A group of friends and I travelled to Marseilles for a weekend back in May. On our first night we decided to go here for a meal as it was only a few doors from where we were staying.
We ordered wine for the table and enquired about the mixed meze and how many people it would feed, on being informed that it was for 4 people we ordered 2 for the table (there was 9 of us). Luckily, one of our party spoke French, although, it was clear to all of us when the waitress insisted it would be enough. When the mixed meze finally arrived it was on one medium sized plate, having ordered 2 we asked when the other would arrive. We were informed that that was it, all on one plate, there was only 4 of everything. They wanted over 60 euros for this tiny plate of food supposedly meant to feed 8 people! Now, if we were in a nice, atmospheric restaurant I would happily pay this but this place is merely more than a shack. (Considering we were in France, the wine was boxed! Simply transferred into glass bottles! - maybe they kept the good stuff for the locals). The waitress was clearly not interested in what we had to say or helping in anyway. We asked to send the food back, pay for our wine and leave. The waitress was rude and obnoxious in response, screaming and shouting, it was impossible to get a word in edgeways. When the chef emerged, I thought we may get somewhere but he was even more aggressive than the waitress! He was extremely intimidating with his gestures and was very close to one of the girls, there were times I thought she may get caught up in his rage. It seems to me that there was a miss-communication as he was under the impression that that was all we were ordering which was not the case, had they given us a chance to explain this then maybe their attitude would have been different. He then proceeded to place 2 large men at the door whilst the waitress insisted on calling the police even though we had caved in and offered to pay. Although, it is unlikely we could have been arrested for not being happy with our food, a quick glance around the restaurant told me we were best to get out as quickly as we could. We paid and my jaw dropped as I witnessed the change being thrown at us as we exited the restaurant to the cheers and claps of the other diners. I am sad to say that this experience will make me think twice before visiting again. Not only would this not happen in London (or most other places!) but fellow diners would not stand idly by whilst others are treated in such away! I haves travelled to many parts of the world and in all of the countries I have been to have never experienced such hostility as we did that night.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.