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Reviews (212)
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Reviewed 6 November 2017 via mobile

We didn’t stay here, we simply asked the hotel manager to call us a taxi to go to our B&B. There was no one else in the lobby and he wasn’t busy. I simply stopped in to ask if I could get a taxi, but once he realized we were going to a B&B he refused to help. This is the only place in four trips to France where someone was rude and refused to assist a weary traveler.

Stayed: November 2017, travelled as a couple
1  Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
road76, Propriétaire at Hotel De L'Europe, responded to this reviewResponded 7 November 2017

Sir,
We absolutely do our job, i mean hotel job, and we take care about our client ( i say OUR)
you said i wasn't busy ? how did you know that ? i didn't run in Reception.
and now be honest, you hide your piece of paper with the full address and hide name of the place you want to go, like a bit embarrassed. but you didn't mind ..
If you ask me for a cab, to go to one of other hotel i will call it straight away.
And sure, i confirm my business is not to call a cab, to go to an airb'n'b or something like this.
Did you ever go inside a restaurant asking the waiter to call you a taxi to go for the nearest fast-food ?
you are the kind of person who never choose hotel , but do not hesitate to complain for service you are not expected for!
Second if i used to help will you leave a comment ?? i'm surely can say NO

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Reviewed 15 September 2017 via mobile

This small hotel is perfectly located to visit key sites in Rouen. It is easily accessible from the autoroute and there's parking nearby. We strolled over to the cathedral and along the main pedestrian route past the Gros Horloge. The hotel has a friendly little bar. Breakfast is served in the bar.

Stayed: September 2017, travelled with family
Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
road76, Propriétaire at Hotel De L'Europe, responded to this reviewResponded 16 September 2017

Sir,

thank you very much for you light comment, it reflects who we are and what we do
thanks again, and we hope to welcome you another time
keep in touch

Georges Andre Piat

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Reviewed 8 September 2017 via mobile

I booked a room in Hotel de l'Europe (Rouen) for 1 night via booking.com. On the date of check-in I received a mail from Booking that I need to update details of my credit card because of some issues with the payment, which I quickly did. In an hour I received a message from the hotel that my card is invalid, they were not able to debit it and my reservation is cancelled. I immediately responded asking them not to cancel the booking and proposed to provide another card details. There was no response, so I called the hotel. A man picked up the phone, I explained my problem, but he just said that my card is invalid, so they cancelled the booking, and then he said that he is very busy and hung up.
After that I checked the card that I have provided by purchasing something in the internet, the payment went fine, without any problems.
I am a frequent traveler, but it's the first time I experience such a terrible attitude. To cancel the booking without any valid reasons on the arrival date and then not even trying to solve the problem is absolutely unacceptable and goes against any rules. People who treat clients in such an ugly way should never work in this industry.

Stayed: September 2017, travelled with friends
1  Thank Igor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
road76, Propriétaire at Hotel De L'Europe, responded to this reviewResponded 11 September 2017

Sir,
We have nothing to tell you about . you make a reservation with an invalid credit card, and you said you are a frequent traveller ???
the day on your arrival we make as usual, a pre authorization on your credit card which are invalid, and this for a reservation done on booking.com 3 weeks ago. we know that booking.com never verified credit card and we have to do the business. what will happened if after staying and leaving the hotel without paying ? i should debt the card done and unfortunately won't get any money. If you are a REAL traveller you won't make this kind of mistake EZ booking with an invalid card. Client we try to cheat hotelkeeper like this should never travel

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Reviewed 23 August 2017 via mobile

Stayed one night in Rouen, hotel was in perfect location right next to the old town and the Atelier room had an amazing roof terrace. Owner was very helpful before by email and on arrival. For city centre hotel parking was very close and convenient







Stayed: August 2017, travelled as a couple
Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
road76, Propriétaire at Hotel De L'Europe, responded to this reviewResponded 9 April 2018

thank you so much for your king message, nick
5 points, game and match !!!!!

cheers

Georges andre piat
Owner

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Reviewed 16 August 2017 via mobile

We arrived after a long journey at 17:00hrs . The receptionist was apologetic that there was no parking so directed us to the underground car park around the corner, this suited us as the car was full of other people's luggage. After signing in we were given the key and showen to the world's smallest lift , really only suitable for one person and a bag .
Our room was functional, the bathroom tiny ( there was more room in the shower room on the ferry ) . No tea coffee facilities and no water , which I feel is almost a minimum now days .
Comfortable bed and a quite street outside made for a good nights sleep.
We did not take breakfast as had to catch a ferry .
Overall impression a reasonable city hotel in a very good position , not somewhere I would wish to spend a week , but perfectly comfortable for a city break .

Stayed: August 2017, travelled as a couple
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
road76, Propriétaire at Hotel De L'Europe, responded to this reviewResponded 18 August 2017

good afternoon David,

Thank you for your comment on tripadvisor. Our hotel was originally created in 1950, and at that time the security required for an elevator was less than today. Our lift has been fully renovated and then needed some transformation in order to pass the control committee. Yes it is small but we are a Hilton hotel by the way, and we only have 24 rooms. And your room was on the first floor. I agree about the smallest bathroom, but it is the smallest one of the hotel and we regret that you get it. We have privileged the room size 20m2 room which is the place where normally we spent the most part of the trip. Also, we do not have a courtesy tray which is specified in our hotel brochure in Expedia data, but on the other hand there is a bar where you could have water,coffee and ice on Request 24/24. You surely travel in more luxury hotel than ours, but our hotel is only classified 3 stars. Obviously you require from an independent hotel what the chains offers but has much higher prices. At the impossible no one is held, then we try to serve a suitable performance for our rank, and for the greatest comfort of our customers
Thank you again for your visit
georges andre Piat
Owner

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