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All reviews ibis budgets a couple of minutes walk catch the bus historic building rooms are small short stay free wifi would stay again excellent location metro station on foot yogurt central location buffet breakfast port hangers pluses
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Reviewed 23 January 2023 via mobile

The room is not very big but it is nice and cozy and with modern furniture. The bathroom on the other hand is quite big, especially the shower. The room was clean and the staff friendly. We really enjoyed the position as it is in the middle of Port Vieux.

Date of stay: January 2023
Trip type: Travelled with friends
1  Thank ps159_ll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Ibis Budget Marseille Vieux Port, responded to this reviewResponded 23 January 2023

Dear Guest,
Thank you for your review.

It means a lot to know that you appreciated our high standards and comfortable rooms.

We are also glad that our location met your needs perfectly.

We look forward to welcoming you again.
Best regards,

Stéphane Mojica, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2022

Have been making some research on the which hotel to book as we drive to Marseille. Decided to book with this hotel becouse it stated that they have private parking onsite and they have double bed w a bunk bed, which is suitable for our family of 3. Called the hotel half an hour before reaching to check on the parking, they say parking is not availabe. No choice, we parked at the nearby public carpark that cost $15.50.
We reach the hotel at 1130am but Check in is only available at 1pm. We are asked to store our luggage at the payment storage. We choose a big storage that cost $8.
Went back to check in at 3pm, to my surprised we was given a double room that is so small and they added a sofa bed, there was no walking space at all for 3 person. Its not what was shown on the website that i have booked. Went back to check with the reception, she said they are fully book and there is no double bed with a bunk. There is no way for 3 of us to stay in such a small room so we have no choice but to book another double room. If i know we will be given double room with a sofabed, no way i will book this hotel. I feel so cheated and disappointed.
The only good about this hotel is the location near lots of eatery.

Room tip: Asked for room located above reception level.
Date of stay: October 2022
    • Value
    • Rooms
    • Service
Thank seah m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Ibis Budget Marseille Vieux Port, responded to this reviewResponded 4 November 2022

Dear Seah,
Thank you for taking the time to provide this feedback.

While we are pleased that you appreciated our convenient location, we regret not everything about your stay met your expectations.

As you mentioned, our normal check-in time is 1:00 pm and although we do our best to have rooms available for our arriving guests this depends on availability. Early check-in is possible subject to availability for a small extra charge.

We try to accommodate all our guests' preferences, however, this can depend on availability and are sorry that your choice of room was not available. The comfort and well-being of our guests are very important to us and we would like to apologize for the inconvenience caused.

As mentioned on our website and all other booking platforms, we do have a private carpark although with limited space and regret that perhaps it was already full when you arrived.

We hope to welcome you back on future occasions.
Best regards,

Stéphane Mojica, Manager

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Reviewed 3 October 2022 via mobile

Lovely hotel. Clean and functional rooms. We stayed on 6th floor. Daily turn down service. Friendly staff, we didn’t eat breakfast but looked nice. Would stay again, right in the heart of the port and lots of eateries, bars and boat and bus tours nearby,

Date of stay: October 2022
Trip type: Travelled with friends
1  Thank Ellahstruts2004
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Ibis Budget Marseille Vieux Port, responded to this reviewResponded 4 October 2022

Dear Guest,
Thank you for taking the time to share your feedback.

We are glad you loved the style of your room and had a good time at our hotel.
We are pleased that you appreciated the high standards and quality service which we strive to uphold.

We appreciate your highlight of our prime location, and that it helped you make the most of your stay.

We look forward to welcoming you back.
Best wishes,

Stéphane Mojica, Manager

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Reviewed 26 September 2022 via mobile

Really impressive budget hotel just a couple of minutes walk away from the old port.

Having stayed at one of their hotels in Avignon, I was expecting more of the same here - but this hotel is another level!

Although my room was still quite basic, it was much more stylish and aesthetically appealing. There was also quite a few shelves for storing toiletries and clothes. It looked like my room had been recently renovated, as it was fresh and modern. The bathroom was fab too - with a great power shower and lots of shelf space for toiletries. The towels were also remarkably better than the previous hotel I’d stayed in.

Breakfast: Oh my! I was impressed with the offerings at my previous hotel, but the breakfast here is amazing! Seriously, there is so much to choose from - and having tried virtually everything on offer (apart from the sausages) over the three mornings I ate there, everything was super yummy! Just to give you an idea of what’s on offer; there’s pancakes, pastries, various breads, dried fruits, fresh fruit, nuts, cereals, yogurts, cheese, omelette, hash browns, sausages, hot drinks, juices…I think that was just about it! My point being, it was all delicious, there’s LOADS to choose from - and it’s exceptional value for money.

All the staff I met were very welcoming too.

Getting to the hotel can be done on foot in 20-25 minutes from Gare de Marseille-Saint-Charles. Which is also the last stop/where you catch the bus to and from the airport. The bus costs 10€ and takes less than half an hour.

In a nutshell I loved this hotel and would 100% stay here again.

Room tip: Pay for the breakfast - you won’t be disappointed!
Date of stay: September 2022
Trip type: Travelled solo
1  Thank babykong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Ibis Budget Marseille Vieux Port, responded to this reviewResponded 29 September 2022

Dear Guest,
Thank you for taking the time to review your stay.

We are delighted to know that you had a great stay with us and that we were able to exceed your expectations. We appreciate your comments about the high quality service we deliver. It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Your satisfaction is always our top priority.

All of the team do hope that we have the pleasure of seeing you again in the future.
Kind regards,

Stéphane Mojica, Manager

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Reviewed 18 September 2022

This affordable hotel offers small rooms and is well located near the "vieux port". Breakfast is OK. Rooms under the roof (7th floor) have a low ceiling. You can request late check-out & bagagge deposit but you have to pay for those extra services.

Date of stay: September 2022
    • Value
    • Cleanliness
    • Service
1  Thank S4568DUpatrickb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Ibis Budget Marseille Vieux Port, responded to this reviewResponded 20 September 2022

Dear Patrick,
Thank you for taking the time to share your review.

We are delighted to know that you had a pleasant stay at our convenient location.

It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.

Our standard Ibis budget rooms are the same size, although they are designed to maximise the space available with your comfort in mind.

Additionally, we have noted your comment regarding the low ceiling. Perhaps we can help reserve you a room on your next trip with a different layout.

We have also tried to ensure that all additional charges are clearly stated on our website and we regret any misunderstanding.

We hope that we have the pleasure of seeing you again in the future.
Best regards,

Stéphane Mojica, Manager

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