, which is a bit naughty.
    That apart, we enjoyed our stay. Things just need to be crystal clear!

    Stayed: March 2017, travelled as a couple
    1  Thank davesouthamptonqpr
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 10 March 2017

    This was our second stay at the hotel and it won't be our last. Aside from the fantastic location, close to restaurants, shops and a great food market on the nearby square, our superior room was tastefully appointed, spacious and overlooked a church. Thanks to double glazed windows, there was no outside noise. There are a limited number of indoor parking spaces but we had no problem finding a place to park on the street just around the corner. The front desk staff was friendly, and the breakfast offered lots of good options. Recommend!

    • Stayed: March 2017, travelled as a couple
      • Value
      • Location
      • Service
    1  Thank hmamsterdam
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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