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“What a shame!”

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Novotel Avignon Centre
Ranked #5 of 69 Hotels in Avignon
Certificate of Excellence
Reviewed 7 January 2012

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mohac A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EMILIE T, Responsable réception at Novotel Avignon Centre, responded to this reviewResponded 10 February 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviews (1,375)
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482 - 486 of 1,375 reviews

Reviewed 6 January 2012

The hotel is just next to the central station of Avignon and 10 min. walk to the historical area. The hotel is new and clean. It was very convenietn to make sight seeing as well as eating out. The TGV station is about 10 minutes by shuttle bus.

Room Tip: One side is faced to a big road and it is better to avoid.
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sato_Masahiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIR_ADJOINTE, Responsable relations clients at Novotel Avignon Centre, responded to this reviewResponded 21 June 2016

Thank you for sharing your feelings after your stay with us,
We have improved since your stay.
Do not hesitate to stay back with us in July to enjoy the Avignon Theater Festival and our Parties-evenings organized in the hotel (tapas, bar à champagne and rosé)
Or to relax in our NOVASPA with massage and discover relaxation area (Hamman, sauna and Jacuzzi tub)
Our teams will be happy to make your stay a much better experience
best regards
Catherine Panatton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2011

This hotel only opened in September and is still having some teething problems, once those are sorted it will be a great place to stay in Avignon. Walking distance to the centre of the city and all the attractions.

  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MissTalita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIR_ADJOINTE, Directeur général at Novotel Avignon Centre, responded to this reviewResponded 21 June 2016

Thank you for sharing your feelings after your stay with us,
We have improved since your stay.
Do not hesitate to stay back with us in July to enjoy the Avignon Theater Festival and our Parties-evenings organized in the hotel (tapas, bar à champagne and rosé)
Or to relax in our NOVASPA with massage and discover relaxation area (Hamman, sauna and Jacuzzi tub)
Our teams will be happy to make your stay a much better experience
best regards
Catherine Panatton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2011

The staffs are very helpful and friendly! The hotel is new and the location is just perfect. It is just outside of the wall and only took 15 mins walk to the pope palace. If you travel by TGV train, there's a shuttle bus at north exit and will take you to the post office inside the wall, then take 2 mins walk outside of the wall and there is the hotel. Will definitely stay in this hotel again!

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TLBbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIR_ADJOINTE, Gérant at Novotel Avignon Centre, responded to this reviewResponded 22 June 2016

thank you for your return
best regards


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Reviewed 11 November 2011

It's great that I'm writing the first English review of the hotel. This is a brand new hotel with stylish design. With a great welcome offer (~EUR$100 per night including breakfast), you would expect some hiccups:

1) No internet on the night I stayed
2) Wrong information given at the reception: breakfast ends at 9:30am instead of 10:30am
3) A little dusty floor because of the construction work
4) Electric plug problem: I plugged in an adaptor (which i used all over Europe), sparks went out and electricity were gone for my room and the room next to me. Staff were not sure of the fulse location. Took around 20-30 minutes to fix it.
5) Some construction was going on during day-time. It didn't affect us much because we were out sight-seeing most of the time.
6) Breakfast food not as fresh as the other Novotel in Paris (where I had the best breakfast ever), yet still acceptable.

However, the good things out-weighted the above hiccups:
1) Stylish design and welcoming staff
2) Good infrastructure: good air conditioner, sufficient water pressure, comfortable bathroom
3) Large and very clean room
4) The most comfortable bed that I had in France
5) Good location. It is just 5 min walk from the Avignon centre station (see below) and 15-20 min walk to Palais des Papes, old city centre

Be careful: I made a mistake when I booked the hotel. I mistaken the TGV station with the centre station. Costed me EUR$12 taxi to go to the hotel.

There are 2 train stations in Avignon. The one next to the hotel is the centre station (Gare d'Avignon-Centre, local called it 'small station). If you are taking TGV from other cities to Avignon, you'll be getting off at the Gare Avignon TGV, which is 10 min ride by shuttle. There is a blue shuttle going to Avignon Post office (Avignon Poste) which should have a stop in front of the hotel. If not, the Post office is just 3 min walk. It's only EUR$1.2.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank happyhappy888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIR_ADJOINTE, Directeur général at Novotel Avignon Centre, responded to this reviewResponded 22 June 2016

thank you for your return
best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Avignon Centre

Address: 20 boulevard Saint Roch, 84000, Avignon, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > Avignon
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 69 Hotels in Avignon
Price Range: $132 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Avignon Centre 4*
Number of rooms: 130
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