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All reviews great location balconies overlooking vieux port watching the world wonderful view bouillabaisse top floor wonderful hotel hotel restaurant first floor croissants euros cafes terrace europe
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Reviewed 4 July 2022 via mobile

Great stay . The room was fairly basic but very clean. we were blown away by the view. We greatly enjoyed our dinner in the hotel restaurant . Housekeeping staff were charming as was the male receptionist who smilingly and effectively dealt with our complicated questions as to to get our car in and out of the carpark during road closures . Many thanks to all the team. We look forward to our next visit.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank annemarieir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hôtel La Résidence Du Vieux Port, Propriétaire at Hotel La Residence du Vieux Port, responded to this reviewResponded 20 July 2022

Dear AnnemH5511MK,

We would like to thank you for all your nice comments regarding our establishment and our staff.
Your wonderful words about them are the best compliments for us.
We are also so delighted that you apreciated our restaurant " Le relais50"
It has been a great pleasure to have you staying and we look forward to welcoming you back soon.

Best regards,

Magali- Front desk manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2022 via mobile

We enjoyed our two night stay at La Residence Marseille. The location is excellent with great views of the city, port and old town of Marseille. The Junior Suite was spacious and comfortable with a large bathroom. The breakfast was very good. Make sure that your room is one of the renovated rooms when you check in.

Date of stay: June 2022
Trip type: Travelled with friends
Thank PierceC01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hôtel La Résidence Du Vieux Port, Propriétaire at Hotel La Residence du Vieux Port, responded to this reviewResponded 26 June 2022

Dear Pierce ,
We thank you for having take the time to let us a feedback concerning your recent stay in our hotel and we are so delighted that you apreciated it.
Feedbacks from our guests are essentials for us to improve our services and we are glad to read that you enjoyed our location, junior suite and breakfast.
We hope have the pleasure to welcome you again at "La Résidence du Vieux-Port".
Best regards, Magali- reception assistant

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Reviewed 21 June 2022

We reserved a “Junior Suite” as did the couple traveling with us. They were put into a refurbished room which looked like the pictures on the website. Our room did NOT resemble the pictures and was in need of significant improvements. No shower in room and tub required significant effort to climb into (30 inch step up into tub) with no grab bar to get into and out of tub. Bathroom was extremely dated. The door handle to the door to the patio came off in our hand when we tried to close the door. The patio door would not lock at all. Internet on our floor was intermittent at best with long periods of no access at all. Air conditioning struggled to keep room cooled. Second room in back of “junior suite” was extremely out of date and very dingy with very little usefulness. Breakfast was fair but mostly unappetizing. Attempts to get updated room within an hour of checking in were met with “sorry, nothing we can do as we are full”. Very disappointed in experience in hotel. Would not recommend hotel in spite of good location and views of old port.

Room tip: Make sure assigned room has been refurbished before reserving room.
Date of stay: June 2022
    • Value
    • Location
    • Service
Thank Tom C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hôtel La Résidence Du Vieux Port, Propriétaire at Hotel La Residence du Vieux Port, responded to this reviewResponded 26 June 2022

Dear Tom ,

We thank you for having choose our hotel for your stay in Marseille and for file a notice then.
We pay close inttention to all advices issued from our clients.
Indeed , even if they offer the same size and view our Junior Suites are all diferentes .
each one has her particularity .
Concernning the bathroom we are actually renovating it .
We are sorry that you met inconveniences with the air conditioning system and the balcony door, next time feel free to contact our 24h reception how can help you to used it.
Be aware that we are extremely sorry that your experience failed with you expectation and we 'll make the necessary checks that this doesn't happen again.
Hopping welcoming you again to offer you a diferent experience from our private house .
Nathalie Fontana- General Manager

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Reviewed 9 June 2022

This an extremely good position right on the port. We had double room with a port view on the second floor and there was no noise disturbance whatsoever.
We only stayed for two nights but it was an extremely clean and comfortable hotel.

We ate out both nights so I can't speak for the restaurant, although I do know they have a very good chef in house.

We have stayed on the opposite side of the port previously but given a choice I would return to this side for convenience.

Room tip: Try and get a port view, as the view is stunning
Date of stay: April 2022
    • Rooms
    • Cleanliness
    • Service
Thank Nezarmy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hôtel La Résidence Du Vieux Port, Propriétaire at Hotel La Residence du Vieux Port, responded to this reviewResponded 14 June 2022

Dear nezarmy,

We warmly thank you for your comment following your stay in La résidence du Vieux-Port.
We are happy to read that you fully enjoyed your stay here and will be please to welcome you again for your next trip in Marseille.
Best regards
Magali , reception assistant

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Reviewed 29 April 2022

My husband and I stayed here for a couple of nights on our honeymoon at the beginning of April, and we couldn't have found a more beautiful and welcoming place to begin our honeymoon! We had a view of the old port and upon our arrival the front desk staff was so friendly and couldn't say enough congratulations!
Our first morning we decided to have our breakfast delivered for room service, and they were very timely to when we had asked for, and delivered a HUGE breakfast tray! The food was absolutely delicious too - and I am pretty picky about my breakfast foods. Honestly, it was probably one of the best, if not the best breakfast we had on our whole 2 week trip!
Like some other reviewers mentioned, it is not close to the airport (but not many places are in Marseille), but it is located right in the heart of everything you would want to do in Marseille! We also found that an Uber ride was 42 Euros, compared to a taxi ride at almost 70!
I have always wanted to come to Marseille ever since I was little, but knew it wasn't always known for being safe. I couldn't have asked for a better experience on my first trip to this city, and it all started with the wonderful staff and beautiful hotel!

Date of stay: April 2022
    • Location
    • Cleanliness
    • Service
Thank 963KatieW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hôtel La Résidence Du Vieux Port, Propriétaire at Hotel La Residence du Vieux Port, responded to this reviewResponded 7 May 2022

Dear Katie,

We thank you so much for your wonderful feedback regarding your stay in our hotel for this special occasion.
We are so delighted to read those words about your stay here and that you highly appreciated our hotel and staff.
Guest satisfaction is our priority and your commentary is the best reward for our staff.
We are so happy that our hotel and services totaly met your expectation and let you a beautiful remember of Marseille City.
And again, congratulation for your wedding !
Kind regards from La residence du vieux-port .
Magali Reception Assistant

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