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Reviews (173)
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All reviewsnew wingcomplimentary coffeebusiness hotelconcierge serviceconvenience storetrain stationlate checkconvenient locationclub loungemain shoppingnice hotelnice roomrecommend this hotelminutes walkinglobby areabusiness travelexcellent stay
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85 - 90 of 173 reviews
Reviewed 16 June 2017

The hotel is almost located opposite the main station so you can easily walk there from the station. As mentioned several times before, these areas near the stations in Europe are not always the nicest and most glamourous places but it's not dangerous or seedy. It's animated yes, colourful let's call it. With lots Oriental, Asian, Middle-Eastern restaurants supermarkets and restaurants/eateries. You won't run out of options. I really don't see this area as dangerous or "to be avoided if with kids".... then again we all have different perceptions of things.
The hotel is split in two sides. One side is in the more historical building with a red facade and then to its right, you have a more modern grey part. Check the pictures to get an idea. From reading the different reviews, I suspect the rooms in the older building might be smaller?

Arrived at around 2PM, I made a note in my reservation to say that I would arrive a bit earlier than normal check-in time. The room was ready and I was upgraded from a Superior Room to an Executive Room in the new wing (as SPG Gold). There's a concierge/porter who greets you as you walk in and then you're taken care of by the lovely front desk staff. It was painless, quick and easy. And yes, there is music playing as in most LM properties and the brand scent is very present. Might be a bit too aggressive for some.
Requested for a 3PM check-out, no issue there (checked-out on a Saturday).

As said earlier, I did get upgraded into an Executive Room in the new wing. The rate paid for the initial room was quite cheap, EUR 109 including breakfast for 2. My room was on the top floor, 8th floor, right next to the elevators. It was a big room with a sitting area separated from the sleeping area by a flat screen TV mounted on a stand that you can rotate so you can watch TV from the sofa or the bed. There's a desk with a few plugs available and sufficient plugs as well on each side of the bed. The room looked like it was renovated recently. General look and feel was good, airy and bright with windows running all along the entire room. Good point is that you can open the windows (safety issues here with kids though, even if the windows are quite high up).

You can see on the floor plan that some rooms are tiny.... (854, 852 or 864 for example). Probably the Superior Rooms (lowest cat)?
The view from the room is quite open, on the little square and some of Frankfurt's skyline.

The bathroom looks old though, compared to the rest of the room... .Or it's just the colour and the choice of materials. Anyway, nothing to really talk or rave about here haha.

As my rate included breakfast, I headed there the next morning. The area is quite big but in an odd shape. Makes it difficult for the waiters to have a good overall view of the entire dining/breakfast area.... Good selection of hot and cold food, nothing crazy. Coffees and teas are self-service from the machine. It was empty when I had my breakfast.

Anyway, good hotel, too bad I didn't get to experience the basic room (I rarely book higher cat rooms, always hoping for upgrades haha). But next time, i want to try the Roomers (Design Hotel) as I've heard a lot about it from some local people.
Rates are very decent, they go down to EUR 85-90 a night. I stayed at the Holiday Inn Express not far from there and paid EUR 100 that same weekend.... no hesitation there, except I was on an IHG mattress run mission.

Room Tip: Ask for a renovated room if possible
  • Stayed: May 2017, travelled solo
    • Value
    • Sleep Quality
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Thank enelym1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017

air condition didn't work from our first day, water dropping all over the room, hotel staff unable to solve situation until departure. Room noisy from outside as well from other rooms.

Breakfast decent, nice food, but little minimalistic comparing to offerings in Asia 5 star hotels, similar to in Holiday Inn express which is a 3 star.

We received a complimentary Breakfast for the air con issue, but if we wouldn't point it out the third time nothing would happen, unfortunately air con wasn't solved.

Front office did great at arrival and departure same as concierge.
Thanks, but next time I will avoid brand, at least in Europe.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
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Thank Timekeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017

I have stayed at this hotel multiple times, but this is the first time after its major remodel. The lobby, restaurant, and bar have completed changed. I must say they've done a good job with the remodel, as the new ambience is more attractive and "artsy" than before. I would certainly return again next time I'm in Frankfurt.

  • Stayed: May 2017, travelled on business
    • Value
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Thank vetism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2017

3 blocks to the river and to the main train station, nice walk along the river to the Innenstadt. SPG property, we got a larger upgraded room. Some floors just redone. Super friendly service, would recommend.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
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Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017

Really good hotel. Quick and efficient check in with friendly and helpful staff.
Rooms very clean and updated and good size in old portion of hotel.
Hotel restaurant was excellent. Staff really pleasant and food was GREAT!
Ate here twice!
Would definitely return.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
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Thank Chas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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