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“Excellent buffet breakfast!”
Review of The Charles Hotel

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The Charles Hotel
Ranked #3 of 389 Hotels in Munich
Certificate of Excellence
Reviewed 6 June 2012

Nice hotel, stingy on upgrades, check in crew could be more senior. Big nice and clean rooms. The bar is okay but nothing very stylish. Friendly staff all over. Very central located. Can't miss the breakfast which is extended to 2 pm on weekends, from sparkling wine to the "Weisswurst with Brezen" they have every everything!

Room Tip: Take a room to the park, high floors would be nicer as you may get a city view
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  • Stayed: June 2012, travelled with friends
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1  Thank Pigalle1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 12 June 2012

Dear Guest,

Thank you a lot for your feedback on the Online Portal Tripadvisor and your time to do so.

Whether you are travelling for business or for pleasure, we are honoured that you have chosen The Charles Hotel for your stay in Munich.

We are very glad that not only our hotel rooms and the location met your requirements but also our courteous service. Of course we forwarded your feedback immediately to our employees and they appreciate it a lot. Furthermore, we are delighted to read that you enjoyed our comprehensive late riser breakfast. The Charles Hotel is committed to provide the best service possible and therefore, it is our pleasure to offer our guests various features and specials.

Please feel free to contact us at anytime to make your next stay even more enjoyable.

Again, thank you for staying at The Charles Hotel and we are looking forward to hosting you soon again.

With best wishes,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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918 - 922 of 1,606 reviews

Reviewed 4 June 2012

Service was attentive and courteous. The hotel was elegant and charming. Munich is one of our favorate cities and no doubt our experence at The Charles certainly has a large part to do with our feelings. A class hotel.

Stayed: May 2012, travelled as a couple
Thank TCJenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 6 June 2012

Dear Guest,

We would like to thank you for your excellent feedback and trust in Rocco Forte Hotels. It was a great pleasure to welcome you and your companion in Munich.

It makes us very proud that not only our hotel met your requirements but also our courteous service. Of course we forwarded your feedback immediately to our employees and they appreciate it a lot. Munich definitely is one of the most beautiful cities in Germany and we are proud that The Charles Hotel reflects its exclusive location with the interior, individual design. Therefore, it is great to hear that you had an enjoyable and memorable stay.

It would be a great pleasure to welcome you and your company back at The Charles Hotels in the near future and remain

with best regards,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2012

Top hotel, superb room, good service. Breakfast has everything you want. Helpful staff. Really, there is nothing I could say a bad word about. It's the way it should be.

  • Stayed: April 2012, travelled with family
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Thank Shumelka77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 5 June 2012

Dear Guest,

We would like to thank you for sharing your impressions with other travellers regarding your recent stay at The Charles Hotel in Munich.

It is fantastic to read that everything was to your entire satisfaction during your stay at our property.

Perfectly situated in the centre of Munich, The Charles Hotel of Rocco Forte Hotels, promises to be one of the finest hotels in this historic and cosmopolitan Bavarian city. We provide the same attention to detail, exceptional levels of comfort and personal service for which the Rocco Forte Hotels has become so well known.

We are very much looking forward to welcome you back. Please feel free to contact me for your future reservations with us - mun-executive@roccofortehotels.com.

Best regards,




Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2012

We would be hard pressed to say what was best: the fabulous room, the incredibly professional, friendly, and attentive staff, or the superb restaurant. We loved everything about this hotel, from the moment the bellman opened our car door to the moment we were bid goodbye.

Room Tip: Definitely try to get the upgrade to a superior room with a balcony overlooking the Botanical Garden...
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  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
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Thank Bethamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 5 June 2012

Dear Guest,

Your feedback regarding your stay at The Charles Hotel in January is much appreciated and we would also like to thank you for your time to do so.

Stay at any Rocco Forte hotel and you are assured of the highest quality accommodation, facilities and services. From the moment you make your reservation to the time of your departure they will provide the warm, attentive service you should expect from one of the world’s leading luxury hotel brands. Especially, your compliments regarding our courteous and friendly staff are much appreciated as we set ourselves demanding standards.

The entire team is looking forward to welcoming you soon in Munich and to indulge you with our services.

With best wishes,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2012

I stayed for 4 nights at The Charles in May with my husband and toddler son. And this was our best hotel of our 15 day Europe trip. The location is spot on, with the Central station right at your doorstep and Marienplatz a pleasant 12-15 minute walk. It was very easy to catch trains for day trips as the main station was within a 5 minute walk. The tram runs by as well very close to the hotel. Next the rooms are really spacious. We were pleasantly surprised at the size of the room and the bathroom, and this was the most basic room - Classic King. I'd also requested for a rollaway bed for my son and that fit in comfortably still leaving plenty of space to move about. One lovely gesture was the daily treats left in the room by the housekeeping staff. From chocolates to cheesecake to fresh fruit, we were pampered each day. And they left the yummiest double chocolate cookies & milk for my son which totally floored me. They even had a mini bathrobe, mini slippers and a coloring book with crayons for my son! I have not seen any other 5 star hotel pamper kids like this. The king bed was huge and really comfortable as well. The best part about the hotel though was the service. From the concierge to the reception to the housekeeping staff, the service was perfect everywhere. They remembered us by name and greeted us every time we passed by the lobby. I would only stay here if I am back in Munich anytime. I think this was the best hotel I've experienced in all my Europe trips so far - both in terms of the size of the rooms and the personalized service and attention to detail. Kudos to The Charles and keep up the good work!
Btw, we did not take breakfast from the hotel as we found it expensive, but there's a coffee fellows down the road walking towards the central station which serves yummy bagels.

Room Tip: I believe all rooms should be equally good
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  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Travellator10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 5 June 2012

Dear Guest,

It was a great pleasure to welcome you and your family at The Charles Hotel in Munich. We would like to thank you for sharing your positive impressions with other travellers on Tripadvisor.

Your fantastic feedback in regards to your recent stay at our property makes us very proud and we are more than delighted to hear that you consider The Charles Hotel as the best hotel you experienced in Europe. The entire team appreciates your warm words a lot! We are always committed to provide the best service possible for all of our guests whether adults or children. Therefore, we created a special children treatment in order to ensure that the little ones also enjoy their stay. Another highlight is our Kids Club on Sundays. Parents can savour our comprehensive breakfast buffet while our professional staff takes care of your little beloved ones.

We do put emphasis on personal service that is why we greet our guests by name. It is from utmost importance to us that our guests feel comfortable, relaxed and special. So if there is anything to make your next stay at the Charles Hotel even more enjoyable, please feel free to contact us under mun-executive@roccofortehotels.com.

Again, thank you very much for choosing The Charles Hotel and we are looking forward to welcoming you and your family on your future trips to Munich and remain

with best regards,



Lena Spitaler
Personal Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Munich
#2 Luxury Hotel in Munich
#2 Business Hotel in Munich
#2 Family Hotel in Munich
#2 Spa Hotel in Munich
Price Range: $433 - $2,380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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