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All reviewsmain rivermain stationtrain stationsmall roomriver viewcomfortable bedminute walkcentral locationclean hotelan overnight stayfree wifibreakfast buffetsingle roombusiness tripthe air conditioningone night stayhauptbahnhof
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Reviewed 13 June 2018

Ibis Centru is located on the bank of the River Main, at 500 metres away from the central train station. It has very good location, you can walk a long by the Driver for miles. There are 5 or 6 museums in walking distante. The room are small, but pretty. Breakfast was very good.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Sorin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018

Rooms unbelieveably small - only good for one person - smallest I have ever stayed in. Price paid per night - you will not believe - €250+ per night single because of an exhibition!!!
Air con did not work in first room. had to move all everything myself including packing up and going down to reception.
mover rooms only to find TV was programmed to only show 14 channels all in Czech language, later changed to German. Have only been here for a couple of hours.......

Room Tip: budget rooms with luxury price - do not come here.
  • Stayed: June 2018, travelled on business
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Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine S, General Manager at Ibis Frankfurt Centrum, responded to this reviewResponded 17 June 2018

Dear Mr. Willis,

Thank you for letting us know how you feel following your recent stay with us and we are sorry to hear that we didn't reach your expectation.
It is important for us to listen both positive and negative feedback, both are precious sources for us to make improvement.

We are sorry for the dysfunctional AC in your 1st room 540.
As the Night Manager were not able to solve the problem he offered you to change the room.
Room 239 was just finished with renovation and much to our regret the TV was not programmed properly by the company in charge.
You informed us about this issue the early next morning and the TV was programmed right away while you have been to the exhibition.

Most of our rooms are in fact on the small side. If you are used to have more space I can understand your anger.
For your (hopefully) next stay you may choose p.e. the category 'superior room' with 28 sqm.

Dear Mr. Willis, thank you again for sharing your feedback.
It is our hope that you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely
Catherine Sebai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

We stayed at the hotel for several nights whilst touring around Germany by train. The hotel was only a few minutes walk from the station. The rooms were a bit small but clean with air conditioning and quality beds allowing a good nights sleep.

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank kenreynolds3311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018

Great location, excellent bkfst, relatively new property nicely decorated and very, very clean. However, our room was very small -would be OK for one person, but absolutely not for two people. Bedding was comfortable but we baked under the comforter. The room had no closet or dresser, just some hooks in the wall for hanging clothes hangers. What really steamed us: Our room was ready when we arrived at noon, but check-in time was 3pm and they charged us 15 euros to occupy the room early. Seemed very unnecessary and a ripoff. It was an expensive stay but we understand that all hotels in Frankfurt are expensive.

Room Tip: Ask for a room w/ a view of the river.
  • Stayed: May 2018, travelled as a couple
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Thank mikew50390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2018

We liked that the hotel was across the street from the river, as we walked along the river to the Hauptwache and the shopping centre every day. It is also close to the main train station (about 700m). The hotel is currently undergoing renovations but this did not bother us because we were not in the hotel during the day. Our room was nice, clean and tidy. Breakfast selection was excellent.

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank cronhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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