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Reviewed 2 November 2021

This was a nice hotel as Hilton's usually are but it had a few problems. The first night we were there we realized the sink was clogged. We were told nothing could be done until the next day. After explaining this was unacceptable, a very nice young man came to the room with a plunger hoping to make the sink usable until morning. Then, we realized the shower was clogged as well. There are no doors or curtains on the showers just a small lip around shower floor. Unfortunately, the water wouldn't drain and spilled out all over the floor. We had to use all our towels to soak it up. Next day, someone came and pulled lots of black muck out of the drain - had no problem with them after that. The TV had problems. It would freeze up if you searched channels with the guide or used the up and down channel buttons. You had to enter exact channel number - how were we to know the channel the news was on? The body wash dispenser in the shower leaked. By morning there was very little body wash to use and it was all over the floor. Luckily no one slipped in the shower because it was very slippery. Also, only got hot water for one shower in the morning. had to wait about 45 minutes to get more hot water. The concierge was very nice and helpful. The location is good. Just a couple of blocks to get on the hop on hop off bus.

Date of stay: October 2021
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1  Thank 365bonniek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2021

Close to Alexanderplatz, nic queue e and quite. Clean, very friendly and helpful personal. Very nice bar, good cocktails and beer. Breakfast is also good, but few days there was a queue. Better to wake up earlier to drink some coffee

Date of stay: October 2021
    • Value
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Review collected in partnership with Hampton
Thank ikolin235791
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021

The stay was super great! Staff, service and cleanliness were excellent!
Except there were not enough parking spaces! Out of 6 nights I was able to park in the hotel only 2 nights! Otherwise keep up the great job!

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hampton
Thank christine37pearson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021

The hotel is new and the rooms are nice the staff is nice and helpful but, the breakfast restaurant was way to small. From 8:30-10 its very crowded lines for everything, empty serving plates, no eggs, no juice no glasses. The staff works hard but there are too many guests! There a line for the elevator in the morning!

Also the location is a bit away from Alexander Platz if you want to be precise.

The price was very attractive (€79/night) and this draw a lot of Danish families since we were there in the week of a public holiday in Denmark. Maybe thats why it was so crowded - but if the hotel is full then i think it must be like this all the time.

Date of stay: October 2021
    • Value
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1  Thank MortenA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2021 via mobile

Quite good location, but not worth because I didn’t feel welcome here at all. Hotel was not very cleaned, found hair on the towel and it was dusty here and there. The staff are not friendly, call to reception from room telephone, nobody answered. Called from my phone and just got rude answer.

Date of stay: October 2021
Trip type: Travelled with family
2  Thank celinedU3307SF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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