We arrived with a tour group on a Friday afternoon. We were unable to check in to our rooms at 1pm despite being told numerous times we could and had to wait until 3pm. When we tried to check in at 3pm we were told our rooms weren't ready and needed to wait another hour. It's now 5pm and we're still unable to check in due to our rooms still not being ready. Incredibly disorganised, unprofessional and the staff were rude and unhelpful.
- Official Description (provided by the hotel):
- The A&O Hamburg City offers modernly furnished single, double or family rooms with a great hotel standard (hotel area) and spacious 4 to 8 dorms with comfortable beds (hostel area). The spacious lobby and entrance area, with billiard and table soccer as well as a kids' play area, provides a welcoming atmosphere with an international charm. New: Wi-Fi is free of charge in every room and in all public areas! Our A&O Hotel has a central location and very good connections to all public transportation. The S+U-Bahn stop "Berliner Tor" (S1, S2, U2, U3) is only a 3-minute walk from the hotel. The main train station is a 20-minute walk. ... more less
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