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“Excellent food but only average service”

Restaurant Masel Topf
Ranked #252 of 9,561 Restaurants in Berlin
Certificate of Excellence
Price range: US$5 - US$22
Cuisines: American, Russian, Israeli
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Restaurant details
Dining options: Reservations
Neighbourhood: Prenzlauer Berg
Reviewed 28 May 2018

This restaurant was recommended by our hotel (Myers Hotel) and was within easy walking distance. It is a warm, cozy, and inviting place in what appeared to be an old home in a lovely neighborhood setting. A friendly gentleman out front was handing out small shots of vodka mixed with some sort of fruit juice when we arrived and when we left. The hostess was also very welcoming, but our waiter was less so. The food we ordered - red lentil soup, grilled eggplant, and the Jerusalem grill - was delicious, freshly prepared, and attractively served. Our soup came right out, but we waited at least 45 minutes for our entrées. From reading other reviews, this appears to be the norm on busy nights. I believe there were only 2 waiters for both the inside and outside tables, and the kitchen must not be able to handle a lot of orders at once. All of this probably would have been acceptable had the waiter stopped by the table to let us know we had not been forgotten, but he never did. He never came by to see if we wanted another beer or wine, and it was very hard to get his attention for anything. I rate the food and atmosphere 5 stars, but the service was no more than 3 stars. As long as you are prepared to wait, you will not be disappointed in the food at all. I highly recommend everything we ordered. There are several vegetarian options. The live piano music during the meal was a definite plus.

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Thank maryga12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 198 reviews

Reviewed 30 April 2018

Had a nice, albeit a little slow, dinner here in September 17, but was looking forward to dining here again. Once again the food was good and the room very inviting, with live piano music.

BUT - first we waited a quite a while for our orders to be taken, then 45 minutes for our food (!) and finally we waited 15 minutes to pay the bill. The waiters ran back and forth, but was almost impossible to get into contact with, we had to get up and fetch them twice in order to pay.
As we were positive towards the place from the beginning, and are quite laid back people, we possibly could've lived with all this if the waiters had not been so inattentive and somewhat condescending A little basket of bread while waiting and an apology for the long wait would've made a world of difference. The waiters were not incapable of smiles and attention, but it seemed to be directed at what appeared to be regular customers. Others like us waited, and waited....

The day before we waited almost an hour at another restaurant - Wonder if it´s some kind of work-slowly campaign, or?...

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Thank SusMars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

If like national specialities you should go there. Jews kitchen is very delicious. Interior is also cosy. Service in excellent.

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Thank JanekGrossbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

I went to Masel Topf to eat a different meal, and to discover Israelian cuisine. The food was delicious and well presented. Staff professional and very kind. Good wine choice.

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Thank SimoneA2571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

We had a bless!! Very good Food, very Kind people! There is also something to eat for children and also nice wine!

Thank Alexander K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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