We traveled as a family of 10 occupying 4 rooms in the hotel and spent 4 nights at the hotel.
We were rather skeptical about the location of the hotel having read several reviews about it being high on top of the hill and the only way to get there from the old town on foot is through several flights of steep stairs.
But you can't beat the location of this place. The view is breathtaking and the hotel is ever so charming that it really worths the sweat.
In fact those stairs are not that bad ( as long as you are not carrying a 2-year-old who refused to walk). There are two sets of stairs, one further up hill from the hotel and yes, those are super steep, and another which is lower down hill from the hotel and they are quite manageable. My parents who are in their 70s took the stairs slowly (while the kids ran up) and did just fine.
Besides, its just a short walk (though up more hill) to the basilica, which of course, everyone must visit at least once.
Rooms in the hotel are spacious, tastefully decorated and clean. I really enjoyed the rooms on the 2nd floor (no. 2 and 3) which come with private balconies. Upper floor rooms provide panoramic view of the old town and the city beyond.
Food is of high quality. Breakfast is basic but good quality and plentiful. We dealt directly with the hotel and got breakfast included in the room rate, so worth trying.
We also had dinner there on our first night which was a bit hard with 3-4 kids who were not used to the french restaurant etiquette, but the staff was trying their best to accommodate. Food was superb.
Room service was standard, offering basic food like fish chicken or pasta with plenty of bread. Great option when traveling with a bunch of kids but I am sure you can find cheaper and tastier food in town.
Service was excellent from the front desk to housemaids. They were fast attentive and did their job professionally.
We will definitely stay here again if we have a chance.