We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“3 and a half hours of torture”

Fontevraud Le Restaurant
Reserve with
Fontevraud Le Restaurant is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Certificate of Excellence
Price range: US$66 - US$154
Cuisines: French
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining
Dining options: Reservations
Description: FONTEVRAUD LE RESTAURANT / HAUTE CUISINE ... BOCUSE STYLE, 1 MICHELIN STAR Adjoining the hotel, at the centre of the Saint-Lazare priory's peaceful haven, is Fontevraud Le Restaurant, whose kitchen is headed up by young chef and Bocuse d'or prizewinner 2013, Thibaut Ruggeri. In refined, sober surroundings, our diners are offered a creative, contemporary and sensory cuisine. Food that represents French excellence, is respectful of the history of Fontevraud Royal Abbey, and highlights local produce: exquisite, unique, unembellished.
Reviewed 29 June 2018 via mobile

The summary of our experience 27th June 2018:

1. No one to greet us at the door for the first 3 minutes.
2. No introduction between us and the two young waiters which made the visit impersonal and created confusion about which language to be used during our visit. One of us speaks French; both of us speak English and we preferred English as the language of introduction to the food, but this was not taken into consideration. One of the waiters could not introduce the food to us in English but still remained our waiter.
3. The food was not worthy of a Michelin star or even recommendation. The presentation was overall ok, but the taste was simply bad and the servings too big for an eight course menu (Grand Chapitre).
4. We complained to the waiter about us not liking the food and in the end they stopped asking and we left without a chance to speak to the head chef about the mystery of the dishes being either too sour, too sweet, too salty or all three at once. After the first three dishes we began wondering if the restaurant head chef was having a vacation and if anyone in the kitchen actually tasted their own food before serving it. It was heavy, imbalanced and we almost choked on some of the dishes, including the scampi and the champignon dishes. The roasted sea bream had two layers of thin fried pastry soaked with frying oil and the oil fumes overwhelmed us. The little surprise dish before the main course was inedible because of the vinegar and salt overload. We are not fussy eaters but we have been dining in Michelin star restaurants for the past 10 years so we know what Michelin star levels are like and this was nowhere near that level.
5. We ordered only a glass of wine because we were driving, and we were served a small serving of wine and were never asked if we wanted more, and water was never filled in our glasses or replaced when the bottle was empty - we felt like this was below bistro service levels.

Good food is a source of happiness in our lives. Coming to l’Abbaye de Fontevraud was a birthday present for my wife. I had to apologize to her for this gift and promise to make it up to her another time, somewhere else.

1  Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier C, Responsable relations publiques at Fontevraud Le Restaurant, responded to this reviewResponded 4 July 2018

Dear guests,

Chef Ruggeri joins me to express how sorry we are reading that your meal did not reach your expectations.

You have noted several points regarding the quality of service in our restaurant and I am pleased to inform you that Fontevraud le Restaurant has just reinforced its staff with a new senior Maître d'hôtel having worked in famous French restaurants. He joins us with a large know-how that will quickly erase the imperfections that remain and offer to our employees to improve their skills.

We are aware that English must be a priority in an institution such as ours. Trainings are already planned. As you know, it is a long-term effort. In the meantime, we will be more vigilant to adapt the service to the needs of our guests and to enrich the lexicon of vocabulary for the presentation of the dishes.

We regret that your experience in our restaurant has not been a complete satisfaction.

However, as strong as your disappointment was, comparing a disappointing dinner with an act of torture seems particularly excessive, misplaced and disrespectful in regard to the people who had to physically and psychologically suffered acts of violence.

Kind regards.

Olivier Châble

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (427)
Traveller rating
Traveller type
Time of year
Language

10 - 14 of 427 reviews

Reviewed 20 June 2018 via mobile

Excellent food and location. But if you don't speak French fluently, nobody feels responsible for you. You don't get drinks, you don't get bread. Very bad impression considering the high costs.

1  Thank Ingo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier C, Responsable relations publiques at Fontevraud Le Restaurant, responded to this reviewResponded 21 June 2018

Dear Ingo,

We thank you for sharing your experience on TripAdvisor.

We are sorry to read that the service did not live up to your expectations and we assure you that we are working day after day to improve the quality of our customer service.

Best wishes.

Olivier Châble

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Oh my god. Food is good. But I really never ever experienced such a bad service in such a 'high level restaurant'. So sad. The venue is super nice.

I really can't get over it. We where sitting 1 hour in front of empty glasses. No. I am not kidding!

I know that the French do not speak English well. That is really OK! But being arrogant, I am sorry, welcome to 2018.

1  Thank youclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier C, Responsable relations publiques at Fontevraud Le Restaurant, responded to this reviewResponded 21 June 2018

Dear guests,

We thank you for sharing your experience on TripAdvisor.

We are sorry to read that the service did not live up to your expectations and we assure you that we are working day after day to improve the quality of our customer service.

English trainings will be provide as soon as possible.

Best wishes.

Olivier Châble

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

My wife had a mostly excellent dinner with the €88 menu and €44 set of 4 matched wines. The highlights for us were the vegetable platter and the mushroom dish which were particularly memorable, but we weren't too convinced by the luke-warm starter soup. The vast selection of lovely looking cheeses could have been better explained rather than "these are sheep, these are goat and these are cow".
In fact most course explanations could have been better with a bit more concession to non fluent French speakers who weren't familiar with the place.
The amazing dessert array was impressive but maybe a bit over the top - but the raspberry and chocolate mousse was the best.
We would advise avoid starting at 7:30 as the place was a bit atmosphere-less for the first 30 minutes or so. We were surprised not to be offered an aperitif in the bar but were hustled straight through to the table (there did seem to be some work going on there). If you can suggest you ask for a table at the higher level around the courtyard with some natural light rather than where we were put in the lower level windowless area of the restaurant.

    • Value
    • Service
    • Food
1  Thank JandSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier C, Responsable relations publiques at Fontevraud Le Restaurant, responded to this reviewResponded 21 June 2018

Dear guests,

We thank you for having shared your experience at our table.

We are glad to read that you enjoyed the cuisine of the Chef Thibaut Ruggeri.

The tables along the cloister are generally the first reserved by our regular guests.
However, do not hesitate to ask for another table if the one proposed does not suit you.
The staff will make the change if another table is available.

We note your comment about the lack of vocabulary in English for the presentation of dishes and cheese. A lexicon should be quickly formed.

Kind regards.

Olivier Châble

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile


We were staying in the hotel and had a wonderful meal here on one of the evenings of our stay. Each of the courses and all of the amuse bouche were wonderful. We also enjoyed the Fontevraud rose wine. Unfortunately our waitress wasn’t very friendly. I’ve still given this review five stars
as the food was outstanding.




Thank teabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier C, Responsable relations publiques at Fontevraud Le Restaurant, responded to this reviewResponded 21 June 2018

Dear guests,

Chef Thibaut Ruggeri and his teams join me to thank you for sharing your experience on TripAdvisor.

We are sorry to read that the service did not live up to your expectations and we assure you that we are working day after day to improve the quality of our customer service.

Best wishes.

Olivier Châble

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Fontevraud Le Restaurant also viewed

Saumur, Maine et Loire
Fontevraud-l'Abbaye, Maine et Loire
 
Fontevraud-l'Abbaye, Maine et Loire
Fontevraud-l'Abbaye, Maine et Loire
 
 

Been to Fontevraud Le Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing