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All reviews great location river cruise yogurt room was large palais des papes elevator square
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Reviewed 11 December 2019 via mobile

Traveling with my baby, checked into Hotel Regina, noted that the maid sprayed the room heavily with perfume right before I entered, and spent a brief time in the room. When I returned later the perfume had cleared and the room smelled clearly of cigarette smoke. I asked the night clerk if he could switch my room due to the bad health effects of smoke on babies. He refused in spite of there being rooms available and became extremely irate, yelling at me when I continued to insist that I couldn’t keep my baby in a room with smoke.
I’d read other reviews of this happening but thought they were exaggerations. No exaggeration. Finally I insisted that we call the owners, who changed the room begrudgingly after I started to cry and didn’t apologize for the clerk’s bullying. New room was a downgrade and I wasn’t reimbursed for the difference in price.

Date of stay: December 2019
Trip type: Travelled with family
Thank Penelope S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Françoise L, Directeur général at Regina Hotel, responded to this reviewResponded 12 December 2019
Google Translation

Chère Mademoiselle
Décidemment vous n'oubliez aucun site pour montrer votre hargne et abusez du copier coller. Dois je vous rappeler, chère mademoiselle, que vous avez pu prendre possession de la chambre bien avant l heure d'arrivée, pour vous facilité la gestion de votre bébé, que vous avez profiter de la chambre de 13h30 a 18h30 (heure a laquelle vous êtes partie vous promener). Durant l'après midi, vous n'avez eu aucune plainte ni réclamation (et la, effectivement, j'aurais mieux compris et aurait agit en conséquence) mais vous avez attendu votre retour vers 21h30 pour arriver et demander de façon véhémente, a changer de chambre en prétextant l'odeur de cigarette. Notre veilleur de nuit s'est déplacé et n'a rien senti, par contre alors que vous lui aviez dit que vous n'aviez pas utilisé la chambre il a pu constater que les 2 lits avaient servis ainsi que la salle de bain, les serviettes et que vous aviez même fait la lessive.
Devant votre comportement, il m' a appelé à mon domicile et je me suis déplacée pour constater qu'il n'y avait aucune odeur de cigarette. Croyez bien, chère Mademoiselle, qu'en tant que professionnelle je me serais confondue en excuses (voir plus) s'il y avait eu un quelconque problème.
Pour vous être agréable devant vos pleurs exagérés, je vous ai donné la seule chambre a 2 lits qu'il me restait sans supplément et que vous avez acceptez, sachant que vous utilisiez 2 chambres pour le prix d'une seule.
Mon veilleur de nuit a fait son travail et je ne vois aucune raison de lui faire des remontrances.
Quant aux avis, je pense que les notes démontrent votre mauvaise foi.
Apres avoir lu votre dernière remarque, très chère Mademoiselle, il aurait été peut être plus judicieux de me demander la remise du prix a votre arrivée ce qui aurait évité tout ce remue ménage.
Très chère Mademoiselle, la possibilité de mettre des avis ne vous fait pas la reine !!!!! et j'estime que devant mon âge et votre jeunesse, votre mauvaise foi et vos agissements, c'est vous qui auriez du vous excuser en partant.
Très cordialement.


Dear Miss
Decidedly you do not forget any site to show your aggressiveness and abuse the copy paste. I must remind you, dear miss, that you were able to take possession of the room well before the arrival time, for your ease of management of your baby, that you enjoy the room from 13:30 to 18:30 (time you have gone for a walk). During the afternoon, you had no complaint or complaint (and the, indeed, I would have understood better and would have acted accordingly) but you waited for your return around 9:30 pm to arrive and ask vehemently, to change of room under pretext the smell of cigarette. Our night watchman moved and did not feel anything, but when you told him that you had not used the room he could see that the 2 beds had been served as well as the bathroom. towels and you even did the laundry.
In front of your behavior, he called me at my home and I moved to see that there was no smell of cigarette. Believe me, dear Miss, as a professional I would have confused myself in apologies (see more) if there had been any problem.
To please you in front of your exaggerated tears, I gave you the only room with 2 beds that I had no additional charge and that you have accepted, knowing that you use 2 rooms for the price of one.
My night watchman did his job and I see no reason to remonstrate with him.
As for the opinions, I think the notes show your bad faith.
After reading your last remark, dear Miss, it might have been wiser to ask me for the award on your arrival which would have avoided all this stirring house.
Very dear Miss, the possibility of putting opinions does not make you the queen !!!!! and I think that, in view of my age and your youth, your bad faith, and your actions, it is you who should have excused you on leaving.
Very cordially.
Francoise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019 via mobile

Hotel has a lift. Room is big and simple. Can use alittle more upkeeping, feels alittle weary. Reception staff-some is really friendly and speaks english, some is not helpful at all and mentioned do not understand english when requesting for bath towels. The breakfast was nicely prepared by this really friendly lady who makes sure guests were comfortable and had what they need.

Date of stay: October 2019
Trip type: Travelled with friends
1  Thank Rain3332003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 October 2019

We recently stayed here for two nights before starting a river cruise. This hotel was a great choice for us. We had a room on the first floor facing the street which was quite roomy and well appointed. The location was excellent with the town square and papal palace only a few minutes away. There were numerous dining options within a short walk. We had breakfast at the hotel on one day but felt almost 10 euros for what was being offered was a bit expensive. Despite this I would thoroughly recommend this hotel and would stay there again. For those who maybe looking for accommodation when doing a river cruise, the walk from the hotel to the dock with our suitcases was straightforward and only involved a few metres of cobblestones

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank Ozjamboree
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 October 2019

The entry is on the main street but is quite small and unimposing so you might wonder what lays in store for you. What we found was a small room but newly refurbished it seemed with a bright modern design and new laminate flooring, I don't like old hotel carpet! Sparkling clean bed clothes and towels, a TV we didn't try, good WiFi and a/c and tea and coffee facilities. It is an easy less than ten minutes walk to the Pope‘s Palace and lots of street restaurants immediately in the square nearby. Parking at the Pope’s palace car park was again 10 minutes. After parking underground you emerge up the small entrances into the square immediately in front the Palace. To return to your car though the small stairs are hardly signed.
Breakfast was a very nice selection. Juice, a few cereals, yoghurt, fruit, a couple of cheeses and hams. And best of all a selection of cakes and breads with local jams, pre-serves and spreads and excellent coffee.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank Kevin S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 September 2019

We stayed here recently for four nights having considered reviews, location and price.
The hotel is bang in the centre, ideal to get around the city although parking options were a walk away and with the hotel’s concession averaged £9 per day.
Everything was very clean, staff were great and the breakfast excellent. Best hotel breakfast coffee we could remember.
Considering location, a bargain.
Recommended.

Room tip: Noisier at the front as on a Main Street.
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank BANDW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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