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Reviews (488)
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19 - 24 of 488 reviews
Reviewed 28 September 2015

With a name like the Grand Hotel of Nantes we were expecting a grand experience - but it was just an ok hotel.
The rooms were small but clean. No complaints - but not grand either!
The location was good - right innthe middle of the old town.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
audreywitczak, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 14 October 2015

Hi,

Thank's a lot for your advice.

It's very important for us.

See you

Audrey WITCZAK
First of Reception
20 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2015

Positive
Staff is lovely and helpful, very attentive to customer.
Bed was good
Ideal location in the city centre and near to tramway station
good value for money

Negative
Room was small
Bathroom was very small and old.
Breakfast is quite expensive compared to its quality
No easy and/or cheap parking possibility, access to the hotel is possible with vehicle but city centre has restricted access for vehicles
Access to the hotel with stairs, not easy with baby buggy but very hard with wheelchair

  • Stayed: August 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank pierrot20152015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
audreywitczak, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 2 September 2015

Dear customer,

We thank you for the constructive comments and are delighted to learn that you spend a pleasant stay.

On the negative side, I wish to inform you that the renovations will begin soon.

Our breakfast is the cheapest 2 star hotels downtown. We have invested in coffee machines and successful juice quie give you a much better quality than what we could offer early this year. Sorry that this is not to your liking.

Our hotel is absolutely not entitled to receive wheelchairs, this is indicated on our website, and we always note the phone when you made us part.

Hoping to have answered your questions.

Thank you again for sharing your opinion.

Very good day

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2015 via mobile

This hotel is in a fantastic location. It has lovely, clean rooms and extremely helpful staff (who went to real trouble to store our bikes and luggage). The breakfast was good. In short this is a super hotel in a really lovely city and is unbeatable for the price. We will definitely stay again.

Stayed: July 2015
Thank Andrew987654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
audreywitczak, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 23 August 2015
Google Translation

Cher client,

Merci d'avoir partagé votre avis avec nos futurs clients.

Ce fut un plaisir de vous accueillir au sein de notre établissement.

En espérant vous revoir très prochainement.

Audrey WITCZAK
Première de réception
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2015

The best thing about this hotel is its location, otherwise the place is somewhere between average and poor: old furniture, no conditioner, VERY noisy at night - there are a lot of bars nearby and you cannot close the window because of the heat, very noisy in the morning as some cleaning machines start to work along pedestrian streets. The staff was not helpfull at all - we asked where we could park our car (the hotel does not have any parking, and all parking spaces in the center of Nantes are quite pricy), explained that we would not need to use the car for a week or so, and the receptionist said that she did not know such places existed. OK, thank you for help - we found many "parking & relais" places right in the map which we took from reception. Then another receptionist "miscalculated" the number of nights we spent at the hotel when we were asked to pay the city tax (how could he, really? they have it all in MS Excel file!) Still the place is OK to spend a weekend in Nantes just because of the price and the location.

  • Stayed: June 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kate_Moray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
audreywitczak, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 14 July 2015

Dear Mrs. MORRAY,

I am truly sorry to hear that we have not lived up to your expectations. However I would go back to what you say.

The renovations are soon started indeed and as you may have noticed, the hotel has reached the end of cycle and we are aware of this.

About parking, it's true that we haven't parking, as every hotel in the town. We have indicated in our confirmation email when booking. Too bad you didn't take the time to read ... For parking 10 days, we can't tell you the parking since parking is limited to 7 consecutive days. It's therefore necessary to park in a public parking but after 7 days you have to change your car up, failing the police took him to the pound.

Again we are sincerely sorry that this experience didn't satisfy you.

You can read previous opinions of our travelers, as this one doesn't reflect our real competence.

thank you

Audrey WITCZAK
First of Reception
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015 via mobile

Stopped on a cycling tour, no hassle storing the bikes in the cellar. The location is very good right in the middle of town. A little
Noisy outside during the night due to local bars but very good value for money. Staff very attentive and friendly, will stay again

Stayed: June 2015, travelled with friends
Thank bunjinan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Claude H, Propriétaire at Grand Hotel de Nantes, responded to this reviewResponded 3 July 2015

Dear Madam,

Thank you very much to share your opinion.

it was a pleasure to welcome you

see you very soon

Audrey, First Reception
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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