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Traveller rating
475
174
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12
5
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All reviews train station old port minute walk excellent stay nice breakfast croissants public transportation nice bathroom coffee machine south of france aix gare harbour
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3 - 8 of 695 reviews
Reviewed 21 April 2022

Unexpected, very close to the railway station, near the fascinating staircase,
my room was in the court - and very quiet.
nice room, good bed, good bathroom, very friendly staff,
fair price
All the Important Sights in walking distance

Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank 573mathiasd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tiffany Inzerillo, Marketing at Alex Hotel & Spa, responded to this reviewResponded 27 April 2022

Hello,

Thank you for taking the time to write your review of our establishment and your experience. We would be delighted to see you again on your next trip to Marseille.

Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2022 via mobile

Charming hotel right by the central station.
Our room was a little on the small size but lovely decor and nice bathroom. Front desk staff were very helpful and friendly. You can walk to the old port in 12 minutes. The breakfast is nice...not stupendous but pretty good but if you want quick and cheap there's a nice coffee place next door.
It was sooo cold when we were there so slightly limited our itinerary but we got the bus to aix, did the free walking tour went to the modern art museum and the building of muceum. Had couple of lovely meals but can't remember the name of restaurants.
The last day the wind dropped and we got the tourist train to the bonne mère church which was great fun and wandered round the panier area and had lunch in the sun by the harbour...finally felt we were in the south of France rather than the Arctic!

Date of stay: April 2022
Trip type: Travelled as a couple
Thank gillf373
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tiffany Inzerillo, Marketing at Alex Hotel & Spa, responded to this reviewResponded 16 April 2022

Hello,

Thank you for taking the time to write your review of our establishment and your experience in the heart of Marseille. We would be delighted to see you again on your next trip to Marseille, this time in the sun!

Yours sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2022 via mobile

Great Boutique Hotel, walking distance to everywhere, public transportation, train station and bus to airport. Wonderful, friendly staff and amenities. Delicious Breakfast. I keep coming back year after year and it keeps getting better…

Date of stay: April 2022
Trip type: Travelled solo
Thank Carmen B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tiffany Inzerillo, Marketing at Alex Hotel & Spa, responded to this reviewResponded 16 April 2022

Dear Carmen,

We sincerely thank you for your loyalty every year. We hope to see you soon to enjoy Marseille again.

Yours sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2022

Alex Hotel & Spa's location is very convenient; right next to the train station and around a 10-15 minute walk from the Old Port.
The room was modern, clean and comfortable with an excellent shower and tea & coffee making facilities. Breakfast was of a high quality with much to choose from including fresh fruit juices, croissants, pastries and a good coffee machine. The staff are friendly and accommodating. They speak good English but were kind enough to humour my French!

On the last morning of my stay, I unfortunately lost my wallet and phone during a Marseille city bike tour. Upon returning to the hotel, the staff allowed me to use the reception phone to call the bank as well as relatives in the UK. They then gave me €10 to purchase a bus ticket to the airport. This was a wonderful gesture and excellent service. Thank you so much everyone at Alex Hotel!

Room tip: Room 808 was great, very quiet at night and with a nice view of the courtyard
Date of stay: March 2022
    • Value
    • Location
    • Service
Thank scottbQ5746IZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tiffany Inzerillo, Marketing at Alex Hotel & Spa, responded to this reviewResponded 27 March 2022

Dear Sir,

We are very happy to read your feedback on our hotel and we thank you for taking the time to write this nice comment. We do indeed do our best to make your stay with us as pleasant as possible. We would be delighted to see you again on your next trip to Marseille. Yours sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2021 via mobile

Calm in the center of the train station area - right where you want to be. Quiet with nice rooms that look to be new in the past few years. The staff was superb very accommodating with the coffee in the lobby, water when we were leaving after storing our bags. If ever it Marseille again we will stay here.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Jeff H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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