We made the mistake of choosing this hotel for a night stay in Frankfurt. I can begin to tell many bad things about the hotel, but more than the awful breakfast and other small things in the room, the impoliteness and total unhelpfulness of the staff needs to be told...
the manager of the restaurant (I don't know if he also manages the hotel, then I understand why it's so bad) treated us extremely bad when, not knowing the rule, we packed a small sandwich for later on in the morning.
We apologized and said we'd leave it (even when it made no sense as that point to throw it in the bin).
He said no, that we had to pay. I was still polite but he started raising the voice and pointing his finger at me, so I said him to not do that and raised my voice too, he said that I was harassing him (I'm a tiny 158 cm tall girl), that I could not comment on what he said, and that he would kick me out of the hotel.
I said I'd leave a comment on TripAdvisor (which I did yesterday for the other part of the hotel and other problems that my colleagues had) and he said that I can't do it, that I can't say in front of the clients that I think the hotel staff and service is so bad. Ha, I can't?
Europe is a free place my friend, I truly hope people read this and avoid your hotel as much as they can.
Politeness is the FIRST thing for me.
WORST HOTEL I'VE BEEN IN A WHILE, please don't bring your money here.
- Official Description (provided by the hotel):
- The Goethe Hotel is located close to the city centre in Frankfurt/ Main. A warm welcome awaits our guests. The hotel features 34 comfortable rooms and a high number of free parking spaces. Our conference room accommodates up to 25 persons and we offer great-value conference packages. No matter if you are a business or leisure traveller, the Goethe Hotel is the right choice for you due to our central location and competitive rates and services. ... more less
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