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Reviews (390)
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Reviewed 2 October 2016

We enjoyed our stay at this hotel. We were on a bike tour, so the staff were very helpful at helping us store the bikes. The staff were generally very kind and helpful. The rooms were clean and well furnished, and the restaurant terrace has a lovely view of Lac du Bourget. The hotel is very well situated next to the lakefront promenade. The hotel pool was very nice.

  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Asiamimigrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2016

Great hotel in a great location. The rooms are large and clean. The restaurant has spectacular views over the lake, and staff is really helpful and friendly. Highly recommended when you visit Aix-les-Bains.

  • Stayed: November 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank jsopreis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquakub, Directeur général at Best Western Aquakub, responded to this reviewResponded 25 April 2016

Dear Jsopreis,

Thank you for taking the time to answer the survey satisfaction and thank you for your recommandation.
We are delighted to read your satisfaction.
The hotel is located by the lake, the view from the restaurant is exceptional.
We look forward to seeing you during your next visit to Aix-les-Bains.

Best regards,

The direction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2015

We spend one night at this place. We experienced some troubles to to find the place, especially by asking our GPS. The place is neat, clean and quite modern. We had a late dinner and a breakfast in the rooftop Restaurant. Freindly service and good chice of food. The breakfast is french buffet style and quite ok.

  • Stayed: September 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank Matt00000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2015

When walking around the lake nearby we chanced to spot the balcony restaurant.
We received good service from a friendly waiter and enjoyed a nice meal. Obviously popular with local people which is usually a good sign.

  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank StanleyB414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2015

Stayed for three nights when cycling and really would not recommend the hotel for anything other than a quick one night stopover when on route for somewhere else. Certainly do not choose this hotel as your destination! Staff were unhelpful. Restaurant truly dreadful - and I mean truly dreadful, think dry, inedible chicken, no bowls at breakfast, slow service (food was included in our stay but we ended up eating out). All rooms overlook the car park or apartments next door and you certainly wouldn't sit on your balcony. Two tiny thin towels in bathroom, ants in the bedroom, room not serviced until 5pm. I could go on but you get the picture I hope!

  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank VickiGL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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