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“Nice hotel with great view of the old port”

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Sofitel Marseille Vieux-Port
Ranked #10 of 131 Hotels in Marseille
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 July 2017

We stayed at the hotel for one night & it was an enjoyable visit. The front desk personnel were extremely nice. From the train station , a cab could only take use half way because the Tour du France was being held in the Old Port area of Marseille. Long story made short, we lugged our luggage over 2 miles up to the street to across from the hotel. I jumped 2 barricades & went to the front desk &and told them that we needed their help. Two bellmen went to my wife & passed our luggage over 2 barricades & brought it to the front desk. Very nice. We were so tired, we decided to eat at the casual restaurant in the hotel. We both had steak frites & the meal was delicious. Our room was on the second floor, but had a patio with a great view of the old port. Restaurant had a outside seating so we watched night fall in the old port. Our room was comfortable with a big bathroom. The staff was very attentive to our needs. Pleasant visit after a trying time getting there.

Room Tip: Views from port side are wonderful
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RonDog82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 8 August 2017

Dear Guest,

First of all thank you for choosing the Sofitel for your stay in Marseille. We know that during the Tour De France, the traffic was very difficult, we are delighted to read that our Ambassadors did the best they can to help you with you luggages.

We are delighted that you appreciated the attentive service of our Ambassadors, as well as our restaurant "Le Carré" and our comfortable rooms.
Your satisfaction is our best reward!

We look forward to welcoming you again soon for another stay facing the Vieux Port of Marseille.

Best regards,
Camille V, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 2,365 reviews

Reviewed 29 July 2017

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank YankeeFan67
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 4 August 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 July 2017 via mobile

I had the misfortune of booking a room in
this hotel for the time trial day of the
Tour.A few days before they informed me
that it would be difficult to reach the
hotel on race day.After enquiry I was
given two suggestions: one to arrive
before 10 which could not be done
as travel arrangements had been made
and the other to use a ferry which turned out to be impossible as the Taxii drivers
refused to go there.No other practical
assistance was provided.

We ended up dragging our cases to where
the road was blocked and then spending
6 hours wating for the road to open.This
latter part I could accept:we saw the Tour
live and on TV.However we then had to
drag our cases uphill in the heat to the
hotel.How difficult could it have been
to make some arrangements even
if only with the luggage?

I received an email mail so communication
is no excuse.The communication was too
late to change the booking.

It appears to be an uncaring attitude by a big chain who will take your money
and not give a fig thereafter.

Stayed: July 2017, travelled as a couple
3  Thank nic v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

The port is very interesting its lovely to sit and admire the boats coming and going the have a free ferry across the port. We took the bus sight seeing tour and it was worth doing if you don't have a long stay it takes you to a few interesting places and goes around the port. The port is really pretty at night.

Stayed: June 2017, travelled as a couple
Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 26 July 2017

Dear Mrs,

Thank you for sharing your experience on TripAdvisor.
We are delighted to read that you enjoyed your stay in Marseille. The old Harbour is a typical place of Marseille.

We look forward to have the pleasure to welcoming you back soon in our « Marseillaise » home.

Best regards,
Camille V, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

On business trips to Marseille I always stay in the Vieux Port. The people are great, the location is superb and the views are exceptional. A roof top terrace to die for, easy access around the port, good food, good service, its my go to place when working in the region.

Room Tip: Balcony rooms or rooms overlooking the port are best and there are lots of them.
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  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank MGOPSDIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 26 July 2017

Dear Guest,

We wanted to thank you for your confidence in the Sofitel Marseille Vieux Port. It is always a pleasure to receive positive feedbacks and to welcome loyal customers like you!

It is with pleasure that we will share your compliments to all our teams, who have at heart to make every stay unforgettable. Thereby, it's an honour to read that you have been really satisfied by your experience at the Sofitel Marseille Vieux Port.

We hope to welcome you back soon, for business or maybe this time for leisure, under the beautiful sun of Marseille.

Best regards,
Camille Vautier, Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Marseille Vieux-Port

Address: 36 boulevard Charles Livon, 13007 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marseille
#3 Spa Hotel in Marseille
#4 Romantic Hotel in Marseille
#5 Green Hotel in Marseille
#5 Luxury Hotel in Marseille
#8 Family Hotel in Marseille
Price Range: $256 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Number of rooms: 134
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the Dantès Skylounge. ... more   less 
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel

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