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“Holiday Inn disappointment”

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Holiday Inn Munich - City Centre
Ranked #71 of 390 Hotels in Munich
Reviewed 6 September 2017

I stayed at the holiday inn city centre for one night only but I was quite disappointed all round. The room was very small for a twin so that it wasnt possible to sit comfortably at the table. Check in was efficient but the staff member didnt explain where the room was located or the hotels facilities. The bar was expensive and the staff quite aloof compared to other local establishments in the city. The hotel and rooms are clean and functional. I found the experience disappointing for the price and the atmosphere a bit too clinical. More suited to business travellers than people on "holiday".

Room Tip: Ask for the largest room possible
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  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank sunandsea2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Munich - City Centre, responded to this reviewResponded 21 September 2017


Hi sunandsea2017,

Thanks for your recent stay and for taking the time to leave feedback. I'm sorry to hear that you were let down by our staff's attention to details, our rooms' setup, and pricing. These are not the memories we'd like our guests to remember and we will use your review to monitor and improve our services.

On a lighter note, I'm glad that our property's cleanliness is on par and left a positive impression.

Thanks again for letting us know about your experience. Despite some setbacks, I hope we get to welcome you back when you return to the area.

Warm Regards,

Jillian I
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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99 - 103 of 2,848 reviews

Reviewed 6 September 2017

Located adjacent to the old city area with walking distance to old city. Nice rooms and interior. Staff is cooperative helpful with smiling faces. The breakfast has many dishes of good taste. It is a good choice who want to see old city by foot.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Sajid N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

The hotel was a great place to stay. Local restaurants are close to it, along with shops for buying local gifts and goods. The breakfast buffet was outstanding with a great selection. It had a very unusual item for breakfast which was a honey comb that you could break off and eat. The room and bed were very comfortable. If traveling to Munich again, I would look to stay at this hotel again.

Stayed: August 2017
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

This hotel is well located to walk into the city center. The breakfast was excellent in all ways, lots of choices. There is also a good traditional German restaurant on the corner near by. We would stay here again, we were part of a tour group.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Proclaimer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017

My partner and I came to Munich in August for a summer break and a chance to explore a new city. We chose Holiday Inn because for us a hotel just needed to have a comfy bed, and good access to the centre of town - both of those things were found here, with of course, plenty of other amazing features.

We arrived pretty early, so took a seat in the lounge bar, greeted warmly by the bar staff, and soon had a couple of beers to make us feel at home! Later we checked in, dumped our stuff, and went for a wander. On our return we stopped in the lounge again, this time ordered some food (the schnitzels are AMAZING), and more beer. Once again being welcomed by a lovely bar maid (always smiling and getting us beer)/man (had a good debate with us about Brexit! and brought us bar snacks when we had a long wait for our flight) (wish I'd got their names) who sorted our needs and continuously checked on us throughout our whole stay when we chose to eat/drink there. Everyone was super friendly and answered our questions when we had them. The little chocolates were a cute touch too!

For us, this hotel felt very luxurious! As I started by saying, we're usually satisfied with a comfy bed and town access, so we were really blown away by our experience.

We would definitely stay here again!

Room Tip: AC in rooms means windows can be shut and keep the noise out!
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank MKBranders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Munich - City Centre

Address: Hochstrasse 3, 81669 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Munich
#38 Luxury Hotel in Munich
#56 Business Hotel in Munich
#57 Romantic Hotel in Munich
Price Range: $133 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Munich - City Centre 4*
Number of rooms: 582
Official Description (provided by the hotel):
Welcome to the Holiday Inn Munich - City Centre! Just over a quarter mile from the Deutsches Museum, this hotel in Munich offers comfortable rooms. The S-Bahn Station 'Rosenheimer Platz'is only 55 yards away, just 2 stops from the 'Marienplatz'.Located in a shopping complex, the Holiday Inn Munich - City Centre has air-conditioned rooms with comfortable beds, pillow menu, a spacious desk, free Internet, satellite TV, minibar and and tea/coffee facilities. Please be aware that we are a non-Smoking Hotel! Bavarian and international specialties are served in Restaurant Grat³. Snacks and cocktails are available in the newly renovated open lobby. The front desk is open 24 hours a day. Computers in the business Center in the lobby provide free internet access.Covered parking spaces are available in the public garage in the same building complex(against extra charge. The Munich Central Station can be reached in 10 minutes by S-Bahn, Munich's Airport (Josef-Strauss Airport)in less than 40 minutes. Important Information: Our pool is closed until further notice! ... more   less 
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Also Known As:
Holiday Inn Munich - City Centre Hotel Munich
Munich Holiday Inn

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