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Reviews (749)
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All reviewsthe riverlovely hotelrecommend this hotelswimming poolwould definitely stay here againan alternativeplenty of parkingpublic areasprivate parkingseparate reviewquiet areafree welcome drinkstayed here for two nightsbath and showerrestaurant staffrecent triptown centre
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12 - 17 of 749 reviews
Reviewed 28 June 2017

Stayed at this hotel for 2 nights whilst touring the area. Check-in very smooth & showed us around the hotel and facilities available. Free welcome drink voucher for hotel bar was a welcome bonus. Short walk into town. Room excellent. Self parking on site.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank paw120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurenceDaures, Directeur général at Abbaye des Capucins Spa & Resort, BW Premier Collection, responded to this reviewResponded 10 July 2018

Dear Guest,

Thank you very much for sharing your review regarding your stay at the Abbaye des Capucins.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers.
We are looking forward to have the pleasure of welcoming you back very soon at the Abbaye des Capucins in order to make you live another enriching experience.

Sincerely Yours,

Laurence Daures
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017

Peaceful, tastefully designed hotel where everything is simple, but just right.

The hotel is a wonderful conversion of an old Abbey and somehow they have managed to retain some of the atmosphere of its original raison d'etre

Room Tip: Breakfast is not wonderful, but it is handy if you just want to pack up and get going
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Headspun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurenceDaures, Directeur général at Abbaye des Capucins Spa & Resort, BW Premier Collection, responded to this reviewResponded 10 July 2018

Dear Guest,

Thank you very much for sharing your review regarding your t stay at the Abbaye des Capucins.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuous efforts of our staff to maintain the level of satisfaction of our valued customers.
We took also very good note of your remark regarding the breakfast.
We are looking forward to have the pleasure of welcoming you back very soon at the Abbaye des Capucins in order to make you live another enriching experience.

Sincerely Yours,

Laurence Daures
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017

This was a nice place. We will for sure come back. Central so you did Montauban by foot basically. Nice clean rooms and good beds. Staff was nice and would help quickly and they provided a good breakfast.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurenceDaures, Directeur général at Abbaye des Capucins Spa & Resort, BW Premier Collection, responded to this reviewResponded 10 July 2018

Dear Guest,

Thank you very much for your feedback following your stay at L’ Abbaye des Capucins.
We were happy to learn that you enjoyed your visit and we look forward to have the pleasure of welcoming you back soon.

Best Regards,

Laurence Daures
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2017

A well-located hotel converted from a monastery in central Montauban. Very nicely furnished public areas and easy private parking. Rooms are not large, at least not on the second floor, but acceptable. Although the checkin staff were welcoming, the restaurant staff were more functional than friendly and did not seem to want to be working (it was, however, the Ascension Day holiday). The food in the Bistro was quite good.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank manda7772017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurenceDaures, Directeur général at Abbaye des Capucins Spa & Resort, BW Premier Collection, responded to this reviewResponded 10 July 2018

Dear Guest,

Thank you very much for sharing your review regarding your stay at the Abbaye des Capucins.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuous efforts of our staff to maintain the level of satisfaction of our valued customers.
We took also very good note of your remark regarding the size of your room.
We are looking forward to have the pleasure of welcoming you back very soon at the Abbaye des Capucins in order to make you live another enriching experience.

Best Regards,

Laurence Daures
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

Very impressive looking french building in a great location next to the river. Plenty of parking.

We'd booked here as a treat to ourselves for our anniversary before staying at friends for a week. I was a little disappointed in the room as the decor was nice enough but the room wasn't that big but had the table with tv in the middle of the room so you were constantly dodging round it? Bathroom was well equipped though and quite large compared to the room.

We had booked their romance package which had said on their website had to be prepaid to book as it included dinner so that's what we did. We were told on arrival that we could have a free welcome drink at the bar. We went to the bar with our free drink tickets and ordered 2 G+T's only to be told after we'd had them that they weren't included in the free drinks. Would have been nice for reception to say only some drinks included or the bar waitress to mention this when ordering as we did have the drink tokens out when we ordered?

The package included dinner in their restaurant which was very nicely set out, we ate at a table outside in the courtyard. Again the menu included various set menus, à la carte, etc none of which mentioned which menu are package included so had to ask waitress for this information. (Turned out to be the €39 one)
Dinner was very good and nicely presented, wine nice too.

Was rather annoyed at check out when given the bill for the full amount and told we hadn't prepaid the hotel after all despite receiving an email saying we had? Which meant we had to use our spending money to pay it after thinking we'd already covered this using a card we'd left at home.

All in all a really nice hotel but don't think I'd be rushing to stay there again.

Stayed: May 2017, travelled as a couple
Thank Deanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurenceDaures, Directeur général at Abbaye des Capucins Spa & Resort, BW Premier Collection, responded to this reviewResponded 10 July 2018

Dear Guest,

Thank you very much for sharing your review regarding your stay at the Abbaye des Capucins.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuous efforts of our staff to maintain the level of satisfaction of our valued customers.
We took also very good note of your remark regarding our pricing policy with the prepayment together with the agencement of your room.
We are looking forward to have the pleasure of welcoming you back very soon at the Abbaye des Capucins in order to make you live another enriching experience.

Sincerely Yours,

Laurence Daures
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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