Perfect central location since Berlin is very spread out and public transportation is at your door step. My single room was a cozy comfortable room on the top floor with amazing views. Good soft bed, clean room and simple for a good night sleep. Best thing about his place is location and easy access to all points of interest and straight shot to airport. Friendly staff and very fast check in was a plus and many restaurants all around.

My wife & i stayed at the above hotel from 23rd February to 26th February 2018 , we booked in early evening and when we got to the room ...my wife who owns a cleaning business back home in the UK noticed a funny smell in the room .

As the evening went on and we came back to the room the smell was horrendous , my wife and i went to bed .
In the morning when we got up the smell was all over the room , my wife realised that the smell was urine ( piss ) .
The previous people who stayed there must have pissed all over the toilet floor , and all over the shower ....it obviously hadnt been cleaned since then .

As we went down to breakfast i spoke to the Housekeeper , she said she was appalled and would get it sorted immediately .
We returned to our room at about 21.00pm , nothing had been done and the smell was foul .
I went down to reception but they were inundated so i came back up , we went to sleep and in the morning on the way to breakfast i spoke to the cleaner ....he said he would sort it straight away .
I told reception i had spoken to the cleaner .... when we got back later at 21.30 pm again nothing had been done , i went down to reception on a mission .
I met with the executive housekeeper Katja Epbinder , she said she would speak to the general Manager .
At 22.00pm two people came up to view the room , i said my wife was asleep and now was not the time ...they went away but offered me some fruit which i refused .

At checkout next morning i told reception what had happened , they said sorry and told me to e mail the Manager Juergen Gangl ...when i got home i did just that .

Mr Gangl was not accomodating and offered us 1 night stay at reduced rates i burst out laughing and contacted Head Office .

To date im still waiting for a response ...steeer clear of this hotel and the people who run it .

Ive locked people up from better doss houses than this .

JL

This was a return visit to an hotel that we had last visited a couple of years ago and were very impressed with, however time moves on and not always for the better. The rooms were good and functional, however the cleanliness of the shower left a lot to be desired as the grouting between the tiles was filthy, you had to dry yourself in the main bed area as there was no other private space.
We stayed for two nights and on both mornings the cleaner came in at 8am and wanted to clean the room. The room was equipped with an excellent coffee machine however we discovered (not that you are pre-warned) that after the first night you had to purchase the coffee for the machine for all subsequent nights,(sorry only coffee no tea on offer). Other not so customer friendly issues that came to light were that if you were in the bar/restaurant on the ground floor and you needed to use the "toilet facilities" you were charged 1 Euro or you went up to your room which in our case was on the 30th floor. .Whilst talking of heights even as a resident if you wanted to visit the bar on the Panoramic floor you were expected to pay an entrance fee of 4 Euros per person, for non residents I can accept but for residents!!
Theses are the things that have changed for the worse. This is a perfectly located hotel with access to a good car park, so we will return again in spite of these not so customer friendly changes.