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Hotel Hafen Hamburg
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$123/night.

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Reviews (1,167)
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All reviewstower barnewer partbeautiful view of the harbornice beernew wingfish markethotel is locatedmodern roomsunderground stationbars and restaurantsideal locationsmall roomenjoyed my staybusiness tripcity centrebreakfast roomlandungsbrucken
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Reviewed 8 November 2015 via mobile

Overall a nice stay, didn't like our room due to the location (ground floor over looking the railway tracks), we did the British thing and didn't ask to move which was a pitty due to the fact they would have moved us without a fuss (we found this out at checking out time).
Good, polite service.
Clean room.
Would stay again if in that area.

Stayed: August 2015, travelled as a couple
1  Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judith_Uhlenbrock, Leiter Gästebetreuung at Hotel Hafen Hamburg, responded to this reviewResponded 23 November 2015

Dear valued guest,

thank you so much for your stay in the Hotel Hafen Hamburg and your review.
That you were convinced of our services is a big praise for our whole team.

If you need any assistance or you have any queries during your stay, our colleagues at the reception desk are always there for you to give full support - for all our guests.
Guest's satisfaction is very important for us and therefore we would like to offer our help with any wishes from the booking proccess until check out and of course for any bookings in the future.

Kindly be asked to contact our reservation department for your next booking so that we can directly choose a suitable room for you. (telephone: 0049 40 31113 70600)

We would really look forward to welcoming you again in our hotel.

Judith Uhlenbrock
Guest Relation Manager

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Reviewed 6 November 2015

The hotel itself is a maze with different wings built onto it. The scenic elevator opened onto an atrium with very attractive staircase. Unfortunately to get to the room levels involved 10 steps up or down to bump our suitcases over. We found later another lift which stopped at correct levels with no steps but reception staff directed us to the wrong one. We had requested a quiet room as had heard that railway tracks running alongside one side of the hotel were not conducive to a good nights sleep. However we noted in the bathroom a pack of complimentary earplugs but fortunately were not required[not even for husbands snoring!]
The room faced a quiet side road and if poked head out window and looked left could see the river-
The room itself was small and dominated by a large wardrobe with tv integrated but at an odd angle to watch comfortably from the bed. The bed itself was double but pushed up against the wall and wooden headboard and side meant the person on the right hand side would have to clamber over your bed partner or get out from the bottom of bed Also German style 2 single quilts
The bathroom had a corner shower unit with curved glass doors but very small inside-the shower was activated by pulling lever towards you but very easy to push back when taking your shower so water shuts off. Lets just say anyone of above average upper body size would struggle. Also the step up into the shower cubicle was just at that awkward height for husband who has 2 metal hips.
So not really a disabled friendly hotel. However we noted a small chrome shelf at eye height to left of bathroom on which was placed a real apple and an inscription that” an apple a day keeps the doctor away”
We headed to the Tower bar There was a lift up to 11th floor but then a spiral stone staircase up to the bar itself. We saw a young lady in a wheelchair being carried /bumped down by her friends-she must have trust in them as the walls surrounding the spiral staircase were glass!
The Tower bar is on 2 levels with the top deck accessed by yet another spiral staircase-makes for some spectacular views of harbour and city below but can get crowded and service slow. We had a couple of beers and then decided to call it a night. We discovered the vending machine area at the base of tower accessed by room card .Inside the machines were bottles of water, fizzy drinks, chocolate and......bottles of beer!
We had forgotten to put the do not disturb sign on the door so 9am was a knock on the door from housekeeping. We didn’t fancy spending 20 euros each on the hotel breakfast so had planned a lie in and an early lunch somewhere along the harbourfront near the hotel.
.
We decided to have a walk along the river front which negotiating the 100 or so steps down from in front of the hotel
The geography of Hamburg is that it’s mainly flat but ends in a cliff like drop along the riverfront. We saw the railway tracks and station around the opposite side of hotel to our room and can see why those rooms facing would suffer from noise issues .
Down on lower level directly in front of the hotel are plenty of HOHO buses but the riverfront area seemed to have a lot to explore.
We found a coffee bar and I practised the extent of my German “zwei latte bitte” and we sipped our coffees outside and people watched.
As it was getting close to lunchtime we decided to look for a likely restaurant and 100 yards further on came across Hard Rock cafe.
We decided to head back to the hotel which meant climbing those 100 steps back up.
. Investment in a funicular railway would be a good idea for this area!
We found Willis bar in the hotel-quirky with dark wood and decorated with historic nautical equipment. We had a couple of German beers and made use of the hotels free wifi
The Tower Bar has a Happy Hour 6-7 which meant lifts up to the bar were full and when we got up there people were queuing up the spiral staircase waiting for the bar to open at 6.To me Happy Hour implies half price drinks but they were the same price as night before and it was packed
We managed to get a drink before heading down to the restaurant where we had a private room for our party of 35
As a private party the chef had prepared a special 3 course meal for us-we had to specify beforehand meat ,fish or vegetarian.
the meal was very good and 32 euros and chatted until we got the hints the waiters were wanting to clear the room. We thought of going to the Tower bar for a nightcap but was still very busy and queuing upstairs so we headed to Willis bar which had a lively but good atmosphere.

Room Tip: ask for room away from railway tracks
  • Stayed: October 2015, travelled with friends
    • Value
    • Location
    • Service
2  Thank canadabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2015

It is 'seemingly' a perfect place to stay for tourist when you look at the map. The port, Reeperbahn, the S-Bahn & U-Bahn are right there. So when we got off and out of Landungsbrucken Station the hotel seemed like it's right in front of the station except there was a steep staircase going up the hill to the hotel. With all the luggage still it was okay the first time and a few more times after that, but does get to you later on.

I didn't realize that the hotel was separated in to two. One being the 'traditional' building and the other one um... non-traditional? When I was trying to check in at the counter was when I learned that I was on the wrong side of the hotel and had to walk 30 meters to the next building to check in at the non-traditional building. The receptionist in the new building was very friendly.

The room was quite roomy compared to other hotels I'd been to in Germany. Nice and clean bathroom with a tub. But the view of the port was the best part of it. I don't think there are many rooms with port view in the new building so you should definitely ask.

I had breakfast once at the Hafen Diner (20 Euros) and the food was good as was the service. To me, however, taking a five minute walk to the nearby cafe and grabbing a bagel and coffee (<5 Euros) made more sense.

Room Tip: The 'traditional' section of the hotel has more rooms with a view of the port. There are still some rooms with view in the new building.
  • Stayed: October 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Vince K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judith_Uhlenbrock, Leiter Gästebetreuung at Hotel Hafen Hamburg, responded to this reviewResponded 23 November 2015
Google Translation

Sehr geehrter Gast,

vielen Dank für Ihren Besuch im Hotel Hafen Hamburg und die Zeit, die Sie sich genommen haben, um diese Bewertung zu verfassen.

In der Tat liegt unser Haus oberhalb der Landungsbrücken und der Blick, welcher sich aus der Höhe ergibt, ist auch für uns jedes Mal ein Erlebnis.

Wir verfügen über 2 Rezeptionen, in denen unsere Gäste einchecken können. Die Gebäudeteile "Traditionsgebäude" und "Residenz" sind jedoch auch innerläufig erreichbar.

Über eine Berücksichtigung unseres Hauses für Ihren nächsten Städtetrip freuen wir uns sehr.

Judith Uhlenbrock
Leiterin Gästebetreuung

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Reviewed 28 October 2015

My family and I stayed in this hotel last September for one night after a transatlantic flight. The hotel has two sections, one which is new and modern and one that is older but has personality. We stayed in the newer part of the hotel, which had a marine atmosphere, and a very nice view of the street over the trees in the sidewalk. The room had huge windows, which can be opened all the way for you to let the fresh air in, this is important when you are jet lagged, but usually you cannot open the windows in modern hotels, so that was a very nice welcome surprise. The beds were comfortable and new, and the bathroom was very spacious and extremely clean. The bar has excellent burgers and draft beer as well as cocktails.
In my opinion, the very best part of Hafen hotel is the breakfast at the restaurant, it is of very good quality and has something for every appetite, from cold cuts to bread to a hot English breakfast and fruits, coffee and an extremely delectable collection of teas, I thoroughly enjoyed it. Staff were all very professional and helpful, even in my terrible German.
The hotel is close to the river, the metro station, some of the major attractions yet it is very quiet at night.
We were rested and ready to go the next day but I would have happily stayed another night. Absolutely recommendable.

  • Stayed: August 2015, travelled with family
    • Value
    • Location
    • Service
Thank Gerard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judith_Uhlenbrock, Leiter Gästebetreuung at Hotel Hafen Hamburg, responded to this reviewResponded 20 November 2015

Dear valued guest,

Thank you very much for evaluating your recent stay in the Hotel Hafen Hamburg.
It is a pleasure to read your positive phrasing. The fact that you had an unforgettable stay in our hotel means a lot for us.

Especially the breakfast is a major factor to get the day started smoothly and it is nice for us to read that you appreciated our variation of the breakfast buffet.

We would really look forward to welcoming you again one day in the Hotel Hafen Hamburg and our Reservation department assists you with your booking at any time.

Best regards

Judith Uhlenbrock
Leiterin Gästebetreuung

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Reviewed 21 October 2015

I arrived at this hotel via the S-Bahn, and I didn't realize the trek I would have to make from the train station to the top of the bluff where the hotel is located. It's not far, but a very steep road curving up the hill, or a long flight of stairs. My old suitcase wasn't up to it, and the wheels had started to break off and wouldn't turn by the time I reached the hotel. I arrived very early, so my room wasn't ready. The hotel were helpful in storing my luggage, and when I asked where I might buy an umbrella they produced one I could use for free with a deposit. I asked if I could borrow a screwdriver later because I thought I could fix the suitcase, and the hotel staff assured me I could borrow one later. The room was comfortable with a few nice touches, licorice on the pillows and a quirky little holder on the wall for an apple. I had supper in the hotel pub (not the tower bar), and it was quiet and the service was good.

When I inspected my suitcase later, I found that I couldn't repair the wheels. This meant I would have to carry it, not pull it, back to the airport and also through the Amsterdam airport. I didn't think I could do this, so I went out looking for a replacement. The evening before I left, I explained the situation to the hotel reception staff, hoping for help in disposing of the broken suitcase. I didn't want to just leave the suitcase in the room, and thought there might be a fee for disposing of it. To my surprise the receptionist and her supervisor both told me they could not help me. I said I thought there might be a fee, and that I would be leaving the hotel on foot, but that didn't sway them. Then I asked for suggestions on what I might do with the suitcase, and the receptionist suggested I might take it back to the airport with me. I knew this was a bad idea, and had visions of what would happen if I tried to abandon a suitcase at the airport. In the end, I left the suitcase in my room because seemed like the only option. If the hotel staff had just charged me a few Euros and taken the suitcase, my memories of this hotel would be much more pleasant.

  • Stayed: September 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Debbracpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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