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Reviewed 23 January 2017

We booked this hotel for one night. We were greeted warmly on arrival and checked in very quickly. After leaving our bags in the rooms we had a drink in the bar. The bar maid was very friendly and cheerful. Our children really enjoyed the play area adjacent to the bar , especially the interactive table.

The rooms are laid out in standard Novotel fashion and spotlessly clean. The bathrooms are modern and well equipped with plenty of towels, toiletries and a hairdryer. The beds are very comfortable. We liked that the in room fridge is empty for you to fill from the selection of on-sale goods in reception, or you can store your own snacks/drinks in there. There is a small selection of coffee, tea and cocoa in the rooms and my only dislike is that each room has only one mug and a relatively small amount of sachets. An extra mug and a few more coffees, tea bags etc would be great!

Breakfast was good, a large selection of goods both hot and cold. Staff were helpful, friendly and working constantly to keep the buffet area clean and stocked.

Location wise the hotel feels out of the way but is actually within walking distance of some attractions, including the natural history museum. And its only a short drive to other neighbourhoods of the city. The hotel is located near the rail lines and we did hear some trains, but the hotel rooms seem pretty well sound proofed and we didn't find the noise intrusive. There is free parking opposite the hotel and being a weekend visit we didn't have an issue getting parked. It might be busier in the working week though.

All in all we enjoyed our stay. We liked the clean and comfortable room . We enjoyed the warm welcome and speedy check in. We enjoyed the friendliness of staff in the bar and the fact there is a nice area for the children to use while we relax. Our only - very small- dislike was the limited mugs and sachets in room, but for one night it wasnt a huge issue.We have used Novotel several times in Europe and the UK and have always had good experience. This stay was no exception. I would stay at this hotel again.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank helens2ry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this reviewResponded 26 January 2017

Dear Helens2ry,
thank you very much for your detailed review.
It is always a pleasure to receive such great feedback.

We must apologize for the limited mugs and sachets. There supposed to be 2 cups in each room.
But please fell free to request more cups and sachets at the reception.

We hope to welcome you again in the nearest future.

Kind regards,
Anja Kögl
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2017

Great hotel, by far the best Novotel I have stayed in for ages. Large, clean, comfortable room with two full size beds for us and the children. Friendly staff, free parking and good food, especially the breakfast.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank simoncG1946VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this reviewResponded 18 January 2017

Dear SimoncG1946VZ,
thank you very much for your great review at TripAdvisor!
We do very much appreciate all your comments. Especially to mention our hotel as the best Novotel is a great honor for the entire team!
Thank you very much!
We hope to welcome you again in the nearest future!
Kind regards,
Anja Kögl
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017

Training need for the service staff. They need to be more warm to the guest. NO for any request doesn't make guest happy. I reported issues to GM Ms. Beckmann who was wonderful and listened to concerns.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Prashant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017

We stayed only one day, but we were very well impressed by the service with got when checking in and out, the quality of the room and breakfast. All of the for a very fair price. I would totally recommend it.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

It delivers the Accore standard of Novotel. It is modern, 4 starts as it should be and we're lucky to park in front of the hotel (public parking) and avoid €20 the hotel charge for parking per night.

There is an easy access to main train station which will take about 15-20 mins to get you to town.

Date of stay: December 2016
Thank Nabil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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