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2 - 7 of 142 reviews
Reviewed 14 August 2022

After having a not-so-great hotel experience in Marseille several days earlier, this hotel more than exceeded expectations. it was clean, comfortable, and centrally-located. I would absolutely stay here again! Plenty of parking garages nearby, and a very short walk to Vieux Port, restaurants, and shops.

Date of stay: August 2022
    • Location
    • Rooms
    • Service
Thank F7698USchristopherm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mercure Canebière, Service clients/Réception at Hotel Mercure Marseille Canebiere, responded to this reviewResponded 16 August 2022

Dear Christopher,

Thank you for your kind message. We shared it with our staff and they were very grateful.

We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2022

We had a really good stay. Hotel is clean and A/c was working. Location is central and rooms quite spacious
Would like to highlight how helpful Riyad at the front desk was to us. Our luggage went missing on our way to Marseille and Riyad saw I was struggling to get through to the lost baggage number. He kindly offered to take over and called 5 times till he got through and convinced them to deliver it that night as we left the next morning.
He made such a difference to our short stay. Give that man a raise!

Date of stay: July 2022
Trip type: Travelled with family
Thank py0l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mercure Canebière, Service clients/Réception at Hotel Mercure Marseille Canebiere, responded to this reviewResponded 8 July 2022

Dear client,

Thank you for your kind message. We shared it with Riyad and he was very grateful.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022 via mobile

It was hot in my room - which had windows on two sides - but the air conditioning was locked at 21 degrees C and I couldn’t turn it down (or up). I even called reception and they explained that all the air con in the hotel had been locked in this way and it wasn’t possible to adjust it. So I sweltered (the air con couldn’t cope and the temperature was higher than 21) until the sun set!

Room tip: Avoid coming to this hotel in summer!
Date of stay: June 2022
Trip type: Travelled on business
1  Thank rebelmc72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Valentin MEZERETTE, Guest Services / Front Office at Hotel Mercure Marseille Canebiere, responded to this reviewResponded 23 June 2022

Dear Rebelmc72,
We very much appreciate your comments regarding your stay.
We are in the process of becoming green key international label, that we do not want to set our air conditioners below 21 degrees which remains a very pleasant temperature especially when it is 38 outside. On the other hand, we will ask our housekeeper to let the air conditioning work so that your room is cool as soon as you arrive.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
It is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Delphine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2022

Three days in Marseille from the 16th to of April, the stay started nicely with a warm welcoming by Seheno who explained us everything we needed to know for our stay. The room is really great, it’s difficult to find anything to criticize…. The location is perfect for a short visit. Unfortunately the restaurant was closed but we found amazing food nearby with great advice from the staff. Thank you again Seheno for everything, any hotel exec should be proud to have such professionalism in their staff.

Date of stay: April 2022
Trip type: Travelled with friends
Thank StephaneAndri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 October 2021

While the hotel is nice and modern, the management staff of this hotel is beyond pathetic. They do not understand how customer service or customer feedback works - they do not want to listen nor do they do know how to express empathy. DO NOT stay here if you are looking for a plesant experience.

Date of stay: September 2021
    • Value
    • Cleanliness
    • Service
Thank AlpeshK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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