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Reviews (126)
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Reviewed 10 February 2018 via mobile

Rooms are fine enough for the price you pay. Only inconvenience is the double bed is small end matras not very good. All in it starts to run down a bit. But fine for one night.
Biggest inconvenience is the noise in the rooms above the kitchen.
Above the noisy outside airco installation. And staff is talking loud outside the kitchen late in the evening and early in the morning.
Next time I ask for rooms at the front of the hotel. They are usually a lot quiter.

Stayed: February 2018, travelled with family
Thank Marielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Grenoble - Bernin, responded to this reviewResponded 24 February 2018

Hello Marielle D,

Thank you for your feedback regarding your stay at Holiday Inn Express Grenoble - Bernin, France. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room.

However, on behalf of the hotel, I'm sorry we fell below your expectation regarding the bed size, sound proofing and the noise during your stay. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

We booked a night in this hotel online whilst stuck in traffic on the N90 in Albertville. Our drive should have been five hours, but after thirteen hours of stationary traffic, failed alternative routes and gridlocked parallel routes, we gave up and turned back.
Many others did the same, rather than spend a night in sub-zero temperatures in their cars.
The Holiday Inn is easy to find in the midst of a trading estate and the initial impression did not bode well, but once we entered reception, we found it warm and pleasantly laid out.
The one gentleman on reception was struggling to cope with a sudden influx of weary travellers and there was a delay to check in, but he did well given that around five car loads of people arrived in as many minutes.
Our room was warm, spacious, very well appointed and spotlessly clean. The shower was hot and powerful. The bed was first class.
In the morning, we enjoyed the breakfast included in our room price. Our experience of continental breakfasts in hotels is that they can be uninspiring, but at the Holiday Inn, the breakfast was excellent.
First class coffee, hard boiled eggs, a selection of excellent breads, meats, cheeses, a vast range of cereals, fruits, yogurts, fruit compote, jams, honey, in fact everything you could ever want.
Could not fault this hotel and if we'd paid twice what we did, it would still have been excellent value.

Stayed: January 2018, travelled as a couple
Thank marisincola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

The hotel is functional and clean. I have stayed twice and would stay again. The room is clean but sparse; the bathroom is small. It is inconvenient to charge phone at night, but it is not impossible. The breakfast, which was included, is acceptable.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank I M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Grenoble - Bernin, responded to this reviewResponded 22 October 2017

Dear I M,

Thank you for taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our hotel cleanliness. On the other hand, we would like to apologize for not living up to your expectations regarding our amenities, bathroom size and breakfast selection. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for reference.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Had a one night stopover with our family of four on the return leg of a family holiday to Italy. The hotel is typical of your usual holiday inn express, functional but soul less and the beds were actually pretty uncomfortable and small so can't say we had the best nights sleep.

Cheap though.

Stayed: August 2017, travelled with family
Thank TKatie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Grenoble - Bernin, responded to this reviewResponded 5 September 2017

Hi TKatie30,

I appreciate you sharing your review and for staying with us. I am happy that you were impressed with the our hotel and thought it worked out for your travel needs. Our goal is to provide hospitable responsive service and I apologize we fell short during your visit, particularly with the bed and room accommodation. We will definitely improve on this aspect so we don't disappoint you should you ever visit us again. Your comments have been forwarded to the upper management for future upgrades consideration.

We would love to have you as our guest once more and provide you with the service excellence you deserve. Again, thank you for sharing your honest feedback.

Regards,

Zel N.
Case Manager
IHGService

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Reviewed 18 June 2017 via mobile

Stayed for 2 nights this time as usually its just the one as we are passing through but decided to check out the area this time, what a stunning area it is too. Hotel is great for what you need, it's clean, comfortable and the staff are friendly and helpful, good location away from the busy city with easy links to motorways, nice breakfast, great place to stay for a reasonable price.

Stayed: June 2017, travelled as a couple
Thank Cross14HA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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