Very friendly customer services,I would like to come back again for more days.the breakfast was excellent . I wish the swimming pool was warmer.apart from the lobby under renovation the rest was fine More
- Free Wifi
- Room service
Very friendly customer services,I would like to come back again for more days.the breakfast was excellent . I wish the swimming pool was warmer.apart from the lobby under renovation the rest was fine MoreShow less
Dear essywandech, thank you so much for your lovely comments and kind words of praise. We are delighted that you had a good time and look forward to welcoming you back again in the future - to show you our finished hotel and to present everything we have been working on. Kind regards, Stefanie, Guest Experience Manager
Very noisy due to construction poor German language skills of the front desk agent.
Very tide area at the reception, no option to respect Covid rules.
Considering they have been just renovated not a overwhelming product, average by the best me sing.
A really disaster here. Very un friendly F&B staff at the table, specially against families.
None of the staff respect the Covid rules, makes below noose & mouth(unless) no hand gloves used etc. Very very rude area with far tooooo much people in it.
Overall a really disappointment considering the rate charged, never again.
Dear SvenI_12, thank you for your feedback. I am sorry that this is the impression you got and am very surprised to read your feedback as the majority of our guests, especially families, feel very welcome and well looked after by our breakfast team. The health and wellbeing of our guests and colleagues is of most importance to us and we adhere to all regulations. We take your feedback on board and make sure we discuss it and optimise our services. i remain at your disposal should you discuss the matter further and would look forward to hearing from you. Kind regards, Stefanie, Guest Experience Manager - firstname.lastname@example.org
This hotel is in a fantastic location, close to or walking distance to lots of the sites and of course the cathedral and museums. Lots of renovation work going on at the moment which did impact our stay however I can see that when it is completed it will be amazing,
Dear sreill586982, thank you so much for your review and your high rating. This is wonderful to read and we all cannot wait to show you our finished hotel in the future. Kind regards, Stefanie, Guest Experience Manager
I Like this plaće close to Expo AND Good Location i Like friendly staff . good Food i will Agaim come back .prashnt was Professional AND friendly Food also good se Like this plaće . OPEN area se Like the most
We love that you enjoyed our hotel in Dubai 743damirb and I am sure the team there would be delighted to receive your praise. Hope to see you soon in Berlin, kind regards, Stefanie, Guest Experience Manager
The rooms a very spacious with a nice bath. It was very clean. Checkin was a little bit chaotic. Because of construction work the reception area can be very crowded at peak hours. Breakfast is very good with a lot of choice. We had a room with view at the Dom. Your are at walking distance of the museum insel and within 20 minutes walking distance of the brandenburger tor.
Dear marko1982, thank you very much for your review and your feedback, We are delighted that you had a good time with us and sorry that our alternative reception desk made the wait slightly longer than anticipated. We cannot wait to finish our renovation and show you our finishes product - it will be well worth it! Best wishes, Stefanie, Guest Experience Manager
Everything was perfect! As always highly recommended hotel. It's my brand of choice for all stays. A special thanks to Oktavio who made sure our stay would be perfect for everyone! Fantastic aquarium in the lobby - what a feature!
Dear karl0062021, thank you so much for your wonderful review and your kind words or praise. Especially our colleague Octavio is walking on clouds receiving your praise - such a personal recognition is a wonderful motivation. We are all looking forward to welcoming you back again in the future. Kind regards, Stefanie, Guest Experience Manager