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Reviewed 15 August 2022

After marvellous week in Montpellia took train to Menton, only one stop to the Italian border. 10 min walk down hill from train station and along the ocean shore was the hotel. Great staff, small bar in lobby. The room facing the ocean with a balcony, table chairs was amazing. From my queen size bed I could see down the coast and the glittering water and hear the surf. Just what I needed and booked a 4th night. Small fridge which held my drink and grocery items. Enormous marble bathroom. Loads of channels on TV and wifi excellent.

Room tip: best ocean views
Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Diane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grégory Barbier, Service clients/Réception at Hotel Riva Art & Spa, responded to this reviewResponded 28 February 2023

The entire Riva Hotel team would like to thank you for your comment. We are happy that you had a very nice stay with us and hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2022

Great location right on the beach. Comfortable rooms. Great jacuzzi on the roof top with a super view. The one drawback: The internet connection was spotty. Worked in the lobby but not so much in the room.

Room tip: Sea view is recommended.
Date of stay: July 2022
    • Value
    • Cleanliness
    • Service
Thank RML1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grégory Barbier, Service clients/Réception at Hotel Riva Art & Spa, responded to this reviewResponded 28 February 2023

The entire Riva Hotel team would like to thank you for your comment. We are happy that you had a very nice stay with us and hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2021

We checked-in the 1st room at around 23:00 and the air conditioning wasn't working, so we had to change room at midnight.
In the 2nd room the windows didn't isolate any sound coming from the main street, as the sea view rooms where just on top of cars and motorbikes passing at high speed during the whole night.
Therefore we had to change room a 3rd time the day after, where we got a bed with 2 separate mattress (with even holes in it) and a door lock that didn't work, so every time you wanted to go in your room we had to go to ask someone at the reception to come and open the door for us.
At one point we even had a surprise visit from the maintenance guy, getting into our room while we where inside, even as the "do not disturb" sign was outside of the door!
The lady (that behaved like if she probably was the manager) was extremely rude! She was trying to charge us extra for the room change (due to their air condition not working) and she was being super disrespectful: disgusting.
At one point she even stated that the situation was difficult for her, without any empathy whatsoever for the difficulties that we, as paying customers were facing! Incredible, I wish such a mistreatment and low standard of service to nobody.

In addition the rooms where very old, antiquated and the bathrooms where even worse. In every room where went, the radiator in the bathroom was losing pieces of paint and very rusty for example, the bathtub was dirty, the table in the terrace was disgustingly dirty too. And at the entrance steps we saw dead cockroaches.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank LukasSKW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grégory Barbier, Marketing at Hotel Riva Art & Spa, responded to this reviewResponded 25 June 2021

Good morning Lukas,

thank you for leaving us a comment. I am very sorry that your experience was not as pleasant as you would have liked. I can assure you that I will seriously address all the points you have raised, so that this kind of thing does not happen again.
The entire Riva Hotel team hopes to see you back with us soon. I wish you a very good day.

Grégory, Sales Manager

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Reviewed 11 September 2020

we were here on vacation 4 years ago whenever we do our tour of france in late summer. we were here again this year. the rooms are good and clean. the reception is well staffed and they speak a little bit english.
we will be happy to come back here next year

Date of stay: September 2020
    • Value
    • Rooms
    • Service
Thank rollin911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LAURENT riva, Propriétaire at Hotel Riva Art & Spa, responded to this reviewResponded 12 September 2020


Thank you for your comment. The entire team at the Hotel Riva Art & Spa was delighted to welcome you and hope to have the chance to welcome you again.

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Reviewed 28 February 2020

Booked Hotel to enjoy Lemon Fest Parade from rooftop; day prior to fest we learned the Mayor canceled the parade and all other festivities due to Corona Virus scare/ outbreak. We booked hotel at 184 euro for the night, understanding we were paying for fest location and view of parade. When we learned fest/ parade was canceled, and hotel reduced their price on their website to 120 euro for the night we were staying, we asked for a 50euro return and was denied. We were told “We (the hotel) did not bring Corona Virus” and told no refund or any amount would be considered. There are several wonderful hotels within the city with amazing views and opera unities to relax; I would not recommend you stay here 100% because of their customer service and lack of compassion as a business. While I understand ”the hotel did not bring Corona Virus to Menton and cancel their parade; the only reason I chose their hotel over all the other wonderful locations was because of the parade; and the only reason they were able to charge 184 euro a night was because of the parade. So asking to pay normal rate after parade canceled, as posted on their site the day of (120 euro), does not seem to extreme; and being told “not our problem” is poor customer service and merits this review; not worth the hassle. Wonderful city; wonderful beach; we will visit again to see missed parade.... but will be staying at one of a hundred equally quality hotels (other than Rica) that bases their business philosophy on “a customer for life” vs “we already have your money”

Date of stay: February 2020
    • Value
    • Location
    • Service
Thank Tourist241539
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LAURENT riva, Propriétaire at Hotel Riva Art & Spa, responded to this reviewResponded 10 July 2020


Dear Sir,

We are sorry for this situation, however we are not responsible for the cancellation of the lemon festival.

We are sorry that your stay did not satisfy you.

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