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“Strange & Bizzarre”
Review of Lux 11

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Lux 11
Ranked #201 of 635 Hotels in Berlin
Reviewed 16 January 2018

This was our first and last trip to Berlin. which I have to say is perhaps the most soul-destroying lack lustre, grim, gloomy dreary, dismal, sombre depressing city with more environmental colour likely to found on the dark side of the moon by a man with a white cane walking a guide dog I have ever had the misfortune to visit. However, if grey skies, grey walls, grey windows, grey floors, grey roads, grey cars are your thing, including an overwhelming abundance of grey 1960’s concrete Lego-block buildings covered in graffiti are your thing; then I apologise; for the aforementioned statement… you’ll love Berlin.

We stayed at the Lux 11. During the check in process; we were advised despite the fact we had paid for breakfast this was not the case. So, we presented a receipt illustrating payment to the Lux 11 stating that we had in fact pre-paid for breakfast; the very camp ‘matter of fact’ manager seemed completely disinterested, rolled his eyes and said, ‘But no, you haven’t paid’ So off to a great start! Eventually; the clown made a phone call and agreed that we were in fact correct and gave us our key.

We had paid a lot for a self-contained luxury apartment; which sadly, but not unexpectedly failed to live up to expectations of the web-site. To say the room was small was an understatement; the toilet was so minute you felt like you on a Ryanair flight, the shower area was completely open so there was no privacy and the cooking area was filthy as was the fridge. Having gone back downstairs to complain; we were upgraded to a superior room. By now we were exhausted and despite the new kitchen area still being dirty we simply couldn’t be bothered going back downstairs again.

Whilst much bigger; the room wasn’t exactly as advertised. We had a larger room with lounge, but the battle-ship grey theme continued. The majority of floor was a slippery, highly polished grey latex compound; the sort you find in hospitals and no doubt prisons, quite luxurious obviously. The shower area was accessed by several steps finished in again the slippery highly polished latex; so, you can only imagine what this was like with wet feet. But no! they had thought of the potentially life threating head injury looming and had provided a single pair of non-slip slippers! Next to the single towel, which was quite useful for 2 people.

The view from the room was another delight not advertised on the website. Had we have known the picturesque landscape would have comprised an abundance of council flats from our balcony; we may have re-thought our choice of accommodation.

Whilst there was TV in the room; unless your first language was German; there was very little point in switching the thing on. Whilst we didn’t go there to watch TV; it is sometimes nice to have on in the background as you are getting ready go out. Fortunately, out of the 300+ channels; they did have 1 English Channel; however, if you are not a fan of African fish markets; global financial investment or aquatic environmental pollution then I would suggest the BBC World News is not for you.

Breakfast in the Lux 11 is special! And perhaps not in a good way. Yet, I couldn’t quite make out why grey and black themed reception area had a cheap plastic golden cat waving; the sort you find in a bad Chinese takeaway on the front desk, a short distance away from an assortment of boiled sweets in glass jars with prongs and plates presented in a highly decorative wall display. Anyway! So, the eating area was a Chinese restaurant that in the mornings was serving German breakfasts with chopticks. Our taste buds were initially violated by quite possibly the most gruesome food that I have had for some time. The bread was so hard; that I fear; had it have rolled off the table and collided with my foot; I would have spent the remained of the holiday in the fracture clinic. The cheese and ham were plentiful; but there is only so much cheese and ham you can eat in a Chinese restaurant for breakfast; however, although there was a cereal option; its grey taint left me feeling queasy. If you wanted an omelette; this was cooked in what appeared to be an inch of oil and practically being deep fried. Cold drinks were generally warm and bizarrely the coffee was luke warm

Having checked out; the girl on reception then tried to charge for our delightful breakfasts; so, we had yet again go through the entire saga of payment and the conversation with the manager on day one.
We asked where could get a taxi and she told us we should walk to the square. The taxi rank was a 10-minute walk up the road through temperatures of -2 with a harrowingly biting cold arctic wind. When I asked could she not call one to the hotel instead; she respond “sure” pressed a button and one arrived literally a minute later! We just looked at each other completely baffled as to why she was quite happy for us to walk out in the icy weather dragging suitcases for 10 minutes when all she had to do was press a button!

Would not return to Belin nor the Lux 11 which is truly a very bizarre and peculiar place.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank MonkeyPuzzle2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 556 reviews

Reviewed 13 January 2018

We stayed in the Lux 11 for the Christmas markets in December. The hotel was centrally located and we walked to most places. And we really enjoyed the markets. Hotel reception staff are excellent –spoke very good English and were very helpful when our return flight was cancelled due to a few snowflakes at Heathrow and enabled us to stay another 2 nights. The room was a little quirky but overall I liked it. The design is urban chic with a tiled wall over the bed - and the bed was comfortable. The tiny kitchen was unnecessary for us although the fridge was useful to store wine. Our room overlooked the main road but it wasn’t too noisy although the sitting area was a bit cramped and wasn’t too comfortable to sit in with a glass of wine. The bathroom facilities were odd – you need to be very comfortable with your companion as the shower was divided off from the room by a glass partition and the wash basin was right in front of the shower – so you can see your partner showering. No privacy! The toilet is partitioned off so there is some privacy although if you go to the loo in the middle of the night, you are likely to wake your partner as the door makes a noise when opened. Housekeeping is very hit and miss. You have to leave a note on the door to ask for the room to be cleaned. One day only one set of towels was left when it was quite obvious that the room was occupied by two people. There was a Nespresso machine – which was good, but the cleaner did not always refill the coffee pods which was annoying.
We stayed there on a very cold weekend and the radiators were super efficient – to the point that we actually had to turn them off as the room became too hot. But we could dry our wet clothing.
I think that the room was not well designed to use the space efficiently - there was a lot of space in the middle of the room but the seating area in the window was cramped. The loo was disproportionately large but at least it was private – unlike the shower. The room could have been better laid out – with a proper, private bathroom and wardrobe – which was just a hanging area near the door – not great. But overall, it was a well located hotel in a convenient area – and at least we didn’t have to find somewhere else when we got stranded for 2 days. The Asian fusion restaurant was good on our first night and the coffee shop served good, strong coffee. Overall – a nice hotel but I wouldn’t rush to go back.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank wellwhynot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 January 2018 via mobile

About a 5/10 min walk from the TV tower, everything in Berlin is quite spread out so wouldn’t say anywhere is very central. Everything in walking distance though. Room was clean, bed was comfy, lots of comfy pillows. Shower is open plan, great, powerful shower, lovely tiles. Toilet is a separate room for privacy. Toiletries provided. Towels changed 2/3 days, one day room wasn’t cleaned but they were aware we had used from the mini bar that day so had been in. Quite a lot of noise heard from the streets but probably due to it being new year so we weren’t bothered. Nice hotel in all, used the bar it was nice and food seemed good our friends said it was as they tried it.

Stayed: December 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Good location! Close to station. Very small rooms, shower and wc. Nice decoration.Ok clean! Friendly and helpful staff. Slow and unstable WiFi .The breakfast was not something special. Great ginger tea though.

Stayed: January 2018, travelled as a couple
Thank Ioannis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2017 via mobile

A good hotel and good bed. Nice shower.
The room have a small kitchen and you can have do some food if you like.
Close to the buss, underground and train to the Alexanderplatz.
So you easy can take the buss from the tegel airport and it's the last stoop on the buss.
Then you are at the Alexanderplatz.

Stayed: December 2017, travelled as a couple
Thank Elksab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lux 11

Address: Rosa-Luxemburg-Str. 9-13 | 10178 Berlin, 10178 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#130 Luxury Hotel in Berlin
Price Range: S$140 - S$313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lux 11 4*
Number of rooms: 73
Official Description (provided by the hotel):
Situated in Berlin's pulsating and hip central district of Mitte, amidst creative and chic fashion shops, galleries, trendy media agencies and a myriad of culinary locations, the 72-apartment Lux 11 opened on July 1st 2005. The renowned London-based architect team, Silvestrin/Salmaso, has elegantly fused this stylishly modern structure with its historic setting. With interiors oriented towards hospitality, spaciousness and comfort, the Lux 11's open-plan guest rooms and public spaces provide natural scenery in tones of Chinese green for the gleaming bleached wood furniture and fittings. ... more   less 
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Also Known As:
Lux 11 Hotel Berlin

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