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Hotel Saint Etienne
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Reviews (155)
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All reviewsstay there againbasic breakfasttriple roomthe hotel staffrooms are cleanyogurtelevatorfredfrenchbasilicashoweraccommodationinternet
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4 - 9 of 155 reviews
Reviewed 19 February 2017 via mobile

Overall pleased with the hotel, it's a great central location and the room was large with a nice balcony which doesn't have enough room to sit on but is nice to stand and look out from.

The bathroom was very nice, good shower, plenty of towels.

The hotel staff were friendly, offered to store luggage, let us check in early and were overall very accommodating. The food choices are limited but they offer drinks from the bar and a basic breakfast. Wi-fi is strong throughout.

Only criticism would be that the bed was slightly strange as it slanted towards one side which was odd. Also, heating didn't work at first but this was ok as was rectified quickly.

Stayed: February 2017, travelled with family
1  Thank jamesv2811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2016 via mobile

Stayed at the hotel. Some problems with this hotel. No warnings the floor unleveled after stepped off from the elevator and step down ( due to dark at first till lights on)4th floor. Shower caused all wet whole uneven floor. No rail support in bath room. Unsafe for any guest ages. Front desk representatives were very cold shoulders to me whenever I asked and checked in and out. Lacked of helpful. No explanation about the dining room if they will serve food or what. Very lacked information from this hotel.
Lobby room so cold look by they set all chairs around the room/walls like in conference without table. Uncomfortable when sat there and felt so weird.

Stayed: September 2016, travelled solo
Thank Pfslisz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garobydavid, Owner at Hotel Saint Etienne, responded to this reviewResponded 19 November 2016

Hello
We have rooms with bathroom specially made for disabled person, they just need to be requested in advance.
We have a restaurant and all the informations are on the board in front of the lift (hours, menus ...), we would have been delighted to give you informations if you came to ask us at the reception where there's always a peson on duty 24H.
The lobby, has a bar with chairs, tables and a TV , it's not a conference room and there's no step or unleved floor in the 4th floor , it's absolutely flat ....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2016

The hotel is very close to the basilica - only 5 minutes walk. Rooms are clean but when it comes to breakfast, it leaves a lot to be desires......literally :-( They only service a croissant plus a 10 centimetre piece of a bread-roll in addition to the tea or coffee!!!!! Another disappointment is the fact that non one speaks English at the hotel and therefore we could not communicate with the hotel reception. This is really a shame for the proud French whop keep insisting that their language should be ok for visitors instead of vice-versa.

Room Tip: has a lift and quite a quiet hotel
  • Stayed: October 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garobydavid, Owner at Hotel Saint Etienne, responded to this reviewResponded 28 October 2016

Hello
For breakfast , we serve hot drink unlimited (coffee, tea, hot chocolate, milk...), croissant, bread (you can ask bread as much as you want), jam, butter, orange juice, ham, cheese and yoghourt for 5.50€.
I am the manager and owner and work at the reception desk and I am fluent in english and I would have been delighted to help you if you came at the reception to ask anything. Some of our staff have only a few knowledge in english but they do their best to satisfy our customers, and this has nothing to do with being proud of being french ...(since we have people from 4 different countries among our staff)

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Reviewed 31 July 2016 via mobile

The hotel is about 10 mins walk from the Lourdes metro station.
But bit hard to find for a first time visitor better call the facility when you reach the station.
Location vice its on the same way to sanctuaries notre-Dame de Lourdes it's about 5 mins walk from the hotel.
There are Italian and Indian restaurants either side of the road.staff are friendly but find difficult to speak English


Facilities are really poor even the beds not that comfortable can be accepted as a shelter for a pilgrimage
And there was no acceptance for a late check out they wanted the room by 11am sharp

Stayed: July 2016, travelled with family
Thank Denmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2016

We stayed in the Saint Etienne from the 27th May until the 3rd June 2016. We could not have had a better time if we'd tried. The rooms were perfect, the staff could not have been more helpful, the food was very, very good. The price is perfect too.
The hotel is situated about 300 metres from the entrance (Saint Michael's Gate) to the sanctuary. The Maison Paternelle is 20 metres from the hotel (Turn right leaving the front door).The Boly Mill where St. Bernadette was born is just further down the same little street.
The Cachot, where the family moved to is about 400 to 600 metres from the hotel, so all in all everything is virtually in walking distance from the hotel.

  • Stayed: May 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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