Every year I will have business trip to Hannover and will probably stay for 3 weeks to 1 month. This is my 3rd year/ time staying at Novotel Suites Hannover. I always like their spacious and practical room, designed greatly for business traveler. That is why I always come back to stay here every year.
This year there is an incident while checking in, I was working in the day therefore I asked my wife to check-in to the hotel on behalf of me, however the 3rd party website that helps me book the hotel, did not book breakfast for me where I initially book for room and breakfast. There are some argue during check-in, although the fault is on the third party website, it is an unpleasant experience for my wife. In the end, I have to pay extra for the breakfast and claim it from the 3rd party website.
To my surprise of this incident, the front-desk manager knew about this and offer to return the breakfast money to me. It is really a kind offer and I do appreciate her effort on putting customer satisfaction as the top priority, although in the end I still insists to claim from the 3rd party website.
I believe every hotel has room for improvement, in my opinion the front desk staffs can be friendlier and have more smile. This year I stayed at another top ranked hotel that start with 'D', all the staffs that I met over there are more friendly.
Hope that my experience/ feedback in the hotel will help improve Novotel Suites.
- Official Description (provided by the hotel):
- 3 star hotel in the heart of Hanover, close to the main station and bus terminal,11km from the international airport.The old town centre, museums and the main pedestrian area all close by. 123 inviting modular suites with aircon, 30sqm in size. Friendlyatmosphere. 24hr services include Boutique Gourmande gourmet food counter,gym, business corner with WiFi access and free high speed Internet. Bar, free massage Thursdays, private undercover parking. Accessible for persons with limited mobility. ... more less
- Reservation Options:
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- Also Known As:
- Suite Novotel Hannover Hotel Hannover
- Accor Hannover