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“AVOID this hotel.”

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Grand Hotel de Nantes
Ranked #47 of 107 Hotels in Nantes
Reviewed 15 August 2017 via mobile

Stayed for 1 night with some friends before heading off to other parts of France. Stay went well, everything was great. We checked out at 11am and left our bags with the hotel and explored the city in the afternoon. We returned at around 5pm (giving the staff plenty of time to check the room and clean it) and were greeted with smiles and nothing said. A few days later we found the hotel had attempted to take numerous amounts of money from my friends card (first of all 200 euros, then 100 euros) they were unable to take these amounts but were able to take 50 euros from the card. When we rang them to ask why, they gave no explanation and after speaking perfect English at the start of the call they decided they could no longer understand us and hung up. We asked the card company to speak to them and they came back and said the hotel say we made damages to the room and beds (none of which we were told when we collected our bags or in the days to follow) they had just attempted to take money from the card without speaking to us. We were then told the hotel would e mail us to explain the situation and resolve it. This e mail never came.... this is a sneaky hotel and they have unfortunately been caught out this time when they try to scam money from people. If the manager is reading this I hope you're ashamed. We never got any of the 50 euros back that they took and we never had a word of contact from the hotel to explain any of it. Absolutely disgusting. So avoid at all costs is my advice unless you feel like getting scammed.

Apologies for the lengthy post but this needed to be made public knowledge.

Stayed: August 2017
Thank danhathaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra A, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 18 November 2017

Hi Dan,

Thanks you for your comments.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 483 reviews

Reviewed 5 July 2017

good sleep and breakfast, near the center but more quiet, restaurants, transports and shopping.
Not so go in wireless.
Attention to old people with BIG luggage: from the stop "Médiatheque" to the hotel, you must walk up a small street. Getting out is easier to stop "Commerce" (to airport).

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Inter-Hotel
Thank manuelasS259IQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra A, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 26 July 2017

Delighted that you are kind enough and the services(departments) brought for the whole team of Grand Hotel of Nantes.
We make it a point of honor in the fact that you find a pleasant space throughout your stay.
Our location is right in the heart of city, and thus ideal to discover to feet all the historic monuments.
We are also popular of numerous businesses and the quite new " Passage at the heart of Nantes ", with new signs(brands) which open alders(ells) after the others!!!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

This is a fairly basic hotel, with a number of minor issues around decor, state of repair, flaky WiFi, and no airconditioning, but was fine for a long weekend. Breakfast was the usual self-serve continental with a reasonable range. Be aware that the street outside can get noisy, so avoid the rooms at the front if you don't like noise. The hotel is convenient to much of the old town and, although there is no parking on site, there is a public car park less than 5 minutes away, beside the river.

Room Tip: If you want a quiet night's sleep, try to book a room that does not face on to the street.
See more room tips
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Noel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra A, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 26 July 2017

Dear Client,

Thank you very much for our comment. We sincerely than you for one main reason : your comment is the translation of what we think and what we plan for our hotel. We capitalize on our staff, on our cleanliness and our location. We also totally agree on the fact that the way the hotel was the last 15 years is over. That is why we'll start, by the end of the year, a full process of renovation and room refurbishment. This will include the design, the soundproofing and our bath room.

Make sure that if you comme visit us next year, you'll get the right experience you deserve with all the features you liked !

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

Inter-Hotel Grand Hotel de Nantes is a two star hotel with good facilities in the heart of Nantes. It is a couple of minutes walk from the Opera house, a mile from the station and in easy walking distance for bus and tram.
The staff were very welcoming and spoke good English as well as French. Rooms were clean, beds were excellent and the TV worked well. The shower worked - what else could you ask from a basic and very reasonably priced hotel!
Breakfast was a self service continental breakfast with choice of cereal, juice, croissant, coffee for 10 euros. We went out for breakfast and ate in the square just round the corner at half the price.
This is a basic low cost hotel with everything you need for a short stay in the centre of Nantes. I went with my three sons for a long weekend and we had booked two twin bedded rooms. Highly recommended.

  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra A, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 1 June 2017


Dear Paul,

Delighted that you are kind enough and the services(departments) brought for the whole team of Grand Hotel of Nantes.
We make it a point of honor in the fact that you find a pleasant space throughout your stay.
Our location is right in the heart of city, and thus ideal to discover to feet all the historic monuments.
We are also popular of numerous businesses and the quite new " Passage at the heart of Nantes ", with new signs(brands) which open alders(ells) after the others!!!

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Old Hotel, but renoveted room and bad.
Clean confortable hotel in an excellent location down town with very pleasant and helpful staff.
In the area restaurants, bar and shopping center
Do not hesitate!

  • Stayed: May 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Inter-Hotel
Thank C2542QFpamelas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra A, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 1 June 2017

Dear Pamela

Thank you to share your advice on tripadvisor.

It's very important for us.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel de Nantes

Address: 2 B rue Santeuil, 44000, Nantes, France
Region: France > Pays de la Loire > Loire-Atlantique > Nantes
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#17 Business Hotel in Nantes
Price Range: S$72 - S$115 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Grand Hotel de Nantes 2*
Number of rooms: 41
Official Description (provided by the hotel):
The Grand Hôtel de Nantes stands in the heart of city, close to restaurants, cinemas, boutiques, the Graslin Theatre and the Royale square. It's the ideal location for a tour of the town or business meetings. Comfortable and soundproofed rooms. Quiet street. Car-parks, buses and streetcars nearby. Sales reps evening available in partnership with neighbouring restaurants. Discover the castle, the island of de Nantes or enjoy a cruise on the Loire. ... more   less 
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Also Known As:
Grand Hotel De Nantes Pays De La Loire, France

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