I am very sorry that our establishment did not suit you.
Nevertheless, if criticism is generally constructive, I cannot allow you to make erroneous comments.
As you point out "Reading the reviews, it sounded like an OK hotel". Indeed, the vast majority of our guests are satisfied with their stay in our establishment, just read the various comments.
Our bedding was completely changed only a short time ago, the decoration of the hall is only a few weeks old, the bar was completely redone last year.
Our establishment is ideally located at 2 steps from the Old Port and the various centers of interest.
In addition, as part of our commitment to sustainable development, we have eliminated all single-use products, whether in the room or at breakfast. And this, of course, in the greatest respect of the rules of hygiene. These actions have enabled us to obtain the Clé Verte label, a label that distinguishes, at the international level, establishments committed to sustainable tourism.
Finally, our employees are reputed to be professionals with a real knowledge of hospitality.
... but perhaps your comment was directed to another establishment ... a mistake?
General Manager Mercure Marseille Centre Vieux-Port